Closed Bug 2044339 Opened 1 month ago Closed 1 month ago

www.jw.org - Video fails to play throwing an error message

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Version:
Firefox 138
Platform:
Desktop
Linux
Type:
defect

Tracking

(Webcompat Priority:P1, Webcompat Score:8, firefox-esr140 unaffected, firefox151 wontfix, firefox152 fixed, firefox153 fixed, firefox154 fixed)

Status:
RESOLVED FIXED
Milestone:
154 Branch
Project Flags:
Webcompat Priority P1
Webcompat Score 8
Tracking Flags:
Tracking Status
firefox-esr140 --- unaffected
firefox151 --- wontfix
firefox152 --- fixed
firefox153 --- fixed
firefox154 --- fixed

People

(Reporter: rbucata, Assigned: kinetik)

References

(Regression,
URL
)

Details

(Keywords: regression, webcompat:platform-bug, webcompat:site-report, Whiteboard: [webcompat-source:product][webcompat:sightline][webcompat:core])

User Story

user-impact-score:900
platform:windows,mac,linux,android
impact:content-missing
configuration:general
affects:all
branch:release
diagnosis-team:media

Attachments

(1 file)

Chr vs ff
452.13 KB, video/mp4
Details

Environment:
Operating system: Linux and Windows
Firefox version: Firefox 151.0.1 (release)

Preconditions:

  • Clean profile

Steps to reproduce:

  1. Navigate to: https://www.jw.org/es/biblioteca/videos/#es/mediaitems/VODPgmEvtMorningWorship/pub-jwb_201803_7_VIDEO
  2. Dismiss the cookie policy
  3. Click on the "Play" button located in the video placeholder and observe

Expected Behavior:
The video plays

Actual Behavior:
Error message displayed

Notes:

  • Reproducible on the latest Firefox Release and Nightly
  • Reproducible regardless of the ETP setting
  • Works as expected using Chrome

Created from webcompat-user-report:f9d5ff99-73a2-4cf4-b060-4d22edab8e2d

Attached video Chr vs ff —

Since nightly and release are affected, beta will likely be affected too.
For more information, please visit BugBot documentation.

status-firefox152: --- → affected
Whiteboard: [webcompat-source:product] → [webcompat-source:product][webcompat:sightline][webcompat:core]
User Story: (updated)
Webcompat Priority: --- → P3
Webcompat Score: --- → 1

Media resource https://cfp2.jw-cdn.org/a/4be949/1/o/jwb_S_201803_07_r720P.mp4 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_METADATA_ERR (0x806e0006)
Details: virtual RefPtr<MP4Demuxer::InitPromise> mozilla::MP4Demuxer::Init(): Parse MP4 metadata failed

Severity: -- → S2
User Story: (updated)
Webcompat Priority: P3 → P2
Webcompat Score: 1 → 6
Keywords: webcompat:needs-diagnosis
Priority: -- → P2

The video plays in Chrome, Safari and QuickTime.

Flags: needinfo?(padenot)
User Story: (updated)
Webcompat Priority: P2 → P1
Webcompat Score: 6 → 8
Depends on: 2047239
User Story: (updated)
Keywords: webcompat:needs-diagnosis

We'll fix this in bug 2047239.

Flags: needinfo?(padenot)
Keywords: regression
Regressed by: 2030296

Set release status flags based on info from the regressing bug 2030296

:alwu, since you are the author of the regressor, bug 2030296, could you take a look?

For more information, please visit BugBot documentation.

status-firefox-esr140: --- → unaffected
Flags: needinfo?(alwu)
Assignee: nobody → kinetik
status-firefox151: affected → wontfix
status-firefox154: --- → affected
Depends on: 2047467

This should be fixed with today's Nightly build. Can you please confirm, Raul?

Flags: needinfo?(rbucata)
Flags: needinfo?(alwu)

Yes, this works for me now, the video plays with no issues encountered.

Flags: needinfo?(rbucata)
Status: NEW → RESOLVED
Closed: 1 month ago
status-firefox154: affected → fixed
Resolution: --- → FIXED
Target Milestone: --- → 154 Branch
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