Closed Bug 242002 Opened 21 years ago Closed 21 years ago

M17rc1 crash importing Outlook address book [@ nsOutlookMail::CreateList]

Categories

(SeaMonkey :: MailNews: Address Book & Contacts, defect)

Product:
SeaMonkey
Component:
MailNews: Address Book & Contacts
Version:
Other Branch
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 229401

People

(Reporter: jay, Assigned: sspitzer)

Details

(Keywords: crash, topcrash)

Crash Data

Many users have been crashing with Mozilla 1.7 beta and rc1 trying to import their Outlook address books into Mozilla Mail. User comments mention all different versions of Outlook on various Windows versions. Here is the latest from Talkback for rc1: 15 nsOutlookMail::CreateList 14 Source File : d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line : 1081 ==================================================================================================== Count Offset Real Signature [ 3 nsOutlookMail::CreateList ed019b18 - nsOutlookMail::CreateList ] [ 1 nsOutlookMail::CreateList b8aa5245 - nsOutlookMail::CreateList ] [ 1 nsOutlookMail::CreateList 4d4ca972 - nsOutlookMail::CreateList ] Crash date range: 22-APR-04 to 26-APR-04 Min/Max Seconds since last crash: 142 - 21136 Min/Max Runtime: 753 - 21136 Count Platform List 5 [Windows NT 5.0 build 2195] Count Build Id List 5 2004042109 No of Unique Users 4 Stack trace(Frame) nsOutlookMail::CreateList [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1081] nsOutlookMail::ImportAddresses [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1012] ImportOutlookAddressImpl::ImportAddressBook [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookImport.cpp line 627] ImportAddressThread [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportAddressBooks.cpp line 927] _PR_NativeRunThread() _PR_MD_CREATE_THREAD() MSVCRT.DLL + 0x85bc (0x780085bc) KERNEL32.DLL + 0x438b (0x7c57438b) (30972) Comments: I was trying to import my contact list from Outlook when the program crashed. (27728) Comments: importing address book from outlook and got access violation outlook was open at the time. (27487) Comments: attempting to import mail from outlook 2002 using wizard built-in to mozilla. this feature has never worked using 1.6 and 1.7 ==================================================================================================== Count Offset Real Signature [ 3 nsOutlookMail::CreateList 62b100f6 - nsOutlookMail::CreateList ] Crash date range: 25-APR-04 to 26-APR-04 Min/Max Seconds since last crash: 75 - 179 Min/Max Runtime: 138 - 213 Count Platform List 2 [Windows 98 4.10 build 67766446] 1 [Windows NT 5.0 build 2195] Count Build Id List 3 2004042109 No of Unique Users 2 Stack trace(Frame) nsOutlookMail::CreateList [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1081] nsOutlookMail::ImportAddresses [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1012] ImportOutlookAddressImpl::ImportAddressBook [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookImport.cpp line 627] ImportAddressThread [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportAddressBooks.cpp line 927] ==================================================================================================== Count Offset Real Signature [ 2 nsOutlookMail::CreateList 078f15ce - nsOutlookMail::CreateList ] Crash date range: 24-APR-04 to 26-APR-04 Min/Max Seconds since last crash: 73 - 49752 Min/Max Runtime: 1179 - 49752 Count Platform List 2 [Windows NT 5.1 build 2600] Count Build Id List 2 2004042109 No of Unique Users 2 Stack trace(Frame) nsOutlookMail::CreateList [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1081] nsOutlookMail::ImportAddresses [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1012] ImportOutlookAddressImpl::ImportAddressBook [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookImport.cpp line 627] ImportAddressThread [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportAddressBooks.cpp line 927] _PR_NativeRunThread() _PR_MD_CREATE_THREAD() msvcrt.dll + 0x27fb8 (0x77c37fb8) kernel32.dll + 0x1d33b (0x77e7d33b) (30749) Comments: trying to import my Outlook Address book into mozilla mail (29514) Comments: importing outlook address book ==================================================================================================== Count Offset Real Signature [ 1 nsOutlookMail::CreateList 7f1e1140 - nsOutlookMail::CreateList ] [ 1 nsOutlookMail::CreateList 1240d3bd - nsOutlookMail::CreateList ] Crash date range: 25-APR-04 to 27-APR-04 Min/Max Seconds since last crash: 54 - 111 Min/Max Runtime: 54 - 290 Count Platform List 2 [Windows NT 5.0 build 2195] Count Build Id List 2 2004042109 No of Unique Users 2 Stack trace(Frame) nsOutlookMail::CreateList [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1081] nsOutlookMail::ImportAddresses [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1012] ImportOutlookAddressImpl::ImportAddressBook [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookImport.cpp line 627] ImportAddressThread [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportAddressBooks.cpp line 927] _PR_NativeRunThread() _PR_MD_CREATE_THREAD() MSVCRT.DLL + 0x60ce (0x780060ce) KERNEL32.DLL + 0x16523 (0x77e96523) (31478) Comments: IMPORTING ADDRESS BOOK FROM OUTLOOK ==================================================================================================== Count Offset Real Signature [ 1 nsOutlookMail::CreateList 75ebfa6e - nsOutlookMail::CreateList ] Crash date range: 27-APR-04 to 27-APR-04 Min/Max Seconds since last crash: 27 - 27 Min/Max Runtime: 471 - 471 Count Platform List 1 [Windows NT 5.1 build 2600] Count Build Id List 1 2004042109 No of Unique Users 1 Stack trace(Frame) nsOutlookMail::CreateList [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1081] nsOutlookMail::ImportAddresses [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1012] ImportOutlookAddressImpl::ImportAddressBook [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookImport.cpp line 627] ImportAddressThread [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportAddressBooks.cpp line 927] _PR_NativeRunThread() _PR_MD_CREATE_THREAD() msvcrt.dll + 0x27fb8 (0x77c07fb8) kernel32.dll + 0x1d33b (0x77e5d33b) ==================================================================================================== Count Offset Real Signature [ 1 nsOutlookMail::CreateList 4c9b812e - nsOutlookMail::CreateList ] Crash date range: 27-APR-04 to 27-APR-04 Min/Max Seconds since last crash: 1703 - 1703 Min/Max Runtime: 1703 - 1703 Count Platform List 1 [Windows NT 4.0 build 1381] Count Build Id List 1 2004042109 No of Unique Users 1 Stack trace(Frame) nsOutlookMail::CreateList [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1081] nsOutlookMail::ImportAddresses [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookMail.cpp line 1012] ImportOutlookAddressImpl::ImportAddressBook [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/outlook/src/nsOutlookImport.cpp line 627] ImportAddressThread [d:/BUILDS/tinderbox/Mozilla1.7/WINNT_5.0_Clobber/mozilla/mailnews/import/src/nsImportAddressBooks.cpp line 927] _PR_NativeRunThread() _PR_MD_CREATE_THREAD() MSVCRT.dll + 0x60ce (0x780060ce) KERNEL32.dll + 0x4ef0 (0x77f04ef0) (32137) Comments: importing (converting) address book from Outlook I personally don't use Outlook, but my Outlook Express addresses were imported successfully with no crash using Mozilla 1.7 rc1 on WinXP.
maybe the same as bug 229401 ?
Thanks Bernard. Marking dup. *** This bug has been marked as a duplicate of 229401 ***
Status: NEW → RESOLVED
Closed: 21 years ago
Resolution: --- → DUPLICATE
Product: Browser → Seamonkey
Crash Signature: [@ nsOutlookMail::CreateList]
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