21392 - Mozilla crashes systematically on startup

Status: VERIFIED DUPLICATE of bug 19165

(SeaMonkey :: General, defect, P3)

Description

[Jarto Tarpio]

No mozreg, start up, create profile, it crashes when trying to launch the
application. Succeeded only once and I have been able to reproduce this with at
least 5 nightly builds during the last two weeks.

This nightly build was 5634670 bytes.

Here's what Dr Watson thinks of it:

Microsoft (R) Windows NT (TM) Version 4.00 DrWtsn32
Copyright (C) 1985-1996 Microsoft Corp. All rights reserved.



Application exception occurred:
        App: mozilla.dbg (pid=185)
        When: 12/10/1999 @ 20:57:20.610
        Exception number: c0000005 (access violation)

*----> System Information <----*
        Computer Name: HONEY
        User Name: Administrator
        Number of Processors: 1
        Processor Type: x86 Family 6 Model 5 Stepping 1
        Windows Version: 4.0
        Current Build: 1381
        Service Pack: 4
        Current Type: Uniprocessor Free
        Registered Organization: StarSoft Oy
        Registered Owner: Jarto Tarpio

*----> Task List <----*
   0 Idle.exe
   2 System.exe
  20 smss.exe
  26 CSRSS.exe
  34 WINLOGON.exe
  40 SERVICES.exe
  43 LSASS.exe
  67 SPOOLSS.exe
  76 amgrsrvc.exe
  68 Mcshield.exe
  83 VsTskMgr.exe
  96 ntprime.exe
 111 RPCSS.exe
 118 PSTORES.exe
 134 NDDEAGNT.exe
 101 EXPLORER.exe
 152 systray.exe
 154 shstat.exe
 158 sointgr.exe
 150 taskplus.exe
 130 hpjetdsc.exe
 162 dmtray.exe
 164 PGPtray.exe
 113 mirc32.exe
 173 ttermpro.exe
 174 ttermpro.exe
 182 NTVDM.exe
 191 CMD.exe
  71 NTVDM.exe
 195 ttermpro.exe
 185 mozilla.exe
 208 DRWTSN32.exe
   0 _Total.exe

(00400000 - 00407000) mozilla.dbg
(77f60000 - 77fbc000) dll\ntdll.dbg
(60b90000 - 60bd3000) xpcom.dbg
(60b60000 - 60b67000) plc3.dbg
(60b00000 - 60b22000) nspr3.dbg
(776d0000 - 776d8000) dll\wsock32.dbg
(77f00000 - 77f5e000) dll\kernel32.dbg
(776b0000 - 776c4000) dll\ws2_32.dbg
(78000000 - 78048000) msvcrt.dbg
(77e70000 - 77ec4000) dll\user32.dbg
(77ed0000 - 77efc000) dll\gdi32.dbg
(77dc0000 - 77dff000) dll\advapi32.dbg
(77e10000 - 77e67000) dll\rpcrt4.dbg
(776a0000 - 776a7000) dll\ws2help.dbg
(77fd0000 - 77ffa000) dll\winmm.dbg
(60a90000 - 60a99000) mozreg.dbg
(77c40000 - 77d7c000) dll\shell32.dbg
(77aa0000 - 77b14000) COMCTL32.dbg
(77b20000 - 77bd5000) dll\ole32.dbg
(60b70000 - 60b77000) plds3.dbg
(609c0000 - 60a02000) js3250.dbg
(60960000 - 60970000) gkweb.dbg
(60a10000 - 60a6d000) jsdom.dbg
(77fc0000 - 77fc8000) dll\mmdrv.dbg
(6bd00000 - 6bd27000) D:\DDK\lib\i386\free\opl3sa32.dll
(608e0000 - 60904000) xpinstal.dbg
(60bf0000 - 60bfc000) zlib.dbg
(60080000 - 60087000) bs.dbg
(60010000 - 6002a000) appshell.dbg
(10000000 - 10000000)
(1eb40000 - 1eb40000)
(60600000 - 6060b000) pics.dbg
(780a0000 - 780a0000)
(60910000 - 6091a000) xppref32.dbg
(608a0000 - 608b6000) xpc3250.dbg
(779b0000 - 779b9000) dll\linkinfo.dbg
(77720000 - 77731000) dll\mpr.dbg
(77a40000 - 77a4d000) dll\ntshrui.dbg
(77800000 - 7783a000) dll\netapi32.dbg
(77840000 - 77849000) dll\NetRap.dbg
(777e0000 - 777ed000) dll\samlib.dbg
(604e0000 - 604f2000) necko.dbg
(600a0000 - 600ab000) chardet.dbg
(60730000 - 60739000) uconv.dbg
(60580000 - 60586000) nkres.dbg
(60530000 - 60537000) nkfile.dbg
(60380000 - 60385000) mimetype.dbg
(607d0000 - 607e3000) ucvlatin.dbg
(60970000 - 6098e000) gkwidget.dbg
(77d80000 - 77db2000) dll\comdlg32.dbg
(76ab0000 - 76ab5000) dll\imm32.dbg
(60930000 - 6094c000) gkgfxwin.dbg
(60990000 - 6099c000) img3250.dbg
(60630000 - 6066f000) rdf.dbg
(60620000 - 60629000) profile.dbg
(60500000 - 60507000) nkabout.dbg
(60950000 - 6095b000) gkplugin.dbg
(77a90000 - 77a9b000) dll\version.dbg
(779c0000 - 779c8000) dll\lz32.dbg
(605c0000 - 605cb000) nslocale.dbg
(60300000 - 60307000) history.dbg
(60390000 - 603aa000) mork.dbg
(60840000 - 60846000) urildr.dbg
(600f0000 - 600fa000) cookie.dbg
(603f0000 - 60415000) msgbase.dbg
(60aa0000 - 60abc000) msgbsutl.dbg
(600d0000 - 600da000) chrome.dbg
(60180000 - 602b0000) gkhtml.dbg
(60720000 - 60728000) ucharuti.dbg
(602b0000 - 602e5000) gkparser.dbg
(60090000 - 6009f000) caps.dbg
(60860000 - 6086e000) wallet.dbg
(605f0000 - 605fa000) oji.dbg
(60a70000 - 60a81000) jsj3250.dbg
(602f0000 - 602fe000) gkview.dbg
(605a0000 - 605a6000) nsgif.dbg

State Dump for Thread Id 0xca

eax=63d315d0 ebx=00588154 ecx=00000040 edx=00000040 esi=00638290 edi=63d315d0
eip=609c4178 esp=0012f830 ebp=0012f840 iopl=0         nv up ei pl nz na pe nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000202


function: JS_ArenaAllocate
        609c415c 8bfe             mov     edi,esi
        609c415e 894608           mov     [esi+0x8],eax
ds:02056c96=????????
        609c4161 8b4318           mov     eax,[ebx+0x18]
ds:01fa6b5a=????????
        609c4164 8d4c3010         lea     ecx,[eax+esi+0x10]
ds:02056c97=????????
        609c4168 f7d0             not     eax
        609c416a 23c8             and     ecx,eax
        609c416c 894e0c           mov     [esi+0xc],ecx
ds:02056c96=????????
        609c416f 894e04           mov     [esi+0x4],ecx
ds:02056c96=????????
        609c4172 8b4d0c           mov     ecx,[ebp+0xc]
ss:01b4e246=????????
        609c4175 897b10           mov     [ebx+0x10],edi
ds:01fa6b5a=????????
FAULT ->609c4178 8b470c           mov     eax,[edi+0xc]
ds:6574ffd6=????????
        609c417b eb80             jmp     JS_ArenaAllocate+0x1a (609c40fd)
        609c417d 8b45fc           mov     eax,[ebp-0x4]
ss:01b4e246=????????
        609c4180 8b30             mov     esi,[eax]
ds:63d315d0=????????
        609c4182 ff36             push    dword ptr [esi]
ds:00638290=63d315d0
        609c4184 56               push    esi
        609c4185 50               push    eax
        609c4186 e8f2580100       call    js_Invoke+0x580c (609d9a7d)
        609c418b 83c40c           add     esp,0xc
        609c418e 85c0             test    eax,eax
        609c4190 74eb             jz      JS_ArenaAllocate+0x9a (609c417d)
        609c4192 832600           and     dword ptr [esi],0x0
ds:00638290=63d315d0

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0012f840 609d05aa 00588154 00000040 00588100 0012fad4 js3250!JS_ArenaAllocate
0012f864 609d04e6 00588100 0012fad4 00588100 0012fad4
js3250!js_FinishCodeGenerator
0012f880 609cdd7d 00588100 0012fad4 0000001a 00588100
js3250!js_FinishCodeGenerator
0012f980 609cf683 00588100 00000001 00dcf7a8 00588100
js3250!js_FinishCodeGenerator
0012fa80 609cdcee 00588100 00000000 00dcf778 0012fb98
js3250!js_FinishCodeGenerator
0012fa94 609cdded 00588100 0012fad4 00dcf778 006389e0
js3250!js_FinishCodeGenerator
0012fb98 609e2558 00588100 00dcf778 006389e0 00000000
js3250!js_FinishCodeGenerator
0012fc08 609c33f4 00dcf748 00d7d4b0 00d90f78 0012fc2c js3250!js_Parse
0012fca0 609c33ab 00588100 00d7d4b0 00d90f78 00d90d40
js3250!JS_CompileUCScriptForPrincipals
0012fcc4 60a1937e 00588100 00d7d4b0 00551c54 00df2c88
js3250!JS_CompileUCScriptForPrincipals
0012fd00 60658889 00000000 00df2c88 0000b758 00d7d4b0
jsdom!NS_NewScriptGlobalObject
0012fd54 606497d8 00df2c88 0000b758 00587830 60a58b40
rdf!NS_NewScriptXULDocument
0012fd7c 604e27e2 00000000 0065b150 00000000 0000b758
rdf!nsQueryInterface::operator=
0012fda4 6058225e 0000b758 0065bfa0 00000000 00000000 necko!NSGetModule
0012fdcc 609634bf 0065bfa4 0065ba90 00000000 00000000
nkres!nsGetServiceByProgID::operator=
0012fde8 60531f50 0065b6f0 0065ba90 00000000 00000000
gkweb!nsQueryInterface::operator=
0012fe10 604e217e 0065ba94 0065b3c0 00000000 00000000
nkfile!nsGetServiceByProgID::operator=
0012fe28 604e1dd0 0065b970 0065b990 60b7191e 0065b990 necko!NSGetModule  (FPO:
[1,0,0])
0012fe34 60b7191e 0065b990 0045bc20 0065b990 60b7185c necko!NSGetModule  (FPO:
[1,0,1])
0012fe44 60b7185c 0065b990 0012feac 0012feb4 00000000 plds3!PL_HandleEvent
(FPO: [1,0,2])
0012fe5c 60b71b48 0045bc20 77e71268 00a6014c 0000c0dc
plds3!PL_ProcessPendingEvents  (FPO: [EBP 0x0012feac] [1,0,4])
0012fe64 77e71268 00a6014c 0000c0dc 00000000 0045bc20
plds3!PL_IsQueueOnCurrentThread  (FPO: [4,0,0])
0012fec8 60011ee7 00000001 004018b5 0045b5c0 004031b8 user32!TranslateMessageEx
0012fed0 004018b5 0045b5c0 004031b8 80000000 00000000
appshell!nsQueryReferent::nsQueryReferent [omap]  (FPO: [1,0,0])
0012ff14 00401554 00000003 00410a70 f9a70030 7ffdf000
mozilla!nsGetInterface::operator=
0012ff4c 004026bd 00000003 00410a70 004101a0 00405000
mozilla!nsGetInterface::operator=
0012ffc0 77f1ba3c f9a70030 0012fbbc 7ffdf000 c0000005
mozilla!nsGetInterface::operator=
0012fff0 00000000 004025da 00000000 00000000 77fa5ab0
kernel32!GetProcessPriorityBoost
00000000 00000000 00000000 00000000 00000000 00000000 mozilla!<nosymbols>

*----> Raw Stack Dump <----*
0012f830  d0 82 63 00 90 82 63 00 - d4 fa 12 00 14 e7 9f 60  ..c...c........`
0012f840  64 f8 12 00 aa 05 9d 60 - 54 81 58 00 40 00 00 00  d......`T.X.@...
0012f850  00 81 58 00 d4 fa 12 00 - a8 f7 dc 00 00 00 00 00  ..X.............
0012f860  04 00 00 00 80 f8 12 00 - e6 04 9d 60 00 81 58 00  ...........`..X.
0012f870  d4 fa 12 00 00 81 58 00 - d4 fa 12 00 a8 f7 dc 00  ......X.........
0012f880  80 f9 12 00 7d dd 9c 60 - 00 81 58 00 d4 fa 12 00  ....}..`..X.....
0012f890  1a 00 00 00 00 81 58 00 - d4 fa 12 00 a8 f7 dc 00  ......X.........
0012f8a0  5c fb 12 00 78 0f d9 00 - e8 f8 12 00 00 00 00 00  \...x...........
0012f8b0  1d 4d 9e 60 00 81 58 00 - 78 0f d9 00 5c fb 12 00  .M.`..X.x...\...
0012f8c0  5c fb 12 00 78 0f d9 00 - 08 f9 12 00 78 07 dd 00  \...x.......x...
0012f8d0  01 00 00 00 48 00 dd 00 - 18 00 dd 00 00 00 00 00  ....H...........
0012f8e0  5c fb 12 00 78 0f d9 00 - 28 f9 12 00 78 07 dd 00  \...x...(...x...
0012f8f0  00 81 58 00 00 00 00 00 - 2c f9 12 00 7e 59 9e 60  ..X.....,...~Y.`
0012f900  00 81 58 00 01 00 00 00 - 78 00 dd 00 00 00 00 00  ..X.....x.......
0012f910  a8 00 dd 00 78 0f d9 00 - 14 00 00 00 5c fb 12 00  ....x.......\...
0012f920  65 be 9e 60 00 81 58 00 - 00 00 00 00 4f 4c f6 77  e..`..X.....OL.w
0012f930  48 05 35 00 00 00 00 00 - 20 04 00 00 70 81 58 00  H.5..... ...p.X.
0012f940  d0 04 dd 00 00 00 00 00 - 78 07 dd 00 88 f9 12 00  ........x.......
0012f950  78 0f d9 00 74 fa 12 00 - 5a bb 9e 60 00 00 00 00  x...t...Z..`....
0012f960  94 f9 12 00 7e 59 9e 60 - 00 81 58 00 01 00 00 00  ....~Y.`..X.....

State Dump for Thread Id 0xc2

eax=00000101 ebx=00000000 ecx=00db0101 edx=00000000 esi=00000088 edi=00000000
eip=77f6825b esp=0136fea4 ebp=0136fec8 iopl=0         nv up ei pl zr na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000246


function: NtWaitForSingleObject
        77f68250 b8c5000000       mov     eax,0xc5
        77f68255 8d542404         lea     edx,[esp+0x4]
ss:02d8e8ab=????????
        77f68259 cd2e             int     2e
        77f6825b c20c00           ret     0xc
        77f6825e 8bc0             mov     eax,eax

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0136fec8 77f04f97 00000088 ffffffff 00000000 60b140fc
ntdll!NtWaitForSingleObject
ffffffff 00000000 00000000 00000000 00000000 00000000
kernel32!WaitForSingleObject

State Dump for Thread Id 0xcd

eax=77e15f2a ebx=00000000 ecx=00000000 edx=00000000 esi=0014b8bc edi=001500e0
eip=77f67f27 esp=0146fe04 ebp=0146ff90 iopl=0         nv up ei pl nz na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000206


function: ZwReplyWaitReceivePort
        77f67f1c b890000000       mov     eax,0x90
        77f67f21 8d542404         lea     edx,[esp+0x4]
ss:02e8e80b=????????
        77f67f25 cd2e             int     2e
        77f67f27 c21000           ret     0x10
        77f67f2a 8bc0             mov     eax,eax

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0146ff90 77e15df4 77e15e7a 001500e0 0146ffec 0014ef78
ntdll!ZwReplyWaitReceivePort
00003a98 00000000 00000000 00000000 00000000 00000000
rpcrt4!I_RpcAsyncSendReceive

Comment 1

[(not reading, please use [e-mail] instead)]

here's a cleaned up version of the stack trace:

!JS_ArenaAllocate
!js_FinishCodeGenerator
!js_FinishCodeGenerator
!js_FinishCodeGenerator
!js_FinishCodeGenerator
!js_FinishCodeGenerator
!js_FinishCodeGenerator
!js_Parse
!JS_CompileUCScriptForPrincipals
!JS_CompileUCScriptForPrincipals
!NS_NewScriptGlobalObject
!NS_NewScriptXULDocument
!nsQueryInterface::operator=
!NSGetModule
!nsGetServiceByProgID::operator=
!nsQueryInterface::operator=
!nsGetServiceByProgID::operator=
!NSGetModule
!NSGetModule
!PL_HandleEvent
!PL_ProcessPendingEvents
!PL_IsQueueOnCurrentThread
!TranslateMessageEx
appshell!nsQueryReferent::nsQueryReferent
mozilla!nsGetInterface::operator=
mozilla!nsGetInterface::operator=
mozilla!nsGetInterface::operator=
kernel32!GetProcessPriorityBoost
mozilla!<nosymbols>

Comment 2

[(not reading, please use [e-mail] instead)]

cc brendan and mccabe, since this stack dies in js.

bug #20752 smells like this too.

Comment 3

[Brendan Eich [:brendan]]

*** This bug has been marked as a duplicate of 19165 ***

Comment 4

[cpratt]

Verifying as duplicate. jarto, follow the instructions in the other bug on how
to replace the msvcrt.dll file.

Comment 5

[(not reading, please use [e-mail] instead)]

I think jarto was using today's build.

isn't 19165 fixed?  if so, something is up.

Comment 6

[Brendan Eich [:brendan]]

19165 describes a bug either in MSVCRTxx.DLL, or in JS, or in both, which
bites only release builds, and which goes away with the new MSVCRT DLL.  You
have to update your windows system with the new DLL.  Ssu and leaf will make
sure users who run the installer get the latest MS DLLs, so the only problem is
users of nightly builds who don't get such an installer, or don't run it.

/be

Comment 7

[(not reading, please use [e-mail] instead)]

I just determined that a similar crash on startup (#20752) is fixed by running
the official installer which replaces that system library.

so I'm chirping in to second that it is a duplicate.

Comment 8

[Jarto Tarpio]

Installing mozilla from mozilla-win32-installer.exe solved the problem.

Comment 9

[Pulsebot]

Pushed by ffxbld-merge:
https://hg.mozilla.org/releases/mozilla-beta/rev/64f33fe23284
[fenix] For https://github.com/mozilla-mobile/fenix/pull/21392 - Update new strings descriptions.