211141 - Cannot start new version. Immediately issues illegal operation fault.

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Bob Mariotti]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.3.1) Gecko/20030425
Build Identifier: www.mozilla.org 

Mozilla is great. I'm currently up to 1.31b and an anxious to upgrade to 1.4.
Twice this month I downloaded the latest version (today is was finally referred
to as version 1.4) and did the normal install.  Upon completion the installation
process "proc-checks" (i.e.: dies with an "invalid operation").
I tried to capture the message detail section without any luck.  But in order to
report this bug I had to reinstall the previous version 1.31b.

I searched your bug lists and did not find anything that seems to relate to
this.  So that's why this message.

Thank you.

Reproducible: Always

Steps to Reproduce:
1. Doulble click on the Mozilla ICON.
2.
3.

Actual Results:  
halts with the infamous gray illegal operation dialog box.

Expected Results:  
Worked? as before?

Comment 1

[Matthias Versen [:Matti]]

doesn't block development..

Reporter:
Please uninstall Mozilla, delete the whole Mozilla application folder manully
and reinstall Mozilla. You will not loose your Mozilla profile with this steps..

Comment 2

[rzand]

i am getting the same thing. here is some info:

AppName: mozilla.exe	 AppVer: 1.4.20030.62408	 ModName: xpcom.dll
ModVer: 1.4.20030.62408	 Offset: 00040769

Comment 3

[doug redecopp]

Happens to me too. Tried several RC, including today's release (June 30). Tried
windows (98se) uninstall for 1.3.1, then install of 1.4-at launch attempt
immediately got gray box also. Same result from double click and quicklaunch....

Comment 4

[Ralf M.]

Happens to me too.
I first tried to update from 1.3 final to 1.4rc1 and got the crash.
Reinstalling 1.3 final worked but it was complaning about a missing dll
(xpcom_compat.dll).
With 1.4 final, I'm trying again and I get the same crash.
I tried removing the old 1.3, wiped out the program files folder and the profile
(made a backup of course), but still happens.

System: WinXP (dual P3@500, 512 MB, 120 GB but I guess that's irrelevant here).
XP crash dialog info:
AppName: mozilla.exe	 AppVer: 1.4.20030.62408	 ModName: xpcom.dll
ModVer: 1.4.20030.62408	 Offset: 00040769

Note 1: I get the _exact_ same behavior on my laptop (Win2k, latest SP, etc.).
Note 2: Firebird 0.6 works perfectly right out of the box.
Note 3: I believe this is a dup of bug #211156 so I'll mirror my comment there too.

Comment 5

[Ralf M.]

Note: since I believe this is a dup of bug #211156, I'm "cross-posting" my
comment here too.

I finally managed to have 1.4 final working.
What I did was:
- remove the broken 1.4 (crashing at startup in xpcom.dll)
- thoroughly find all "*mozilla*" files or folders on my drive. Nothing
significant found there. The c:\program files\mozilla.org\Mozilla was still
there so I simply eradicated it.
- thoroughly scanned the registry for "mozilla" items.
- Removed HCKU\Software\Mozilla (was there but empty)
- Removed HKLM\FullCircle\TalkBack
- Removed HKLM\SOFTWARE\Classes\MozillaXXX where XXX=GIF, HTML, JPEG, MNG, PNG,
XHTML, XML, XUL.
- Removed HKLM\SOFTWARE\Classes\mozMapi

Then:
- installed the NetInstaller for 1.4 final. Mozilla worked just fine :-)
- removed netinstalled version and tried again with full 1.4 installer. Works
fine now.

My assumption is that the problem resides in the registry and the OS is
irrelevant (i.e. 98/2k/XP exhibit the same problem).
Hope this help.

Comment 6

[Matthias Versen [:Matti]]

I don't think that mozilla crashes because of registry entrys. 
It could be the GRE directory under c:\dokuments and settings\.. (not the profile)

Comment 7

[Asa Dotzler [:asa]]

Please uninstall all mozilla versions you have, delete any mozilla.org directory
under program files, delete any mozilla directory in unser common files and then
install Mozilla 1.6. Reopen if you still experience the same crash.