279655 - High CPU Utilization (99-100%) at all times after Thunderbird 1.0 installation on W2K SP4 system

Status: RESOLVED EXPIRED

(Thunderbird :: General, defect)

Description

[Bill Quon]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; .NET CLR 1.1.4322)
Build Identifier: Thunderbird version 1.0 (20041206)

Thunderbird 1.0 (and Firefox as reported on Trend Micro site)installation is 
conflicting with Trend Micro PC-cillin 2003 anti-virus software realtime scan 
utility (pccguide.exe).  Each time the W2K SP4 system is booted up, even 
without launching Thunderbird 1.0, creates a high CPU utilization (99-100%) 
situation, that forces me to kill the realtime scan utility - pccguide.exe, 
which leaves my system virus vunerable at all times.

Reproducible: Always

Steps to Reproduce:
1.Booting up the system (problem is consistent)
2.
3.

Actual Results:  
Once the Trend Micro PC-cillin realtime scan utility loads (pccguide.exe); CPU 
utilization immediately jumps to 99-100% rendering the system useless.  Also, 
the pccguide toolbar icon never displays on the toolbar, must be pre-occupied 
with scanning something.

Expected Results:  
The pccguide should have loaded and the icon appearing on the toolbar as 
normal.  CPU utilization at normal levels (0-20%).  This problem began after 
installing Thunderbird 1.0.  I checked on the Trend Micro site, and saw that 
another user reported an identical issue, but with Firefox.

I really want to keep using Thunderbird 1.0 as my email client to access my 
companies email versus using my companies standard of Eudora.

Comment 1

[WADA:World Anti-bad-Duping Agency]

> even without launching Thunderbird 1.0
Why do you think your problem is "Thunderbird bug"?
 - Thunderbird does *NOTHING* on "PC cillin".
   (Mozilla family is usually a victim of him. :-) See Bug 116443 & Bug 213300.)
 - "PC cillin will do something on Thunderbird's files according to your setups.
   eg. Scan profile directry of Thunderbird according to your setups.
 - Further, "PC cillin will do something on mail according to your setups.
   eg. Check inboud mail or outbound mail according to your setup.
Have you checked your setups of your "PC Cillin"?
Have you read setup guide or user's guide or manual of "PC cillin"?
Have you searched google with key word of "PC cillin"?

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.