206046 - unable to subscribe to folder 'Sent Items' (I suspect it's because the folder name contains space)

Status: RESOLVED WORKSFORME

(MailNews Core :: Networking: IMAP, defect)

Description

[Jakub Paluszak]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4a) Gecko/20030401
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4a) Gecko/20030401

When I try to subscribe to a folder named 'Sent Items' on an IMAP server I got
an Alert: "The current command did not succeed. The mail server responded:
Subscribe: Mailbox does not exist." The folder exists on the server for sure, as
it's displayed in the list of folders available for subscription. I suspect it's
because the folder name contains space.

Reproducible: Always

Steps to Reproduce:
1. Right click on my account name in Mozilla, choose Subscribe.
2. Mark 'Sent Items' for subscription, press Ok.

Actual Results:  
Alert: "The current command did not succeed. The mail server responded:
Subscribe: Mailbox does not exist."

Expected Results:  
Subcribe to this folder as it usually does.

Comment 1

[David :Bienvenu]

I doubt it's the space. I suspect it's that you're using a server which uses a
'.' as a hierarchy delimiter. Could you attach a protocol log from a failed
subscribe attempt by following these instructions?

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

thx.

Can you subscribe/unsubscribe to any other folders? Are these folders
sub-folders of the INBOX?

Comment 2

[Jakub Paluszak]

Attachment: IMAP log w/error

Comment 3

[Jakub Paluszak]

Here's my IMAP log. The server uses '.' as a hierarchy delimeter. I can
subscribe/unsubscribe to any sub-folders of INBOX not containing space in its name.

Comment 4

[Gerrit Hannaert]

No idea if this is the same problem, but I have noticed a problem on our site
where a user was unable to subscribe to a folder because it contained a
_TRAILING_ space.

When "show only subscribed folders" was de-selected the folder was visible and
accessible, so it probably only has to do with the subscribe option. The
"subscribed" checkmark appears, but when the dialogue box is closed and
re-opened the folder stays unsubscribed.

Granted, this could well be a bug on the server end too.



Client: Mozilla Mail 1.7.3 & Thunderbird 1.0
Server: MDaemon 7.2.2


Server log:

Wed 2005-01-12 09:01:19: Session 7624; child 43
Wed 2005-01-12 09:00:09: [7624:43] Accepting IMAP connection from [10.X.X.X : 4515]
Wed 2005-01-12 09:00:09: [7624:43] --> * OK cropdesign.com IMAP4rev1 MDaemon
7.2.2 ready
Wed 2005-01-12 09:00:09: [7624:43] <-- 1 login "XXXXX" ******
Wed 2005-01-12 09:00:09: [7624:43] --> 1 OK LOGIN completed
Wed 2005-01-12 09:00:09: [7624:43] <-- 2 subscribe "IN 2004 "
Wed 2005-01-12 09:00:09: [7624:43] --> 2 OK SUBSCRIBE completed
Wed 2005-01-12 09:00:09: [7624:43] <-- 3 lsub "" "*"
Wed 2005-01-12 09:00:09: [7624:43] Sending LSUB response (not logged)...
Wed 2005-01-12 09:00:09: [7624:43] --> 3 OK LSUB completed
Wed 2005-01-12 09:00:11: [7624:43] <-- 4 lsub "" "#*"

...

Wed 2005-01-12 09:00:11: [7624:43] --> 5 OK LIST completed
Wed 2005-01-12 09:00:31: [7624:43] <-- 6 subscribe "IN 2004 "
Wed 2005-01-12 09:00:31: [7624:43] --> 6 OK SUBSCRIBE completed
Wed 2005-01-12 09:00:31: [7624:43] <-- 7 lsub "" "*"

...

Wed 2005-01-12 09:00:33: [7624:43] --> 9 OK LIST completed
Wed 2005-01-12 09:01:07: [7624:43] <-- 10 subscribe "IN 2004 "
Wed 2005-01-12 09:01:07: [7624:43] --> 10 OK SUBSCRIBE completed
Wed 2005-01-12 09:01:07: [7624:43] <-- 11 lsub "" "*"
Wed 2005-01-12 09:01:07: [7624:43] Sending LSUB response (not logged)...

...
Wed 2005-01-12 09:01:23: [7624:43] --> 120 OK GETACL completed
Wed 2005-01-12 09:01:35: [7624:43] <-- 121 subscribe "IN 2004 "
Wed 2005-01-12 09:01:35: [7624:43] --> 121 OK SUBSCRIBE completed
Wed 2005-01-12 09:01:35: [7624:43] <-- 122 lsub "" "*"
Wed 2005-01-12 09:01:35: [7624:43] Sending LSUB response (not logged)...

Comment 5

[Gerrit Hannaert]

To follow up on this - I contacted the IMAP server support (MDaemon) and they
can't replicate with Outlook/OE.

So I guess it is Mozilla bug with subscribing to folders ending in spaces. A
quick workaround may be to trim() the folder name upon folder creation (since
99% of these cases will be accidental)?

Comment 6

[David :Bienvenu]

I tried this with my fastmail account - I was able to subscribe to "Sent Items" w/o a problem.