Closed Bug 1975254 Opened 10 months ago Closed 2 months ago

Create SUMO article for the Firefox Backup Tool

Categories

(support.mozilla.org :: Knowledge Base Content, task)

Product:
support.mozilla.org
Component:
Knowledge Base Content
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED
Milestone:
Future

People

(Reporter: bkaluzny, Assigned: ffloare)

References

Details

Attachments

(1 file)

Fx150SyncBackup-win11.png
129.67 KB, image/png
Details

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED] YES

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED] NO

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

Firefox for Desktop (Windows)
Firefox for Desktop (macOS)

Select the type of request.

Choose one or more below and delete others. [REQUIRED]
KB content update/ new content

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

We will need a KB article to coordinate with the launch of Firefox Backup . David Rubino or Alex Davis on Product Side , Jeff Pfaller on Content side.
##Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED] Production

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

**Note: Please confirm if these features or changes are limited to specific geographic regions and if they will be implemented gradually. Knowing this helps us tailor our documentation and support resources appropriately.

Please indicate if this is an on- or off-train release [REQUIRED] On train Target = FX 142

What is the anticipated release date? [REQUIRED] Target = FX 142 8/19/25

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

Note: If you don’t let us know if this date changes, it will be published on this date

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED] yes, Product to answer

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED] https://mozilla-hub.atlassian.net/browse/FIDE-2591

Please include links to any design assets, visuals, figma files, etc. [REQUIRED] All artifacts should be on project confluence: https://mozilla-hub.atlassian.net/wiki/spaces/FPS/pages/1654456338/Firefox+Backup-+a+WIN10+EOS+project

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

Does the content need approval before publishing? If yes, identify the one approver responsible for this task. Pls review with Jeff Pfaller

Please can I pick this one up?

(In reply to Seburo from comment #1)

Please can I pick this one up?

Thanks for volunteering, but we will assign this to Flavius instead. We require a technical writer to work on this bug, as it's tied to a major release.

Assignee: nobody → ffloare
Status: NEW → ASSIGNED

I have written a draft. It's not definitive, as changes to the tool's design and such are still being made. However, this is how I envision the article.

The links posted in the bug description are not available to me. Neither is the draft linked in comment 3. Is there another link with information about the Firefox Backup Tool I can access?

Flags: needinfo?(jpfaller)

Eng partner ticket for the sumo work = Eng partner ticket = FIDEDI-1246

Eng partner ticket for the sumo work = Eng partner ticket = FIDEDI-1246

Unfortunately there is no corresponding bugzilla bug for this Jira ticket.

KB live here: https://support.mozilla.org/en-US/kb/firefox-backup

Will close this bug.

Status: ASSIGNED → RESOLVED
Closed: 5 months ago
Resolution: --- → FIXED

I don't see this feature on Windows 11. https://www.firefox.com/en-US/firefox/146.0/releasenotes/ says (quote) Windows 10 users can now automatically protect their passwords, bookmarks, and more by turning on backup in Firefox. ...and that this is a progressive rollout. Add to article?

Status: RESOLVED → REOPENED
Flags: needinfo?(ffloare)
Resolution: FIXED → ---
See Also: → 2001395

Related discussion started by a localizer, asking if this article is a progressive rollout or region/OS-specific (I replied in the thread):
https://support.mozilla.org/en-US/forums/knowledge-base-articles/717487 Need info: "Restore your Firefox browsing data with a backup file" article

(In reply to Alice Wyman from comment #10)

Related discussion started by a localizer, asking if this article is Windows only, a progressive rollout or region-specific (I replied in the thread):
https://support.mozilla.org/en-US/forums/knowledge-base-articles/717487 Need info: "Restore your Firefox browsing data with a backup file" article

This is now resolved. I'll close the bug.

Status: REOPENED → RESOLVED
Closed: 5 months ago → 5 months ago
Flags: needinfo?(ffloare)
Resolution: --- → FIXED

For the record, this December 30, 2025 revision removed the note that included the text, This feature is being introduced to the Firefox user base through a progressive rollout. Currently, creating backups may only be available for users on Windows 10, and restoring from backups may only be available for users on Windows 10 and Windows 11.
A new revision is pending review that adds back a note about feature availability. See https://support.mozilla.org/en-US/kb/firefox-backup/history

Flavius, can you review the pending revision? In case it helps, I found bug 1990634 and bug 1995651 on profile issues that disable backup.

Status: RESOLVED → REOPENED
Flags: needinfo?(ffloare)
Resolution: FIXED → ---

Thank you, Alice. Yes, the progressive rollout note was removed by the product manager. I approved the subsequent changes to the article. This bug can be closed if no further action is required.

Flags: needinfo?(ffloare)
Status: REOPENED → RESOLVED
Closed: 5 months ago → 3 months ago
Resolution: --- → FIXED

Flavius, additional updates are pending. Can you review? See https://support.mozilla.org/en-US/kb/firefox-backup/history

I see Kiki approved the latest revision by David, to replace "brand-new profiles" with "profiles", but she didn't mark it RFL. I used "selectable profiles" in my pending revision and added references to bug 1990634 #c14, #27. I think "if you have selectable profiles" is better than "if you use brand-new profiles", since that phrasing can be misunderstood to mean that you have to be using a new profile for the issue to exist.

Status: RESOLVED → REOPENED
Flags: needinfo?(ffloare)
Resolution: FIXED → ---

(In reply to Alice Wyman from comment #14)

Flavius, additional updates are pending. Can you review? See https://support.mozilla.org/en-US/kb/firefox-backup/history

I see Kiki approved the latest revision by David, to replace "brand-new profiles" with "profiles", but she didn't mark it RFL. I used "selectable profiles" in my pending revision and added references to bug 1990634 #c14, #27. I think "if you have selectable profiles" is better than "if you use brand-new profiles", since that phrasing can be misunderstood to mean that you have to be using a new profile for the issue to exist.

Hi Alice, thank you for the revision. I approved Denys' revision since he has agreed with David, the project manager, about it. If there isn't anything else to add, this bug can be closed.

Flags: needinfo?(ffloare)

(In reply to Flavius Floare from comment #15)

(In reply to Alice Wyman from comment #14)

Flavius, additional updates are pending. Can you review? See https://support.mozilla.org/en-US/kb/firefox-backup/history

I see Kiki approved the latest revision by David, to replace "brand-new profiles" with "profiles", but she didn't mark it RFL. I used "selectable profiles" in my pending revision and added references to bug 1990634 #c14, #27. I think "if you have selectable profiles" is better than "if you use brand-new profiles", since that phrasing can be misunderstood to mean that you have to be using a new profile for the issue to exist.

Hi Alice, thank you for the revision. I approved Denys' revision since he has agreed with David, the project manager, about it. If there isn't anything else to add, this bug can be closed.

Hi, Flavius. I asked David Rubino by private message to confirm which phrase he prefers.

(In reply to Alice Wyman from comment #16)

(In reply to Flavius Floare from comment #15)

(In reply to Alice Wyman from comment #14)

Flavius, additional updates are pending. Can you review? See https://support.mozilla.org/en-US/kb/firefox-backup/history

I see Kiki approved the latest revision by David, to replace "brand-new profiles" with "profiles", but she didn't mark it RFL. I used "selectable profiles" in my pending revision and added references to bug 1990634 #c14, #27. I think "if you have selectable profiles" is better than "if you use brand-new profiles", since that phrasing can be misunderstood to mean that you have to be using a new profile for the issue to exist.

Hi Alice, thank you for the revision. I approved Denys' revision since he has agreed with David, the project manager, about it. If there isn't anything else to add, this bug can be closed.

Hi, Flavius. I asked David Rubino by private message to confirm which phrase he prefers.
Any updates on this? Can I close this bug?

Flavius, I didn't get a reply from David Rubino.

Status: REOPENED → RESOLVED
Closed: 3 months ago → 3 months ago
Resolution: --- → FIXED

I got a reply today from David Rubino, who wrote,
I do not think that "brand-new profiles" is the right way to describe the new profile management features. We use "selectable profiles" as the term on the Firefox team, but I don't know if that's a user-facing term. I will see what I can do to push for something better than "brand new".

Hopefully David or someone else will come up with a better term and update the https://support.mozilla.org/en-US/kb/firefox-backup/ article.

(In reply to Alice Wyman from comment #19)

I got a reply today from David Rubino, who wrote,
I do not think that "brand-new profiles" is the right way to describe the new profile management features. We use "selectable profiles" as the term on the Firefox team, but I don't know if that's a user-facing term. I will see what I can do to push for something better than "brand new".

Hopefully David or someone else will come up with a better term and update the https://support.mozilla.org/en-US/kb/firefox-backup/ article.

Meanwhile, I don't think just using "profies" is better. We should leave the current variant until we find the proper term.

(In reply to Denys:denyshon from comment #20)

(In reply to Alice Wyman from comment #19)

I got a reply today from David Rubino, who wrote,
I do not think that "brand-new profiles" is the right way to describe the new profile management features. We use "selectable profiles" as the term on the Firefox team, but I don't know if that's a user-facing term. I will see what I can do to push for something better than "brand new".

Hopefully David or someone else will come up with a better term and update the https://support.mozilla.org/en-US/kb/firefox-backup/ article.

Meanwhile, I don't think just using "profies" is better. We should leave the current variant until we find the proper term.

See https://support.mozilla.org/en-US/kb/firefox-backup/history
"Profiles" is the term David Rubino used in two of his revisions. Your revision changed it back from "profiles" to "brand-new profiles" with the comment , "Restore "brand-new", as agreed with David". Your comment was misleading, to say the least. From David's reply to me a few days ago, what he agreed upon was that We use "selectable profiles" as the term on the Firefox team, but I don't know if that's a user-facing term.

On the pending revision to update the note for v148 ... {for not fx148} or have Firefox configured to clear history automatically{/for}... the reference I found for that is bug 1994875.
P.S. I approved the pending revision by Denys so as not to hold things up.

Status: RESOLVED → REOPENED
Resolution: FIXED → ---

Asking internally about this to have a final clarity. Tbh, I don't think the terminologies we have come up so far have clearly indicate the difference between profiles made from Profile Management vs about:profiles. That said, I think we've done the least we can do, which is to link the article about the new Profile Management so people can understand that context.

I'm also clearing the NI for Jeff since we've actually finished the initial request.

Flags: needinfo?(jpfaller)

"Brand-new profiles" has been replaced with better language. See https://support.mozilla.org/en-US/kb/firefox-backup/history (I approved today's revision by Denys but it needs to be marked ready for localization, since I don't have that permission.)

Status: REOPENED → RESOLVED
Closed: 3 months ago → 2 months ago
Resolution: --- → FIXED
See Also: → 2026783

Bug 2010297 enabled selectable profile support for backups in Firefox 150, which I mentioned in bug 2026783 comment 8. Should a new SUMO KB content bug be filed to update the note? I submitted a revision that's pending. See https://support.mozilla.org/en-US/kb/firefox-backup/history

Please check out https://bugzilla.mozilla.org/show_bug.cgi?id=2026783#c8

See also bug 2026783 comment 12 where I wrote, "Kiki, can you ask the Firefox product team to confirm that the backup and restore features have been re-enabled in fx150? I'm a bit concerned because bug 2010297 only mentions backups."

See https://support.mozilla.org/en-US/kb/firefox-backup/history (a revision is pending review to update the note for fx150 - thanks to Denys).

From the Firefox 150 release notes, https://www.firefox.com/en-US/firefox/150.0/releasenotes/
(quote)
Backing up a profile to a file is now available to all Windows 10 and 11 users, including those who use the new profile management system.

I can confirm that the Sync settings panel gives me the option to turn on Backup, running Firefox 150 on Windows 11.

(from comment #29)

Created attachment 9572312 [details]
Fx150SyncBackup-win11.png

See https://support.mozilla.org/en-US/kb/firefox-backup/history (a revision is pending review to update the note for fx150 - thanks to Denys).

From the Firefox 150 release notes, https://www.firefox.com/en-US/firefox/150.0/releasenotes/
(quote)
Backing up a profile to a file is now available to all Windows 10 and 11 users, including those who use the new profile management system.

I can confirm that the Sync settings panel gives me the option to turn on Backup, running Firefox 150 on Windows 11.

See See https://support.mozilla.org/en-US/kb/firefox-backup/history The revision to update the note for fx150 was approved as a minor edit. I submitted an empty edit to mark the change RFL, since the change to the note is significant.

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