Open Bug 2044042 Opened 11 hours ago Updated 10 hours ago

Unable to connect to AirFrance.fr

Categories

(Web Compatibility :: Site Reports, defect, P3)

Tracking

(Webcompat Priority:P3, Webcompat Score:1)

Webcompat Priority P3
Webcompat Score 1

People

(Reporter: gerard-majax, Unassigned, NeedInfo)

References

(Depends on 1 open bug, )

Details

(Keywords: webcompat:needs-diagnosis, webcompat:site-report)

User Story

platform:linux
impact:workflow-broken
configuration:general
affects:all
branch:release
diagnosis-team:networking
user-impact-score:8

STR:

  • Browse to https://www.airfrance.fr,
  • Hit Connect
  • Either use OTP via mail or switch to password identification
  • Try to login

Expected:
I'm connected

Actual:
Nous sommes désolés, une erreur technique inattendue s'est produite. Veuillez réessayer ou contacter le service client d'Air France.

Repro 100% on nightly on Ubuntu and debian, even with private window, etp disabled, uBlock Origin disabled. Works on release in Snap on Ubuntu at least.

Devtools shows https://identity.airfranceklm.com/login/gql/gql-login hitting NS_ERROR_NET_RESET, So I'm suspecting there is some intermediate blocking us.

Raul, can you reproduce this?

This might just be an Akamai-thing, though.

Severity: -- → S4
User Story: (updated)
Webcompat Priority: --- → P3
Webcompat Score: --- → 1
Depends on: akamai-blocks
Flags: needinfo?(rbucata)
Priority: -- → P3

(In reply to Sky Schubert [:skyschub] from comment #1)

Raul, can you reproduce this?

This might just be an Akamai-thing, though.

Akamai or another, I could not get proper error to show to confirm who is blocking us there.

Meh, Akamai:

$ host identity.airfranceklm.com
identity.airfranceklm.com is an alias for identity.airfranceklm.com-02.edgekey.net.
identity.airfranceklm.com-02.edgekey.net is an alias for e348446.dsca.akamaiedge.net.
e348446.dsca.akamaiedge.net has address 23.72.248.225
e348446.dsca.akamaiedge.net has address 23.72.248.204
e348446.dsca.akamaiedge.net has IPv6 address 2a02:26f0:2b80:2f::215:8f4f
e348446.dsca.akamaiedge.net has IPv6 address 2a02:26f0:2b80:2f::215:8f48
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