Closed Bug 210091 Opened 22 years ago Closed 22 years ago

Mozilla has to close after encountering a problem - xpcom.dll

Categories

(SeaMonkey :: General, defect)

x86
Windows XP
defect
Not set
critical

Tracking

(Not tracked)

RESOLVED DUPLICATE of bug 195600

People

(Reporter: mike, Unassigned)

Details

(Keywords: crash)

User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1) Build Identifier: 1.4.20030.61205 After first installing 1.4 RC2, the program starts and immediately fails with the message MOZILLA.EXE has encountered a problem and has to close. appver 1.4.20030.61205 xpcom.dll offset 00040769 Reproducible: Always Steps to Reproduce: 1.Install RC2 2.There you go. 3. Actual Results: It crashes with the above message Expected Results: started browser or mail
Have you tried either A. Installing into a brand new folder, or B. Cleaning out the existing folder, and then installing into it?
Severity: blocker → critical
probably not mail ==> B/G
Assignee: sspitzer → general
Component: Mail Window Front End → Browser-General
Keywords: crash
Product: MailNews → Browser
QA Contact: esther → general
You need to install mozilla into an empty directory. *** This bug has been marked as a duplicate of 195600 ***
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago
Resolution: --- → DUPLICATE
This was NOT caused by installing over previous version. I uninstalled 1.3.1 and then rebooted XP before installing 1.4 RC2. This also occurred with 1.4 RC1 but I didn't get time to report it. I can repeat this process and reproduce the problem predictably. Any other ideas? Using Windows XP Pro with SP1 Installed
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
Ok, so you uninstalled first... But did you install into an empty directory? (no, the former does not guarantee the latter)
Did you have extensions installed? What is remaining in your mozilla program directory after deinstalling? Maybe your problem is one of the files in your profile, so if you want to give it a try, can you start mozilla with a fresh created profile, just for testing?
I uninstalled 1.3.1 and then deleted the \Program Files\movilla.org directory that had files for plug-ins and dictionary left over. 1.4 then installed cleanly and works okay. I take Patrick's comment that Mozilla Installer is an 'installer' and not an 'upgrader', but if the uninstaller doesn't 'uninstall' to the detriment of new versions then perhaps there is a bug in the uninstaller? I leave you to determine whether action is req'd. Thanks for a GREAT product. Love it to death.
*** This bug has been marked as a duplicate of 195600 ***
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago22 years ago
Resolution: --- → DUPLICATE
Product: Browser → Seamonkey
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