206063 - marksandspencer.co.uk --blocks access to mozilla

Status: RESOLVED DUPLICATE of bug 164280

(Tech Evangelism Graveyard :: English Other, defect)

Description

[mozilla]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312

After the page has loaded, the main index page that is, the browser does a
peremptory redirect to the following officious screed.

<officiousScreed>
To provide you with the most fulfilling and up to date online experience, this
web site has been optimised for use with the most popular browsers - Internet
Explorer (version 5 and above), Netscape 6.1 and AOL browser version 5.0 and above.

We are also working to support Speech Browsers

If you are a Mac user, we recommend that you view this site in IE 5.01.

This site uses cookies as part of its security protocols. Our cookies do not
store any details relating to you or your credit cards. We also speed up your
online shopping by using JavaScript. If you have disabled your cookie or
JavaScript function, please refer to your browsers' support web page for details
on how to re-instate them.

To protect you from certain usability and/or security issues we currently do not
support Opera, Mozilla, earlier versions of Netscape or IE. If your preferred
browser is not supported, we recommend that you consider co-installing a
supported version.
</officiousScreed>

When I hit the brain dead lamewads with a complaint, they blurted out

<blurt>
Dear Sir/Madam

Thanks for your e-mail.

I regret that the website, www.marksandspencer.com, does not currently allow
access from Mozilla, Safari, Chimera and Opera browsers.  We continue to work
with our development teams to offer a wider range of browser support and are
pleased to announce that Netscape 6 and 7 have been unblocked and may be used to
access the site.

I do appreciate that it is frustrating to be denied access to a site purely on
the basis of the browser application you have selected and can assure you that
the decision to take such action was made for valid reasons.  As a retailer,
Marks & Spencer has a vested interest in solving these issues and we will strive
to do so to the satisfaction of our users. I further regret, that for policy
reasons, I am unable to elucidate the nature of the issue and cannot comply with
your request for further information at this time.

Kind Regards

James Ashall
Customer Care
Marks & Spencer 
www.marksandspencer.com
</blurt>

…which, of course, contributes very little to my understanding.

Reproducible: Always

Steps to Reproduce:
1. Fire up mozilla
2. Visit http://www.marksandspencer.co.uk
3. Wait patiently while the nice corporate graphics download so their javascript
can decide you don't belong.
Actual Results:  
I got ****.

Expected Results:  
I was hoping to buy a pair of trousers.

Comment 1

[Gilles Durys]

*** This bug has been marked as a duplicate of 164280 ***

Comment 2

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg