218123 - IMAP mail message body not displaying when clicking mail header

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Leslie Willmers]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5a) Gecko/20030728 Mozilla Firebird/0.6.1
Build Identifier: Mozilla Thunderbird 0.2 (20030829)

IMAP mail message body not displaying when clicking mail header. Seems to occur
more frequently with mail having certain type of email attachments, although the
problem is not exclusve to emails with attachments. Thunderbird does display
certain attachments on my system. Same even if "Display attachment as inline" is
toggled.

The mail being accessed is stored on server in a user created folder (other than
Inbox). 

Netscape 7 Mail has exactly the same problem with the same messages. Outlook
Express displays the message as does Eudora. Mail server being used: Mailtraq
free edition 2.3xxx.

Reproducible: Didn't try

Steps to Reproduce:
1.
2.
3.



Expected Results:  
Displayed the body of the message & file attachment.

Comment 1

[Volker]

Please see my bug 230055. This seems to be the same. You'll find the solution in
my bug report.

Comment 2

[Yu Shen]

This is a big headache for me. I'm torned whether to go back Outlook Experess,
as it at least show all message reliably. It happened to me very often now. I
guess that it relates to the volume of message stored on the IMAP server. I have
about 120MB. Another possibility, it could be related to the speed of the
network, it seems happens more oftne, when I  was traveling in China the speed
connecting to my IMAP server in US could be slow. The ping response time is the
order of 500ms or more.

Comment 3

[mozilla]

I'm seeing this problem on 0.6.

My symptoms when connected to an IMAP server and there's a large attachment 
(~1+ MB): Only the header is downloaded.  The body is never shown even if I 
open the message in a new window.  Thunderbird isn't trying to download large 
message either.  If I watch the network monitors there's no activity.  I even 
tried to mark the folder to be downloaded when I go offline, then I went off 
line.  All the other messages in the folder were dl'ed except the one with the 
large attachment.

Quite frustrating when a buddy sends you a large image and you can't even read 
the body of the message let alone look at the image.

Comment 4

[6e77a 70 6e 6e7a]

This might be related to https://bugzilla.mozilla.org/show_bug.cgi?id=271108 .

Comment 5

[Felix Schwarz]

I'm seeing this bug too on Linux (Fedora Core 6) i386 and x86_64, therefore changing OS to "all". Furthermore this problem appears with 1.0.x and 1.5.x. 

I am quite shure that it is not bug 230055 (changing the connection limit does not help, and afaik my dovecot server does not limit the number of connections by ip).  I can see the relation to bug 271108.

The problem is not 100% reproducible but there are some things that will cause the bug more often:
1. Use a slow connection. I never experienced the problem with broadband connections > 512kb/s. Limit the connection to 8 kB/s (ISDN).
2. The folder should be marked for offline reading.
3. Get some mails with big attachements (> 3 MB).
4. When fetching the mails, the bug appears more often, if there are > 20 mails to fetch.
5. After the headers are transmitted (and the mails show up in the message listing) and click on some mails. The first ones will be shown in the message preview as their body is alread downloaded. Click on other ones (e.g. the big one) which are not downloaded. Do not wait for the body to be shown but click on others.

The body will never be shown, only moving the message in another folder will help.

Comment 6

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Reporter, does the problem still occur in the latest Thunderbird version, as of now 2.0.0.9?

http://www.mozilla.com/en-US/thunderbird/

(Thunderbird 1.5.0.x has reached end-of-life, as are prior versions 1.0.x and 0.x.)

-- adding myself to cc list

Comment 7

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

Almost two weeks with no new information / comments, with Thunderbird 1.5.0.x having been end-of-life, bug has been resolved incomplete. Please reopen if anyone strongly feels otherwise, providing more information at the same time.

At the time of writing, the latest supported Thunderbird version is 2.0.0.12 and can be downloaded at http://www.getthunderbird.com/