281069 - New WebEx remote control service does not work with Mozilla

Status: RESOLVED WORKSFORME

(Firefox :: File Handling, defect)

Description

[James "Dexter" Akula]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.5) Gecko/20041107 Firefox/1.0

On Firefox 1.0 you cannot download the software to allow access to your PC, or
connect to remote PCs.  This is probably related to bug 161816.

Reproducible: Always

Steps to Reproduce:
1. Sign up for WebEx's new remote control service.
2. Try to download a client.
3. The client fails.
4. Launch IE and download the client just fine.
5. Go to another computer with Mozilla and try to access that PC.  The session
never begins.

Actual Results:  
Nothing.  Thus the problem.

Expected Results:  
Let me sign up for and remote control a PC.

Comment 1

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 2

[James "Dexter" Akula]

WebEx has released a new version of their client which can be downloaded to PCs
running Firefox, so it now works okay.  Not as seamlessly as in IE, but pretty well.