323264 - browser won't load any site, process remains running after close and cannot be stopped by "end process"

Status: RESOLVED INVALID

(Firefox :: General, defect)

Description

[everette13]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; (R1 1.5); .NET CLR 1.1.4322)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8) Gecko/20051111 Firefox/1.5

new install 1.5 browser won't load any site, process remains running after close and cannot be stopped by "end process" or by installer

Reproducible: Always

Steps to Reproduce:
1. since started, cannot get browser to work even with reinstalls
2.
3.

Actual Results:  
ongoing- cannot get 1.5 to work on laptop, each new install behaves same
recently updated FF on my laptop to 1.5. worked fine for 1-2 days and now..... 
--when started, doesn't connect- just says "looking for ****" at bottom. page is blank 
--can't quit program, even in task manager (end process). tried dozens of times. have to restart. even the installation package can't terminate program 
--in task manager, it is listed under processes at least 2-4 times (none can be stopped). using anywhere from 4K to 19K memory.

to try and fix, i have reinstalled multi times (have to restart prior each time as cannot terminate) and have done the following: 
--cleared the registry of every entry with "mozilla" or "firefox" in it 
--cleaned and defragged the registry 
--searched for and deleted every folder and file with "mozilla" or "firefox" in it 
--done every step on the troubleshooting guide on this site 

i have updated to 1.5 on my other two computers and have had no problem. the only program i installed after 1.5 was fsautostart, and i removed that. each time i reinstall, it does the same thing when i open it. 

i used system restore to go back before i installed 1.5. It restored fine, however now 1.0.7 wont even open- a window will not appear at all (thats new). When i tried to install 1.5 here (to see if it would) it says it cannot close an open instance of firefox. but, there is NO firefox listed in the process list in task manager this time. 

this is a dell inspiron 6000 laptop with XP home SP 2 installed. on my two home built computers 1.5 has worked fine so far_ they run XP pro up to date with updates.


there is a thread in mozilla support under ratman13.  at least one other user reports similar problems.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Your firewall is probably preventing Firefox from starting up and connecting to servers. You need to reconfigure the firewall to allow the new Firefox version full access.
See http://kb.mozillazine.org/Error_loading_any_website.
If this is not enough (information may be outdated), ask for further support here: http://forums.mozillazine.org/viewforum.php?f=38

Comment 2

[everette13]

(In reply to comment #1)
> Your firewall is probably preventing Firefox from starting up and connecting to
> servers. You need to reconfigure the firewall to allow the new Firefox version
> full access.
> See http://kb.mozillazine.org/Error_loading_any_website.
> If this is not enough (information may be outdated), ask for further support
> here: http://forums.mozillazine.org/viewforum.php?f=38
> 

no, this is not the problem.  i mentioned i followed all the suggestions in the troubleshooting guide, one of which is disable the firewall.  also, the firewall would not prevent the program from shutting down or not being able to end the program with "end process" in task manager.  i mentioned all of this in my original post- the failure to connect is the least of the problems right now.

Comment 3

[Ria Klaassen (not reading all bugmail)]

The firewall can prevent the program from making internal connections, necessary to start up. It can lock the process so that it can't be shut down in the taskmanager. This is a common well-known problem with Norton firewalls and that's why I encouraged you to seek help on the mozillazine forums.
If you rename your profile folder Mozilla in Application Data (type %appdata% in your run box to get there), then unzip and run this nightly on your desktop (double-click firefox.exe inside it), what happens?
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-mozilla1.8/firefox-1.5.en-US.win32.zip
 

Comment 4

[Ria Klaassen (not reading all bugmail)]

See also http://www.google.com/search?hl=en&lr=&q=norton+firewall+forum+firefox&btnG=Search

Comment 5

[everette13]

(In reply to comment #3)
OK,
i honestly did every step mentioned in that guide before, including simply turning NIS off completely and it did not work then...... however, now it is.  Guess i must have not done something i thought i did or did it in the wrong order.  didn't mean to sound curt before, was just very frustrated.
thanks.

Comment 6

[Ria Klaassen (not reading all bugmail)]

*** Bug 323615 has been marked as a duplicate of this bug. ***