Closed Bug 278612 Opened 20 years ago Closed 18 years ago

Thunderbird can nuke local folder contents when you move them around

Categories

(Thunderbird :: Mail Window Front End, defect)

Product:
Thunderbird
Component:
Mail Window Front End
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: gerv, Assigned: mscott)

Details

(Keywords: dataloss, Whiteboard: [asaP1])

OK, I have a reproduction scenario for this one, which has just caused the loss of six months worth of spam archives - or would have, if I hadn't wised up since I got hit by bug 278411, and made backups. And yes, it's only spam, but I also moved a load of really important data at the same time. Fortunately, that didn't get nuked; and the difference between the two showed me where the bug is. - Create a folder under Local Folders called "Test" - Put some messages in it - Confirm in your profile folder that the relevant file ("Test") has non-zero size - Rename the folder to "Test1" - (Note that Test.sbd remains in your profile folder; this may be relevant) - Create a new folder called "Test" - Move Test1 into Test - The messages in Test1 are now lost, and the Test1 file has zero size (although Test1.msf has non-zero size) - Delete the folder Test1 - Attempt to delete the folder Test - it won't delete Oh dear :-( Gerv
I just lost a complete folder of mails (with several sub-folders). I move the folder (a sub-folder of 'Local Mail') to 'Inbox' of 'Local Mail'. It worked fine, but after I closed Thunderbird and re-launched it later the folder was nuked. This has happened at least once before (might have been on 0.8, too), but it doesn't happen all the time. Haven't been able to reproduce it yet. Any fixes available? - very annoying bug, lost fairly important data. Andy
Requesting blocking-aviary-1.1. This is a fairly serious dataloss bug - you can lose entire trees of folders. Gerv
Flags: blocking-aviary1.1?
Dup of Bug 65303, which is written in "Known Issues" section of Mozilla's "Release Notes" of almost all Mozilla's releases. See Bug 65303 comment #30. I don't know why Thunderbird's "Release Notes" try to hide this old and popular and annoying bug...
Just encountered the same problem. Lost a whole subtree of my mail folders with 56000 mails in it. I hoped I could replace OutlookExpress but I guess I have to wait for a while :-(
I would like to add that in my experience, the user does not need to move the folders. Thunderbird itself can sometimes move the folders without the user trying to move them, and then data loss ensues. An extremely serious bug for a program meant to keep data. :-(
Whiteboard: [asaP1]
Similar to comment #1, I moved a subfolder of Local Mail (year and a half of archived email) to the Inbox of Local Mail, it was nuked in similar fashion. Thunderbird 1.02. grepping all of the files in the Mail folder reveals no trace of the emails.
Some of my users have up to 3 gigabytes of data in their local folders. So our Thunderbird deployment will be compromised if some of them lose their data. This is a first importance bug; it should be fixed before any enterprise deployment. Thanks to TB dev' team to try fixing it in version 1.1
I don't know if what I experienced is the same problem, but when my folders were detected by Symantec AntiVirus to contain infected files (it turns out some spams that I'd deleted contained infected attachments), Symantec quarantined some of my mail files (not necessarily folders), and when I tried to restore them some of my older mails got lost. Opening these files in a notepad equivalent showed that at least some of the older messages still exist but don't display in TB, altho many are definitely lost.
Hi, I have also been hit by the same bug, loosing all my job related mails. Any way to retrive............ Rohit
I believe Gerv's bug is a dup of a bug I just fixed on the trunk - bug 65303. I'm not convinced the rest of the comments refer to the same bug.
I have been hit by a similar bug. My workflow is somewhat different from those mentioned before. I posted an indepth workflow on the mozilla Thunderbird bugs forums: http://forums.mozillazine.org/viewtopic.php?t=289139
lunyee, can you reproduce this with a recent trunk build, from when after bug 65303 was fixed (after 6/30/2005)?
Hm. Sorry I'm not familiar at all with setting up a trunk build. I was running 1.0.2. Is there a page of some sort that describes how I can get a trunk build up and running? That said, it does bear some semblance to that bug 65303, except with the implications of data loss in my case rather than a crash.
(In reply to comment #14) > ftp://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk > > will give you the latest trunk build. Perfect thanks. I'll see what I can do.
Hrm. I must have been on crack on Friday. Gerv's workflow is identical to mine. I have yet to test this workflow out on the latest trunk yet. I'm a bit busy at the moment.
Flags: blocking1.8b4?
one of my clients was hit by this bug a couple weeks ago while using 1.0.2.
we'd need to get this for b4 if it's gonna make the release train.
Flags: blocking-aviary1.5?
Minusing due to the fact that we actually believe we fixed the issue Gerv originally reported as part of Bug 65303 which is in 1.1/1.8b4.
Flags: blocking1.8b4? → blocking1.8b4-
I can reproduce this bug too! Dangerous to my data. Is this bug also in the Suite, or just Thunderbird?
I can reproduce this bug too! Dangerous to my data. Is this bug also in the Suite, or just Thunderbird? Thunderbird version 1.0.6 (20050716) Win XP home
Looks like it's fixed! I just installed the 2005-08-10 nightly and the bug can no longer be reproduced on that build. Thanks.
I was hit by this bug, too (Thunderbird 1.0.7, 20050923). So it does not seem to be fixed in the 20050810 version. Used extensions (at the time I encoutered the bug): - Enigmail 0.93.0 - Mozilla Calendar 0.8.3+ - Mnenhy 0.7.2 - QuickNote 0.6.0.2
(In reply to comment #23) > I was hit by this bug, too (Thunderbird 1.0.7, 20050923). So it does not seem > to be fixed in the 20050810 version. > It was probably fixed in a nightly build of the upcoming Thunderbird 1.5.
QA Contact: front-end
closing WFM per comment 21. Please reopen if you disagree based on current trunk build
Status: NEW → RESOLVED
Closed: 18 years ago
Resolution: --- → WORKSFORME
Version: unspecified → 1.0
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