316795 - Cannot reply to a message that contain a DXF file attachment... hangs

Status: RESOLVED WORKSFORME

(Thunderbird :: Message Compose Window, defect)

Description

[Paco]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051107 Firefox/1.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051107 Firefox/1.5

Whenever I try to reply to a message that contain a DXF file attachment, Thunderbird AND Mozilla CRASH; not responding, CPU usage goes to 75% to 100% steadly on two machine with XP Home SP2.

Reproducible: Always

Steps to Reproduce:
1.Receive a message with a DXF attachment
2 [review].reply to this message
3.Faillure, CRASH...  got to End to process and restart the program...

Actual Results:  
Just CRASH; no more than that...  the message keep there and readable (after restart of mail; TB or Mozilla) but never can be replyed...  but do can be forward!?!?!??!

Expected Results:  
Any other replyed message can be replyed...  so why not a one with a DXF attachment?!

Just test the Mozilla suite (Mozilla 1.8b2 - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8b2) Gecko/20050702) as suggest and it failled as Thunderbird (version 1.5 (20051025))...

I hope I've included all relevant infos...  let me know and I'll be more than happy to help further about this issue...

Thanks!

Comment 1

[timeless]

if you have to select end task, then the application did not crash. can you save the message to disk and attach it here?

Comment 2

[Paco]

Attachment: test "DXF mail" for replying to a DXF attached

This is a message that I've sent to myself for testing the "replying to message with DXF file attached" bug...

Comment 3

[Paco]

(In reply to comment #1)
> if you have to select end task, then the application did not crash. can you
> save the message to disk and attach it here?
> 

Sorry for "mis-writing" (CRASH) what I had in mind, mainly french...

Hummm...  this is a customer's e-mail with private infos...  I've send a similar e-mail to myself (yahoo@) with a DXF file attached and got the same result...  I believe ebery one could do the same...

Comment 4

[dpukala]

I experienced the same problem when a colleague sent a Autocad dxf file and after trying to reply, Thunderbird 1.5.0.7 (20060909) hung. The dxf file size was ~200K.

Comment 5

[Jeff Albro]

Please note, this bug STILL exists in 2.0.0.4, and I believe is related to Bug 215005.

This is driving me nuts and interfering with my business.  I'm putting a bounty of $50 on a solution to this bug and 215005.

-Jeff

Comment 6

[David :Bienvenu]

this works fine on the trunk. I'll try it with 2.0

Comment 7

[David :Bienvenu]

works fine with 2.0, both for a local message and an imap message. Do you have any extensions or plugins installed?

Comment 8

[Jeff Albro]

I'm using imap with a dovecot server.

No extensions or themes other than the default.  I'm not sure how to check for plugins, didn't see anything obvious in the menus.  I don't remember adding anything.

I can share with you some DXF's that caused this, but I don't want to put them up on a public server.  I'll see if I can duplicate this with a DXF I can share.

Note, on the current message that is giving me problems, Thunderbird shows the attachment inline as text.  I reply, and it hangs with high CPU load.

-Jeff

Comment 9

[Paco]

It's now working fine at my end with TB version 2.0.0.6 (20070728).

Comment 10

[Wayne Mery (:wsmwk)]

Paco, WORKSFORME is the correct closure.

Jeff, if you still have problem please open a new bug.