260855 - Norton Antivirus File System Realtime Protection Destroys Inbox

Status: RESOLVED DUPLICATE of bug 116443

(Thunderbird :: General, defect)

Description

[Lee Adams]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; rv:1.7.3) Gecko/20040913 Firefox/0.10
Build Identifier: Thunderbird version 0.8 (20040913)

When using Thunderbird v0.8 (20040913) in conjunction with Norton Antivirus,
with the latter having FileSystem Realtime Protection enabled, the following can
occur:

(1) Receive email with virus/worm such as NetSky.
(2) Thunderbird updates the relevant email folder on the file system.
(3) Norton Antivirus scans this write and detects the presence of a virus.
(4) Norton Antivirus quarantines the file.
(5) Thunderbird reports an error (sorry didn't copy the text).
(6) When restart Thunderbird the entire Inbox is lost.

I know a lot of people use Norton Antivirus and the error above is catastrophic
(has happened to me twice) so I would imagine it needs looking at a.s.a.p.

If you need any more information please email.  It is obviously a bug that I am
loathe to attempt to reproduce because of the nature of what causes it (viruses,
worms, etc.).

Reproducible: Didn't try
Steps to Reproduce:
1. Oops, already did this above.
2.
3.

Actual Results:  
Lost my whole inbox after restarting Thunderbird, presumably because Norton
Antiviris intecepting the save of the email upset the application.

Expected Results:  
Not lost my inbox!  Presumably it should have reported the failure to write the
email but just carried on working as normal.

I suppose this could be a tricky one to fix as it may involve fundamentally
examining the way in which Thunderbird writes email to the file system, but it
seems a very high priority to me.

Comment 1

[Jo Hermans]

*** This bug has been marked as a duplicate of 116443 ***