Closed Bug 266274 Opened 20 years ago Closed 20 years ago

Problem with v1.0 (worked with 0.8). I can log into HSBC personal banking, but once I try to view my accounts, I'm told that I'm not logged in (blamed on cookies).

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86
Windows 2000
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 263057

People

(Reporter: gymus, Assigned: bugzilla)

References

(
URL
)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6) Gecko/20040206 Firefox/0.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6) Gecko/20040206 Firefox/0.8

I start at: 
https://www.ebank.us.hsbc.com/servlet/com.hsbc.us.ibank.signon.Logon 
and then log in to the banking.  I then get to: 
https://www.ebank.us.hsbc.com/servlet/com.hsbc.us.ibank.account.summary.View 
which shows me acct. summaries.  When I try to get acct. details, I'm told that
I'm not logged in.  HSBC tells me that I'm not allowing cookies, but my cookie
settings are the same for v1.0 as they are for v0.8 (orig. site only,
non-persistent) and the same cookies are visible in the cookie manager.  Firefox
0.8 works fine, but v1.0 does not work.  It also doesn't work if I allow cookies
from other sites.

HSBC business banking does not work with Firefox--not even with Mozilla or
Netscape 7.0 or 7.1--but that's an HSBC problem.


Reproducible: Always
Steps to Reproduce:
1. Go to https://www.ebank.us.hsbc.com/servlet/com.hsbc.us.ibank.signon.Logon
2. Log into HSBC internet banking
3. I see acct. summaries, so I then try to see details of my accts.

Actual Results:  
Error - Not Logged-In
An error occurred when you tried to do a banking transaction before logging-in.
The problem may have been caused by one of the following:
    * You may be logged-in but did not perform any transactions for a while. If
no activity is detected after 10 to 15 minutes you will be logged-off.
    * You may have accessed a bank page without logging-in first. You may have
used a bookmark to access a banking page directly and skipped the log-in process.
    * Your browser option to accept cookies is set to "No." Be sure to set it to
"Yes." 

Expected Results:  
Displayed acct. details.

I stick with the default theme and use Win2K SP4.
I also have this bug, Win XP SP2, FireFox 1.0 rc1.  Suggest to confirm this bug.
Flags: blocking-aviary1.0+
Please do not set the blocking flags if you don't know how. Thanks.
Flags: blocking-aviary1.0+
Sorry about that flag, I was in a hurry and must have tabbed it accidently.

Anyway, a minor update...I have a hunch FireFox has something fishy going on
with its cookie handling in these versions.  I'm still running rc1, and I just
attempted to complete an eBay purchase with paypal.  I found myself in a loop of
login pages.  Even though I'd log in successfully, it would keep bringing me
back to the payment page as though I'd never logged in.  It looks like FireFox
is losing these login cookies and the websites keep considering the logged in
user as logged out.  I volunteer myself to help debug with guidance of a developer.
This is not an accessibility bug. Please read the component descriptions (under
the "Component" link) before filing a bug. Accessibility is for usability by
persons with disabilities. See http://www.mozilla.org/access for more info.
Assignee: aaronleventhal → firefox
Component: Accessibility → General
QA Contact: bugzilla → firefox.general
I also have this same bug.  1.0 RC1 (has been present for all 1.0 series).  

Running on Gentoo.   Willing to provide any other info needed (except my acct
numbers :P )
I also have this problem.  Verified the page works in Mozilla 1.7.3, Firefox
0.91, Konqueror, IE 6 and Netscape 7.2.
Confirmed that it also does not work with 1.0 Preview Release for XP either.
Confirmed in 1.0 RC2 as well.  I hope one of the devs gets around to this, it's
gonna sour my view on the release of 1.0 if some basic website functionality is
broken...
This bug overlaps with Bug# 263057 and Bug# 264466. Some of these should
probably be marked as duplicates.  

The solution of setting browser.chrome.favicons = false fixes the problem with
the HSBC website.
This worked for me. 


(In reply to comment #9)
> This bug overlaps with Bug# 263057 and Bug# 264466. Some of these should
> probably be marked as duplicates.  
> 
> The solution of setting browser.chrome.favicons = false fixes the problem with
> the HSBC website.



*** This bug has been marked as a duplicate of 263057 ***
Status: NEW → RESOLVED
Closed: 20 years ago
Resolution: --- → DUPLICATE
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