Closed Bug 208205 Opened 22 years ago Closed 22 years ago

mozilla.exe - Application Error / on startup / instruction at "0x610f0769"

Categories

(SeaMonkey :: General, defect)

Product:
SeaMonkey
Component:
General
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 205277

People

(Reporter: spamverification, Unassigned)

References

Details

(Keywords: crash, Whiteboard: myspell.dll (spellchecker - 1.3))

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312 Build Identifier: http://ftp.mozilla.org/pub/mozilla/releases/mozilla1.4rc1/mozilla-win32-1.4rc1-installer.exe Gets "mozilla.exe - Application Error" box popup on startup. Box contains 'The instruction at "0x610f0769" referenced memory at "0x4d7a6f6d". The memory could not be "read".' then Okay/Cancel buttons. Installed most recent version of Cresendo and Java, still happens. Renamed old "plugins" directories, still happens. Uninstalled v1.4rc1, reinstalled v1.3, old version works fine. Reproducible: Always Steps to Reproduce: 1. Intall new version 2. Reboot 3. Click icon to start 4. Bombs 5. User todally bummed out
Reporter: Have you installed Mozilla into a clean (empty) directory?
I installed Mozilla 1,4 RC2 onto a windows 2000 machine that was previously running Mozilla 1.4 Beta. Whenever I start mozilla I get: mozilla.exe - Application Error The instruction at "0x610f0769" referenced memory at"0x7a6f6d40". The memory could not be "read". Click on OK to terminate the program Click on CANCEL to debug the program OK Cancel I clicked Cancel Program Error mozilla.exe has generated errors and will be closed by Windows. You will need to restart the program An error log is being created OK This is 100% repro. Just for chuckles I re-installed RC2 but get the same result. Here is the drwatson log: Application exception occurred: App: mozilla.exe (pid=1996) When: 6/18/2003 @ 08:22:01.257 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: C400-LT User Name: Administrator Number of Processors: 1 Processor Type: x86 Family 6 Model 11 Stepping 1 Windows 2000 Version: 5.0 Current Build: 2195 Service Pack: 3 Current Type: Uniprocessor Free Registered Organization: BEA Systems Registered Owner: BEA Staff *----> Task List <----* 0 Idle.exe 8 System.exe 148 SMSS.exe 172 CSRSS.exe 168 WINLOGON.exe 220 SERVICES.exe 232 LSASS.exe 408 SVCHOST.exe 444 spoolsv.exe 472 AeXNSClient.exe 492 AeXNSClientTran.exe 636 SVCHOST.exe 652 FrameworkServic.exe 712 Mcshield.exe 728 VsTskMgr.exe 788 naPrdMgr.exe 796 mdm.exe 848 regsvc.exe 864 mstask.exe 900 SentryService.e.exe 940 vsmon.exe 1000 MsPMSPSv.exe 1012 SVCHOST.exe 204 explorer.exe 1212 pctspk.exe 1232 hkcmd.exe 1240 prpcui.exe 1248 DadApp.exe 1312 realsched.exe 1284 qttask.exe 1156 AeXSWDUsr.exe 1320 shstat.exe 1336 UpdaterUI.exe 1200 SETI@home.exe 1424 YPager.exe 1460 Tardis.exe 320 zapro.exe 1532 soffice.exe 1568 trillian.exe 1608 Extranet.exe 508 Password Safe.e.exe 1832 NOTEPAD.exe 1884 NOTEPAD.exe 1996 mozilla.exe 272 DRWTSN32.exe 0 _Total.exe (00400000 - 00424000) (77F80000 - 77FFA000) (60F10000 - 60F36000) (77DB0000 - 77E0B000) (77E80000 - 77F31000) (77D30000 - 77D9D000) (75050000 - 75058000) (75030000 - 75043000) (78000000 - 78046000) (75020000 - 75028000) (60FE0000 - 60FE7000) (77E10000 - 77E6F000) (77F40000 - 77F79000) (782F0000 - 78534000) (70BD0000 - 70C35000) (71710000 - 71794000) (610B0000 - 6111B000) (60FF0000 - 60FF6000) (77A50000 - 77B3C000) (775A0000 - 77625000) (779B0000 - 77A4B000) (60040000 - 60089000) (60E90000 - 60EC1000) (61120000 - 6113F000) (60090000 - 600DD000) (60D80000 - 60DD2000) (60100000 - 60109000) (60110000 - 60117000) (601A0000 - 601B7000) (60150000 - 6015E000) (60230000 - 60239000) (602E0000 - 60305000) (60610000 - 60617000) (60620000 - 60630000) (60630000 - 6063D000) (60640000 - 6064C000) (60650000 - 60664000) (60670000 - 60679000) (60680000 - 60694000) (60D40000 - 60D56000) (60E80000 - 60E8D000) (606D0000 - 606E0000) (60720000 - 60726000) (60730000 - 60756000) (60760000 - 6077A000) (60780000 - 60786000) (60790000 - 6079B000) (60ED0000 - 60EF3000) (60F00000 - 60F06000) (607A0000 - 607F9000) (60800000 - 6083C000) (60840000 - 60853000) (60860000 - 608B5000) (608C0000 - 608EB000) (608F0000 - 608FC000) (60900000 - 60908000) (60910000 - 6093B000) (60940000 - 60948000) (10000000 - 1000C000) State Dump for Thread Id 0x730 eax=7a6f6d40 ebx=00000000 ecx=0023f154 edx=317b0fff esi=610f3b40 edi=00d7acb0 eip=610f0769 esp=0012f7b8 ebp=0012f7dc iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202 function: NS_NewGenericFactory 610f074a 895d08 mov [ebp+0x8],ebx ss:00bacdae=???????? 610f074d e812020000 call nsCOMPtr_base::assign_from_helper (610f0964) 610f0752 8d4dec lea ecx,[ebp+0xec] ss:00bacdae=???????? 610f0755 8975e8 mov [ebp+0xe8],esi ss:00bacdae=???????? 610f0758 e8d5010000 call nsCOMPtr_base::~nsCOMPtr_base (610f0932) 610f075d 395d08 cmp [ebp+0x8],ebx ss:00bacdae=???????? 610f0760 7437 jz nsCString::`vftable'+0x1d49 (610f9299) 610f0762 8b4724 mov eax,[edi+0x24] ds:017f8282=???????? 610f0765 3bc3 cmp eax,ebx 610f0767 7430 jz nsCString::`vftable'+0x1d49 (610f9299) FAULT ->610f0769 8b00 mov eax,[eax] ds:7a6f6d40=???????? 610f076b 3bc3 cmp eax,ebx 610f076d 7421 jz nsSupportsArray::`vftable'+0x18 (610f3a90) 610f076f 33f6 xor esi,esi 610f0771 803800 cmp byte ptr [eax],0x0 ds:7a6f6d40=?? 610f0774 741a jz nsCString::`vftable'+0x1d40 (610f9290) 610f0776 8b4d08 mov ecx,[ebp+0x8] ss:00bacdae=???????? 610f0779 50 push eax 610f077a ff7510 push dword ptr [ebp+0x10] ss:00bacdae=???????? 610f077d 8b11 mov edx,[ecx] ds:0023f154=00000006 610f077f 51 push ecx 610f0780 ff520c call dword ptr [edx+0xc] ds:3222e5d1=???????? *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0012F7DC 610D7A7E 0023F694 0023F130 00D81080 00D9EF60 xpcom! NS_NewGenericFactory 0012FC30 610D831A 00E642B0 00D9EF60 00000000 00000000 xpcom! nsServiceManager::UnregisterService 0012FD90 610D794C 0023F690 00000000 00D81080 0012FDC8 xpcom! nsServiceManager::UnregisterService 0012FDC0 610D789F 00000000 00000000 00D81080 610D5D2B xpcom! nsServiceManager::UnregisterService 0012FDD0 610D5D2B 0023F690 00000000 00235AF8 00000000 xpcom! nsServiceManager::UnregisterService (FPO: [3,0,0]) 0012FE60 610D627A 00000000 00000000 00000001 00000000 xpcom! nsCreateInstanceFromCategory::operator() 0012FE7C 610B43E4 0023F138 00000000 80000000 00235DA0 xpcom! nsCreateInstanceFromCategory::operator() 0012FED4 00410460 0012FEF4 0023FFC8 00235DA0 00000006 xpcom!NS_InitXPCOM2 0012FEF8 00401950 00000006 780419E0 0000003C 00000003 mozilla! CBufDescriptor::CBufDescriptor 0012FF14 00402F0F 00000002 00232428 0013312B 00410F96 mozilla! nsDependentString::Length 0012FF24 00410F96 00400000 00000000 0013312B 00000001 mozilla! nsDependentCString::nsDependentCString (FPO: [4,0,1]) 0012FFC0 77EA847C 00000006 001282AA 7FFDF000 C0000005 mozilla! nsCString::GetWritableFragment 0012FFF0 00000000 00410E62 00000000 000000C8 00000100 kernel32! ProcessIdToSessionId *----> Raw Stack Dump <----* 0012f7b8 00 00 00 00 00 00 00 80 - 90 f6 23 00 40 3b 0f 61 ..........#.@;.a 0012f7c8 30 f1 23 00 00 00 00 00 - 01 00 00 00 38 f1 23 00 0.#.........8.#. 0012f7d8 00 00 00 00 30 fc 12 00 - 7e 7a 0d 61 94 f6 23 00 ....0...~z.a..#. 0012f7e8 30 f1 23 00 80 10 d8 00 - 60 ef d9 00 84 60 0f 61 0.#.....`....`.a 0012f7f8 90 f6 23 00 00 00 00 80 - 00 00 00 00 b4 fa 12 00 ..#............. 0012f808 00 00 00 00 38 f8 12 00 - 4f 77 f8 77 10 fc 12 00 ....8...Ow.w.... 0012f818 00 00 00 00 44 f8 12 00 - 8c fa 12 00 00 00 00 00 ....D........... 0012f828 10 fc 12 00 68 b8 fa 77 - 00 00 00 00 00 00 00 00 ....h..w........ 0012f838 bc fa 12 00 0f 54 e9 77 - b4 fa 12 00 00 00 00 00 .....T.w........ 0012f848 00 00 00 00 5f 53 e9 77 - c8 11 d8 00 00 00 00 00 ...._S.w........ 0012f858 20 00 00 00 20 a4 de 1d - dc d0 c2 01 80 a0 99 77 ... ..........w 0012f868 aa 35 c3 01 00 04 7a db - 79 a4 c2 01 00 00 00 00 .5....z.y....... 0012f878 00 c0 00 00 78 01 13 00 - 01 02 00 00 6d 00 79 00 ....x.......m.y. 0012f888 73 00 70 00 65 00 6c 00 - 6c 00 2e 00 64 00 6c 00 s.p.e.l.l...d.l. 0012f898 6c 00 00 00 be 93 fc 77 - 18 95 fc 77 00 a1 14 00 l......w...w.... 0012f8a8 00 10 00 00 00 00 00 00 - 00 00 0f 61 f4 f8 12 00 ...........a.... 0012f8b8 f4 64 fb 77 48 16 f8 77 - ff ff ff ff b0 93 14 00 .d.wH..w........ 0012f8c8 78 01 13 00 00 00 23 00 - 00 00 00 00 80 00 00 00 x.....#......... 0012f8d8 01 00 00 00 10 f9 12 00 - 03 00 00 00 98 25 fb 77 .............%.w 0012f8e8 00 00 23 00 18 07 23 00 - 03 00 00 00 00 00 00 00 ..#...#......... State Dump for Thread Id 0x298 eax=002367a4 ebx=0084fecc ecx=00000000 edx=00000000 esi=77f88e68 edi=0000007c eip=77f88e73 esp=0084feb0 ebp=0084fed4 iopl=0 nv up ei ng nz ac po cy cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000297 function: NtWaitForSingleObject 77f88e68 b8ea000000 mov eax,0xea 77f88e6d 8d542404 lea edx,[esp+0x4] ss:012cd483=???????? 77f88e71 cd2e int 2e 77f88e73 c20c00 ret 0xc 77f88e76 8bff mov edi,edi *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0084FED4 77E8B32B 0000007C 0000EA60 00000000 60F2814C ntdll! NtWaitForSingleObject 0000EA60 00000000 00000000 00000000 00000000 00000000 kernel32! WaitForSingleObject *----> Raw Stack Dump <----* 0084feb0 35 9b ea 77 7c 00 00 00 - 00 00 00 00 cc fe 84 00 5..w|........... 0084fec0 3c 67 23 00 20 68 23 00 - 4c 66 23 00 00 ba 3c dc <g#. h#.Lf#...<. 0084fed0 ff ff ff ff 60 ea 00 00 - 2b b3 e8 77 7c 00 00 00 ....`...+..w|... 0084fee0 60 ea 00 00 00 00 00 00 - 4c 81 f2 60 7c 00 00 00 `.......L..`|... 0084fef0 60 ea 00 00 30 66 23 00 - 20 68 23 00 5c ff 84 00 `...0f#. h#.\... 0084ff00 30 66 23 00 5c 3f f2 60 - 3c 67 23 00 4c 66 23 00 0f#.\?.`<g#.Lf#. 0084ff10 98 34 33 00 20 45 f2 60 - 98 34 33 00 03 42 f2 60 .43. E.`.43..B.` 0084ff20 20 68 23 00 c8 66 23 00 - 30 66 23 00 98 34 33 00 h#..f#.0f#..43. 0084ff30 08 66 23 00 0b e6 0d 61 - c8 66 23 00 98 34 33 00 .f#....a.f#..43. 0084ff40 cc 68 23 00 6c 67 23 00 - 00 6a 23 00 b4 ff 84 00 .h#.lg#..j#..... 0084ff50 00 6a 23 00 ca 8d 0d 61 - a0 6a 23 00 b4 ff 84 00 .j#....a.j#..... 0084ff60 3b 8a 0d 61 08 66 23 00 - 20 68 23 00 f1 4b f2 60 ;..a.f#. h#..K.` 0084ff70 60 67 23 00 d0 41 23 00 - d0 41 23 00 5c 6d 6f 7a `g#..A#..A#.\moz 0084ff80 00 6a 23 00 ce 60 00 78 - 20 68 23 00 5c 6d 6f 7a .j#..`.x h#.\moz 0084ff90 69 6c 6c 61 00 6a 23 00 - a0 e7 33 84 8c ff 84 00 illa.j#...3..... 0084ffa0 70 f0 42 80 dc ff 84 00 - b8 ff 00 78 a8 35 03 78 p.B........x.5.x 0084ffb0 00 00 00 00 ec ff 84 00 - d8 b2 e8 77 00 6a 23 00 ...........w.j#. 0084ffc0 5c 6d 6f 7a 69 6c 6c 61 - 00 6a 23 00 00 d0 fd 7f \mozilla.j#..... 0084ffd0 69 6c 6c 61 c0 ff 84 00 - 69 6c 6c 61 ff ff ff ff illa....illa.... 0084ffe0 6c 13 ed 77 98 2a e8 77 - 00 00 00 00 00 00 00 00 l..w.*.w........ State Dump for Thread Id 0x760 eax=77d3f13f ebx=00143878 ecx=00000001 edx=00000000 esi=00143730 edi=00000100 eip=77f88a97 esp=00d6fe28 ebp=00d6ff74 iopl=0 nv up ei pl nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206 function: ZwReplyWaitReceivePortEx 77f88a8c b8ac000000 mov eax,0xac 77f88a91 8d542404 lea edx,[esp+0x4] ss:017ed3fb=???????? 77f88a95 cd2e int 2e 77f88a97 c21400 ret 0x14 77f88a9a 8bff mov edi,edi *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 00D6FF74 77D587A2 77D422AE 00143730 40143230 00000070 ntdll! ZwReplyWaitReceivePortEx 00D6FFA8 77D3F157 00142790 00D6FFEC 77E8B2D8 00143878 rpcrt4!TowerConstruct 00D6FFB4 77E8B2D8 00143878 40143230 00000070 00143878 rpcrt4! I_RpcServerInqTransportType 00D6FFEC 00000000 77D3F13F 00143878 00000000 00000008 kernel32!lstrcmpiW *----> Raw Stack Dump <----* 00d6fe28 dc 8e d5 77 10 01 00 00 - 54 ff d6 00 00 00 00 00 ...w....T....... 00d6fe38 90 5d 14 00 58 ff d6 00 - a8 10 14 00 90 27 14 00 .]..X........'.. 00d6fe48 78 38 14 00 b4 3b 3e b7 - 07 ea 44 80 34 00 00 c0 x8...;>...D.4... 00d6fe58 01 5e e6 85 bc 3c 3e b7 - 28 9e e6 85 b0 3c 3e b7 .^...<>.(....<>. 00d6fe68 38 87 00 e1 00 00 00 00 - 00 00 00 00 b4 3b 3e b7 8............;>. 00d6fe78 e4 ec 44 80 01 00 00 00 - e0 5e e6 85 00 00 00 00 ..D......^...... 00d6fe88 10 00 f8 00 0a bc 49 84 - 7c 00 f8 00 1a bc 49 84 ......I.|.....I. 00d6fe98 38 87 00 e1 28 9e e6 85 - 50 87 00 e1 00 00 00 00 8...(...P....... 00d6fea8 1f 00 00 00 90 9e e6 85 - 90 9e e6 85 00 00 00 00 ................ 00d6feb8 01 00 00 00 10 3c 3e b7 - 00 00 00 00 18 a9 a0 e8 .....<>......... 00d6fec8 d4 3b 3e b7 00 00 00 00 - 9b 26 41 80 90 9f e6 85 .;>......&A..... 00d6fed8 e0 5e e6 85 c4 3c 3e b7 - 49 e1 44 80 04 00 00 00 .^...<>.I.D..... 00d6fee8 08 bc 49 84 57 31 4d 80 - 80 f3 12 00 00 00 00 00 ..I.W1M......... 00d6fef8 48 f3 12 00 02 32 18 00 - 00 00 00 00 00 00 00 00 H....2.......... 00d6ff08 aa 00 00 00 a9 00 00 00 - 00 20 50 c0 19 00 02 00 ......... P..... 00d6ff18 00 00 00 00 1e 01 00 00 - 00 00 00 00 01 00 00 00 ................ 00d6ff28 00 20 50 c0 c0 01 6c 85 - 00 0b 2c 84 00 00 00 00 . P...l...,..... 00d6ff38 90 0c 2c 84 60 3c 3e b7 - 46 02 00 00 7b ad 42 80 ..,.`<>.F...{.B. 00d6ff48 10 2f 06 80 60 0c 2c 84 - 00 0b 2c 84 70 3c 3e b7 ./..`.,...,.p<>. 00d6ff58 00 a2 2f 4d ff ff ff ff - 50 fe d6 00 ff ff ff ff ../M....P.......
Per the comment made to the person who opened this bug I installed 1.4 RC2 into a new directory instead of over an existing installation and it installed and runs just fine. I suppose this begs the question - Should the installation instructions for Windows 2000 users who have previously used Mozilla be to not install over an existing installation and to create a new directory?
No response from original reporter.... Duping *** This bug has been marked as a duplicate of 200651 ***
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago
Resolution: --- → DUPLICATE
just for reference since this is a slashdot bug i believe the user installed a mozdev spellchecker and that's what crashed. i'm sorry about that, it's technically our fault since we didn't do something which we should have done, but it's too late. at some point there will be a new spellchecker. To recover from this you'd want to delete the spellchecker files, which i believe are: myspell.dll spellchk.dll you could also delete: compreg.dat xpti.dat spellchecker.xpt txtsvc.xpt note that recovering from a busted mozilla is certainly not supported, after all if you read the binaries page you'd know that mozilla itself may fry your computer so doing anything more advanced (and deleting files is a bit more advanced) is definitely not supported. that disclaimer aside, i'd like to know whether this advice works. -- this comment was fed to xpcshell sc.js#sc() which uses the mozdev spellchecker. I'm reopening this bug because i'd like to keep it open to catch slash-dupes or fast-dupes. it can be killed a week from now.
Severity: blocker → major
Status: RESOLVED → UNCONFIRMED
Keywords: crash
Resolution: DUPLICATE → ---
Whiteboard: myspell.dll (spellchecker - 1.3)
There is no work that anyone can really do about this bug, except /possibly/ for the 1.4.x branch where we could bump the IIDs if it turns out that there are IIDs to bump (sometimes there aren't). If you experience this bug, please read comment 5.
Assignee: general → nobody
Status: UNCONFIRMED → NEW
Ever confirmed: true
QA Contact: general → timeless
#5 worked for me since I also had spellchecker (http://spellchecker.mozdev.org) installed. Thank you for the fix! I hope to see a newer version of the spellchecker soon. :)
*** Bug 211200 has been marked as a duplicate of this bug. ***
*** Bug 211212 has been marked as a duplicate of this bug. ***
*** This bug has been marked as a duplicate of 205277 ***
Status: NEW → RESOLVED
Closed: 22 years ago → 22 years ago
Resolution: --- → DUPLICATE
*** Bug 211585 has been marked as a duplicate of this bug. ***
*** Bug 212416 has been marked as a duplicate of this bug. ***
*** Bug 212371 has been marked as a duplicate of this bug. ***
Product: Browser → Seamonkey
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