Closed Bug 210091 Opened 21 years ago Closed 21 years ago

Mozilla has to close after encountering a problem - xpcom.dll

Categories

(SeaMonkey :: General, defect)

Product:
SeaMonkey
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 195600

People

(Reporter: mike, Unassigned)

Details

(Keywords: crash) 

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: 1.4.20030.61205

After first installing 1.4 RC2, the program starts and immediately fails with 
the message MOZILLA.EXE has encountered a problem and has to close.
appver 1.4.20030.61205 xpcom.dll offset 00040769

Reproducible: Always

Steps to Reproduce:
1.Install RC2
2.There you go.
3.

Actual Results:  
It crashes with the above message

Expected Results:  
started browser or mail
Have you tried either A. Installing into a brand new folder, or B. Cleaning out
the existing folder, and then installing into it?
Severity: blocker → critical
probably not mail
==> B/G
Assignee: sspitzer → general
Component: Mail Window Front End → Browser-General
Keywords: crash
Product: MailNews → Browser
QA Contact: esther → general
You need to install mozilla into an empty directory.

*** This bug has been marked as a duplicate of 195600 ***
Status: UNCONFIRMED → RESOLVED
Closed: 21 years ago
Resolution: --- → DUPLICATE
This was NOT caused by installing over previous version.  I uninstalled 1.3.1 
and then rebooted XP before installing 1.4 RC2.  This also occurred with 1.4 
RC1 but I didn't get time to report it.  I can repeat this process and 
reproduce the problem predictably.  

Any other ideas?

Using Windows XP Pro with SP1 Installed
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
Ok, so you uninstalled first...
But did you install into an empty directory?   (no, the former does not
guarantee the latter)
Did you have extensions installed?
What is remaining in your mozilla program directory after deinstalling?
Maybe your problem is one of the files in your profile, so if you want to give
it a try, can you start mozilla with a fresh created profile, just for testing?
I uninstalled 1.3.1 and then deleted the \Program Files\movilla.org directory 
that had files for plug-ins and dictionary left over.  1.4 then installed 
cleanly and works okay.
I take Patrick's comment that Mozilla Installer is an 'installer' and not 
an 'upgrader', but if the uninstaller doesn't 'uninstall' to the detriment of 
new versions then perhaps there is a bug in the uninstaller?  I leave you to 
determine whether action is req'd.

Thanks for a GREAT product.  Love it to death.

*** This bug has been marked as a duplicate of 195600 ***
Status: UNCONFIRMED → RESOLVED
Closed: 21 years ago → 21 years ago
Resolution: --- → DUPLICATE
Product: Browser → Seamonkey
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