271833 - crash trying to import mail from Outlook 2000 to Thunderbird 0.9

Status: RESOLVED EXPIRED

(Thunderbird :: Migration, defect)

Description

[Steve Lazrove]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

Account settings and address book are imported smoothly into Thunderbird.
However, importing mail crashes about 1/4 of the way through; looks like the
same place every time. 

Also, the uninstall (uninstallthunderbird.exe) is incomplete, and leaves the
hidden folder intact under Account Data. 

Finally, the uninstal program doesn't appear on the Windows start list.



Reproducible: Always
Steps to Reproduce:
1.Delete current installation, including search for 'thunderfird' 
2.Clean registry with WinASO
3.Reinstall
4.Attempt to reimport

Actual Results:  
program crashes and Windows gives a Thunder_1.exe not responding message

Expected Results:  
Oh, you know.

Nothing special about my configuration. I use Norton and this crashed with and
without Norton Enabled. 

I'm sorry I can't help with details about the module. But there are no
extensions or themes.

Comment 1

[Scott MacGregor]

did you file a talkback report with the crash?

Try doing a custom install and explicitly choosing the Quality Assurance
(Talkback) component then trigger the crash again and report back here with the
talkback incident id. Thanks!

Comment 2

[Jonathan]

Attachment: emails that cause tb to crash when importing from outlook 2k

attachment is a .pst file when unzipped, containing only the emails that
stopped thunderbird from importing.

Comment 3

[Jonathan]

I have had the same experience. Going back into thunderbird after partially
failed import, I found that it consistently stopped importing at the same place
in my folders. upon further inspection, I found that there were certain emails
it didn't want to import. Each time it arrived at one of them, it crashed.
Removing the offending emails allowed thunderbird to completely import all of my
emails from outlook. 

attached is a pst containing only the offending emails.

Reproduced in T'bird 1.0 and 1.02. 
Using WinXP build 2600.xpsp_sp2_rtm.040803-2158
Outlook 2000 SP3 9.0.0.6627

Incident ID's: TB4521337Y, TB4521335H, TB4521120Y, TB4521039E, TB4520857W,
TB4520651K, TB4520569X, TB4520418X, TB4520239X

Comment 4

[David :Bienvenu]

I tried this with a trunk thunderbird build and didn't crash. Have you tried
this with a recent trunk build? None of the stack traces I looked at looked like
import code...

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.