243535 - Images don't display when viewed as Original HTML

Status: RESOLVED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[Michael Stewart]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.6) Gecko/20040113
Build Identifier: Thunderbird version 0.6 (20040502)

When viewing email in Original HTML format, no images are displayed.  There are
graphics place holders displayed in their place.  I have toggled every
preference refering to HTML including the junk mail controls.  This was present
in v0.5 also.

Reproducible: Always
Steps to Reproduce:
1. View>Message Body As>Original HTML
2.
3.

Actual Results:  
Graphics place holders appear instead of the graphic.

Expected Results:  
Graphic should display in their proper place in the HTML formatted email.

Comment 1

[parish]

Tools->Options->Advanced and uncheck "Block loading of remote images in mail
messages".

I should add that in recent builds (about the last week or so) the logic of this
option has been inverted, i.e. UNchecking it blocks, checking doesn't. Is this
by design? If so, then the wording of the checkbox label needs changing.

Comment 2

[David A. Cobb]

Is this related to Bug#243852?  It seems to fit.
I am seeing the same in WindowsXP + version 0.6+ (20040523)
Fixed in 20040525; but still has unpleasant artifacts.

Comment 3

[Misty]

I've seen this problem on Win XP Prof, so it must not be just a Mac thing.

Comment 4

[David A. Cobb]

version 0.7+ (20040625) on Windows XP
_Seems_ to be working in this version.

Comment 5

[Misty]

I haven't gotten any opportunities to test this on .7.3 yet, but I've noticed 
with .5, sometimes this problem is resolved by toggling on the view>display 
attachments inline option.  In our company, we've been unchecking that option 
because some of our employees receive large image attachments that don't load 
properly when they're trying to load inline.  But unchecking this option 
sometimes seems to make the html images not show up in emails.

Comment 6

[Misty]

I did just find an html email with images in it that I could test on version 
0.7.3 (20040803) & toggling on & off the display attachments inline option 
made the pictures appear & disappear.  So that problem still exists.  There 
may be other image problems that changing the display attachments inline 
option does not resolve.  If there's an opportunity for me to test this, I'll 
add some more comments.

Comment 7

[Mike Cowperthwaite]

This bug was originally reported on Mac; looks like one other reporter has seen 
this on Windows...?

I'm curious if the new-to-0.8 feature of automatically blocking images per-
message, with whitelisting on the address book, has essentially made this 
problem go away...?  I never saw the symptom, myself.

Comment 8

[Mike Cowperthwaite]

No response from reporter(s), -> WFM.

Feel free to reopen if there is still a problem (in which case, providing a 
sample message would be useful).

Comment 9

[Misty]

Attachment: Print-screen of an email this is still happening on

I'm adding a print screen of an email that one of our employees is receiving
(using version 1.0.2 (20050317)), which is still having this problem.  Please
re-open this bug.

Comment 10

[Misty]

Attachment: This is the .eml file for the print screen in the other attachment

I hope this helps.

Comment 11

[Mike Cowperthwaite]

Was that snapshot taken after the program had a chance to complete loading?  I 
ask because the status bar at the bottom of the window looks like it's "in 
progress."

I am seeing some but not all images loaded.  However, if I copy the image URL 
from the source, and remove the "= \n" text used to encode the long line as 
quoted-printable, I'm getting a 404 error from the server, on these two from the 
top of the message:
 <http://www.americawest.com/images/email/lastminute_header.jpg>
 <http://www.americawest.com/images/email/trans_gif.gif>
The ad-column image on the right is loading for me.

Comment 12

[Misty]

The user experiencing this problem told me that it acts like it's trying to 
load but never fully loads.  He also has the same problem on emails from 
United Way (& possibly a few other emails, but I'm not sure about that).  If I 
remember right, with the United Way emails, we are able to copy the image 
location & get it to open in Internet Explorer...they just don't show up in 
Thunderbird.  We have had other users with this problem of loading images.  
Some of the problems were resolved by going into Tools>Options>Advanced & 
entering info in "manual proxy configuration".  Normally we default to 
use "direct connetion to the internet".  Changing that setting didn't fix the 
problem in this case though.  We are using IMAP, Windows XP Pro, & currently 
have Thunderbird version 1.0.2 (20050317).  This user has been having this 
problem for over a year now.  I hope this information helps.  Let me know if 
you need any additional info.  Thanks.