Closed Bug 312180 Opened 19 years ago Closed 17 years ago

Copies & Folders Account Settings are not saved, or Junk mail filter fails. Exception of NS_ERROR_INVALID_POINTER in nsIMsgIdentity.fccFolder or nsISpamSettings.spamFolderURI is reported to Error Console when the problem occurs.

Categories

(Thunderbird :: Preferences, defect)

Product:
Thunderbird
Component:
Preferences
Platform:
x86
All
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: w.minas, Assigned: mscott)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b5) Gecko/20051006 Firefox/1.4.1 Build Identifier: Thunderbird version 1.5 beta2 and 1.6a1 (20051011) On a clean Win XP installation I have installed the Tunderbird 1.5 beta2. On 3 accounts IMAP and POP I can not save the settings specifying that and where I want to save sent mail, drafts or templates. I can fill the form and confirm with OK, but reopening the tab shows that nothing was saved. Installing the 1.6 Alpha or uninstalling and reinstalling did not solve the issue. Also, Copies & Folders account settings off the different accounts all show the as default the entry of the default account Reproducible: Always Steps to Reproduce: 1.Select any available folder as destination for sent mail 2.Confirm with OK 3.Reopen the Account setting Actual Results: Lost sent mails and drafts, Loss of information is critical Expected Results: behalve as Thunderbird 1.0.7
are there any errors in the js console? (tools | javascript console)
Status: UNCONFIRMED → NEW
Ever confirmed: true
(In reply to comment #1) > are there any errors in the js console? (tools | javascript console) None that I would realize. Other Apps or web sites run OK Java Plug-in 1.5.0_04 Using JRE version 1.5.0_04 Java HotSpot(TM) Client VM
Version: unspecified → 1.5
Sorry, but I can't tell from your response if you tried looking at the javascript console or not...Tools | javascript console brings up a window that would show if there were any javascript errors when closing the account settings dialog.
Got it! This I found after clickin on the Copies & Folders Error: uncaught exception: [Exception... "Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIMsgIdentity.fccFolder]" nsresult: "0x80004003 (NS_ERROR_INVALID_POINTER)" location: "JS frame :: chrome://messenger/content/AccountManager.js :: getAccountValue :: line 913" data: no]
Seeing this on Linux, too. Exactly the same error message. TB 1.5rc
OS: Windows XP → All
I eventually solved this problem with a new system installation. It seem that it was a porblem with the operating systems java installation.
Closing as WFM for now, reopen if it reoccurs.
Status: NEW → RESOLVED
Closed: 19 years ago
Resolution: --- → WORKSFORME
Why is it WFM? Because comment #6? Java has absolutely nothing to do with JavaScript which may be part of the problem here. It's definitely still a problem.
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
Wolfgang Minas, phenomenon described in Bug 213300?
Wolfgang Minas, see also Bug 303271.
(In reply to comment #4) > Got it! > This I found after clickin on the Copies & Folders > > Error: uncaught exception: [Exception... "Component returned failure code: > 0x80004003 (NS_ERROR_INVALID_POINTER) [nsIMsgIdentity.fccFolder]" nsresult: > "0x80004003 (NS_ERROR_INVALID_POINTER)" location: "JS frame :: > chrome://messenger/content/AccountManager.js :: getAccountValue :: line 913" > data: no] We see same error on Thunderbird 1.5.0.1 on Linux(Fedora Core 3/GNOME 2.6). And we get similar error for junk message filter action: Error: [Exception... "Component returned failure code: 0x80004003 (NS_ERROR_INVALID_POINTER) [nsISpamSettings.spamFolderURI]" nsresult: "0x80004003 (NS_ERROR_INVALID_POINTER)" location: "JS frame :: chrome://messenger/content/mailCommands.js :: saveJunkMsgForAction :: line 512" data: no] source file: chrome://messenger/content/mailCommands.js line: 512
(In reply to comment #11) > We see same error on Thunderbird 1.5.0.1 > (NS_ERROR_INVALID_POINTER) [nsISpamSettings.spamFolderURI]" nsresult: Iwatani-san, read thru Bug 213300 first, please. Problem like this bug was caused by anti-virus software in many cases. - Anti-virus software(mail scanner) changes "hostname" which is used in internal mail folder path name such as one in mail.identity.id3.fcc_folder. - This causes mismatch between mail.server.serverNN.hostname and mail.identity.idMM.fcc_folder. - Anti-virus software have to add/change realhostname instead of hostname change. Victim in Bug 303271 and Wolfgang Minas's case(this bug) is mail.identity.idMM.fcc_folder, and victim of your case is mail.server.serverNN.spamActionTargetFolder. And please don't post comment of "mee too" or "I still experiencing" to Bug 303271, since Bug 303271 is a bug to resolve "Exception" issue when inconsistency in prefs.js was made by some others, not for prefs.js corruption by some others. Anyway, Wolfgang Minas and Hiroshi Iwatani, check mail.server.serverNN.hostname and mail.server.serverNN.realhostname. See Bug 213300 and bugs pointed in it for detail, and see Bug 213300 Comment #18 for recovery procedure if problem described in Bug 213300.
*** Bug 327108 has been marked as a duplicate of this bug. ***
Changing summary for wase of search.
Summary: Copies & Folders Account Settings are not saved → Copies & Folders Account Settings are not saved, or Junk mail filter fails. Exception of NS_ERROR_INVALID_POINTER in nsIMsgIdentity.fccFolder or nsISpamSettings.spamFolderURI is reported to JavaScript Console when the problem occurs.
Severity: critical → major
Note: mail.server.serverNN.userName and mail.server.serverNN.realuserName also have relation to problem. Check these entries too.
*** Bug 327108 has been marked as a duplicate of this bug. ***
Although I get the same functional defect as Wolfgang Minas - cannot copy to Sent and settings in Tools>Account Settings>Copies and Folders are not retained -, the error message in the JavaScript console is not the same. The error message I get is: GetThread Tree is not defined. Source file: chrome://messenger/content/mail3PaneWindowCommands.js
Wolfgang Rosenauer and Hiroshi Iwatani, IMAP? or POP3? Wolfgang Minas, problem on IMAP only? or POP3 only? Or both IMAP & POP3?
To all comment posters: No need to respond to Comment #17. Jerre Levy and me are now doing problem analysis of Jerre's case(IMAP case) in Bug 327108(re-opened again). And "GetThread Tree is not defined" is different problem. Sorry for spam.
Add me to the list of users who has seen this problem crop up as well. I am running TB Build # 1.5.0.2 (20060416). I have wiped and reinstalled TB, created a new account profile, etc. I have only one (IMAP) account.
Add me to the list of users who has seen this problem crop up as well. I am running TB Build # 1.5.0.2 (20060416). I have wiped and reinstalled TB, created a new account profile, etc. I have only one (IMAP) account.
To all reporters of this bug's problem: It was found that "IMAP or POP3" didn't have relation to this bug and Bug 327108, and problem of Bug 327108 was found to be same exeption as this bug. Bug 327108 is already fixed on trunk, but patch for Bug 327108 wasn't landed on to 1.8.0.2 branch(branch for Tb 1.5.0.2). Can you still reproduce problem with latest trunk nightly?
(In reply to comment #22) > To all reporters of this bug's problem: > > It was found that "IMAP or POP3" didn't have relation to this bug and Bug > 327108, and problem of Bug 327108 was found to be same exeption as this bug. > Bug 327108 is already fixed on trunk, but patch for Bug 327108 wasn't landed on > to 1.8.0.2 branch(branch for Tb 1.5.0.2). > Can you still reproduce problem with latest trunk nightly? > I am running TB 1.5.0.2 200641704, which still has the problem.
(In reply to comment #23) > I am running TB 1.5.0.2 200641704, which still has the problem. No, no. I'm not asking about branch nightly to which the patch is not landed. I'm asking about trunk nightly to which the patch is already landed.
Ok, I'm currently testing the following build: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20060419 Thunderbird/2.0a1 ID:2006042006 The "Copies and Folders" issue is present here as well. I've tested on a newly minted profile, with and without extensions.
Problem fixed in build: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20060422 Thunderbird/2.0a1 ID:2006042204 The settings now stick!
Junk Mail Control does not maintain setting. Currently, using 3 accounts; 1 POP3, 2 IMAPS. Spam control worked first few days then lost settings.
(In reply to comment #27) > Junk Mail Control does not maintain setting. > Currently, using 3 accounts; 1 POP3, 2 IMAPS. Spam control worked first few > days then lost settings. > A work around for this bug is to delete the account and recreate it. This works well with IMAP accounts and does not loss data. Now, Junk Mail Control remembers settings.
Summary: Copies & Folders Account Settings are not saved, or Junk mail filter fails. Exception of NS_ERROR_INVALID_POINTER in nsIMsgIdentity.fccFolder or nsISpamSettings.spamFolderURI is reported to JavaScript Console when the problem occurs. → Copies & Folders Account Settings are not saved, or Junk mail filter fails. Exception of NS_ERROR_INVALID_POINTER in nsIMsgIdentity.fccFolder or nsISpamSettings.spamFolderURI is reported to Error Console when the problem occurs.
Russell, do you still see this problem? Jesse no longer does and the reporter and Rosenauer appear to be gone.
Whiteboard: closeme 10/1/07
Jesse, This problem is not found in version 2.0.0.7.
thanks. so WORKSFORME
Status: REOPENED → RESOLVED
Closed: 19 years ago → 17 years ago
Resolution: --- → WORKSFORME
Whiteboard: closeme 10/1/07
You need to log in before you can comment on or make changes to this bug.