316204 - Thunderbird crashes at startup with two pop accounts and global inbox [@ js_LookupPropertyWithFlags]

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Eric]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de-DE; rv:1.7.6) Gecko/20050223 Firefox/1.0.1
Build Identifier: Firefox/1.0.1

After trying to specify two accounts with two SMTP settings first the second (new) account did show up alongside but I was not able to send through the second SMTP setting. Therefore I changed the sccount settings which made the second account disappear informing me that all mails will be lost (and I should save them - but there were none on that second account). On the left pane only the original account remained and viewing the account options I still had both settings available.
After closing Thunderbird it could not be opened/started again.

Now only the panes open without any text for aprox 2 seconds and then the program closes again and is removed from the Windows startbar only some 3 seconds later.

I cannot access the mails of the original/initial account and I cannot start Thunderbird to change the account settings. How should I proceed?

Reproducible: Didn't try

Steps to Reproduce:
1. create two accounts
2. go to the account setting of the second account and change the global inbox setting to the last option in the list (maybe in an 'advanced' option-window?)
3. close thunderbird 
4. try to start thunderbird. Viola - won't start.

Actual Results:  
program does not start properly but terminates before any text
* Folders
* mails
* title bar text
* menus

are shown. This can unfortunately be repeated x times.

Expected Results:  
I wish it would open up and show my mail.

Is there an easy way to access my mail or to just reinstall and enter my account details?

Comment 1

[Adam Guthrie]

Sounds like Thunderbird is crashing. Could you install with talkback and get a talkback ID? http://kb.mozillazine.org/Talkback

Comment 2

[Eric]

I installed Talkback and configured it (as far as possible and neccessary incl. Turn ON feature) but nothing is captured. I tried repeatedly. Is there a way to catch even the first few stack commands?

Is there a way to delete the account settings (User name, pop info) without deleting the mails of that profile? This way I might be able to start the program and reenter the account settings.

Comment 3

[Eric]

I installed Firefox 1.0.7 and finally got a talkback ID: TB12010659W

Comment 4

[Eric]

I found that by using a keyboard shortcut I can initiate a new email via Thunderbird, and through that I can access my Thunderbird options (and account settings). I even can send a message...
Let me know if you need any additional info, screenshots etc.

have a nice one,
Eric

Comment 5

[Adam Guthrie]

Incident ID: 12010659
Stack Signature	0x57565151 7ffc311f
Product ID	Thunderbird10
Build ID	2005092314
Trigger Time	2005-11-18 14:15:15.0
Platform	Win32
Operating System	Windows NT 5.1 build 2600
Module	
URL visited	
User Comments	See: [Bug 316204] program (Thunderbird) closes at program-startup due to two accounts specified - I cannot access my mails!
Since Last Crash	3 sec
Total Uptime	3 sec
Trigger Reason	Access violation
Source File, Line No.	N/A
Stack Trace 	
0x57565151
js_LookupPropertyWithFlags  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/js/src/jsobj.c, line 2510]
js_LookupProperty  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/js/src/jsobj.c, line 2608]
js_GetProperty  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/js/src/jsobj.c, line 2714]
js_Interpret  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/js/src/jsinterp.c, line 2829]
js_Invoke  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/js/src/jsinterp.c, line 972]
js_InternalInvoke  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/js/src/jsinterp.c, line 1049]
JS_CallFunctionValue  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/js/src/jsapi.c, line 3698]
nsJSContext::CallEventHandler  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/dom/src/base/nsJSEnvironment.cpp, line 1297]
GlobalWindowImpl::RunTimeout  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/dom/src/base/nsGlobalWindow.cpp, line 5491]
GlobalWindowImpl::TimerCallback  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/dom/src/base/nsGlobalWindow.cpp, line 5853]
nsAppShellService::Run  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/xpfe/appshell/src/nsAppShellService.cpp, line 495]
main  [e:/builds/tinderbox/Tb-Aviary1.0.1/WINNT_5.0_Depend/mozilla/mail/app/nsMailApp.cpp, line 58]
kernel32.dll + 0x16d4f (0x7c816d4f)

Comment 6

[Adam Guthrie]

Does it happen when you start Thunderbird in safe mode? http://kb.mozillazine.org/Safe_mode

Comment 7

[Eric]

Happens in both modes: safe and regular.

Regards,
Eric

Comment 8

[Wayne Mery (:wsmwk)]

Eric, do you still see this?  Or, did you find a solution?

there are many open bugs with js_LookupPropertyWithFlags. bug 317283 is one, but I don't think the stack here is the same.

Comment 9

[Wayne Mery (:wsmwk)]

Eric, you can reset your password with https://bugzilla.mozilla.org/index.cgi?GoAheadAndLogIn=1#forgot

eric no longer uses thunderbird. 

>Steps to Reproduce:
>1. create two accounts
>2. go to the account setting of the second account and change the global inbox
>setting to the last option in the list (maybe in an 'advanced' option-window?)

don't know what that option was back then. Today the last option is "inbox for different account" and second last option is "global inbox"

Comment 10

[Wayne Mery (:wsmwk)]

sounds like near the end the crash was intermittent for reporter, comment 4 "I found that by using a keyboard shortcut I can initiate a new email via
Thunderbird".  Not sure what that means. 

closing incomplete due to age of report, last release tested (v1) and lack of testcase, i.e reporter.