Closed Bug 330281 Opened 19 years ago Closed 16 years ago

crashed on startup [@ nsMsgIdentity::getFolderPref] [@ ntdll!RtlAllocateHeap+0xef]

Categories

(Thunderbird :: Account Manager, defect)

Product:
Thunderbird
Component:
Account Manager
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: telibert, Unassigned)

Details

(Keywords: crash)

Crash Data

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.1) Gecko/20060111 Firefox/1.5.0.1 There are two account in my Thunderbird. There were mails that came in on which I was prompted but I couldn't find in which of the folders these mails went into. I think I was trying to sift through the mails and trying to group them together when the crash happened. I still could not open the browser. Reproducible: Always
> doesn't open anymore except to display the error reporting dialogue box And what does that dialogue box say? Which version of TB is this bug reported against? Have you installed any extensions? If so, try starting TB in Safe Mode. Did you try uninstalling and then reinstalling the program?
(In reply to comment #1) ------- Comment #1 from mcow@well.com 2006-03-13 09:01 PST ------- > doesn't open anymore except to display the error reporting dialogue box And what does that dialogue box say? - PLEASE SEE ATTACHED SCREEN SHOTS ("thunderbird.exe has encountered a problem and needs to close...". The box appears "status: receiving; sending incident 1 of 1; http://talkback.mozilla.org/spiral-bin/collector.dll" Which version of TB is this bug reported against? 1.5.0.1 Have you installed any extensions? - YES, FOXCLOCKS, CONTACTS SIDEBAR, MOZILLA CALENDAR, I CAN'T REMEMBER THE TWO OF THREE OTHERS. If so, try starting TB in Safe Mode. - I'LL TRY. Did you try uninstalling and then reinstalling the program? - YES, BUT STILL DID NOT WORK. THANKS FOR YOUR REPLY. I'LL GET BACK TO YOU ON THE SAFE MODE.
(In reply to comment #2) > And what does that dialogue box say? - PLEASE SEE ATTACHED SCREEN SHOTS > ("thunderbird.exe has encountered a problem and needs to close...". The box > appears "status: receiving; sending incident 1 of 1; > http://talkback.mozilla.org/spiral-bin/collector.dll" OK: that's "TalkBack". Please do the following: in your TB program directory, find the subdirectory extensions\talkback@mozilla.org\components In that directory is a program, talkback.exe -- run that program, and it will show a list of the talkback information that's been sent back to Mozilla. Select one of those items, right-click and Copy, and paste the result into this bug -- that will help a lot towards fixing the problem.
(In reply to comment #3) > (In reply to comment #2) > > And what does that dialogue box say? - PLEASE SEE ATTACHED SCREEN SHOTS > > ("thunderbird.exe has encountered a problem and needs to close...". The box > > appears "status: receiving; sending incident 1 of 1; > > http://talkback.mozilla.org/spiral-bin/collector.dll" > > OK: that's "TalkBack". Please do the following: in your TB program directory, > find the subdirectory extensions\talkback@mozilla.org\components > In that directory is a program, talkback.exe -- run that program, and it will > show a list of the talkback information that's been sent back to Mozilla. > Select one of those items, right-click and Copy, and paste the result into this > bug -- that will help a lot towards fixing the problem. > TB16330314H - I hope this is what you are looking for. BTW, I couldn't figure how to start TB in safemode. Could you show me how? Thanks again, I've a good number of emails I need to recover from the TB account. I hope we can get it up and running again.
(In reply to comment #4) > TB16330314H - I hope this is what you are looking for. Yes, that's it. > BTW, I couldn't figure > how to start TB in safemode. Could you show me how?
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: crash, talkbackid
Version: unspecified → 1.5
heap corruption Incident ID: 16330314 Stack Signature ntdll.dll + 0x106c3 (0x7c9106c3) fc592f4a Product ID Thunderbird15 Build ID 2005120115 Trigger Time 2006-03-13 17:25:45.0 Platform Win32 Operating System Windows NT 5.1 build 2600 Module ntdll.dll + (000106c3) URL visited User Comments Since Last Crash 8 sec Total Uptime 865402 sec Trigger Reason Access violation Source File, Line No. N/A Stack Trace ntdll.dll + 0x106c3 (0x7c9106c3) [ntdll!RtlAllocateHeap+0xef] msvcrt.dll + 0x1c3c9 (0x77c2c3c9) [msvcrt!_heap_alloc+0xe0] msvcrt.dll + 0x1c3e7 (0x77c2c3e7) [msvcrt!_nh_malloc+0x13] msvcrt.dll + 0x1c42e (0x77c2c42e) [msvcrt!malloc+0x27] JS_malloc [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsapi.c, line 1573] js_AtomizeString [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsatom.c, line 668] js_Atomize [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsatom.c, line 737] JS_InternString [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsapi.c, line 4276] XPCNativeInterface::GetNewOrUsed [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/xpconnect/src/xpcwrappednativeinfo.cpp, line 229] nsJSIID::NewResolve [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/xpconnect/src/xpcjsid.cpp, line 497] XPC_WN_Helper_NewResolve [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/xpconnect/src/xpcwrappednativejsops.cpp, line 1063] js_LookupPropertyWithFlags [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsobj.c, line 2675] js_LookupProperty [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsobj.c, line 2580] js_GetProperty [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsobj.c, line 2865] js_Interpret [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsinterp.c, line 5249] js_Invoke [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsinterp.c, line 1197] js_InternalInvoke [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsinterp.c, line 1274] JS_CallFunctionValue [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/js/src/jsapi.c, line 4158] nsJSContext::CallEventHandler [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/dom/src/base/nsJSEnvironment.cpp, line 1411] nsGlobalWindow::RunTimeout [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/dom/src/base/nsGlobalWindow.cpp, line 6298] nsGlobalWindow::TimerCallback [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/dom/src/base/nsGlobalWindow.cpp, line 6656] nsAppStartup::Run [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/toolkit/components/startup/src/nsAppStartup.cpp, line 151] main [e:/builds/tinderbox/Tb-Mozilla1.8/WINNT_5.0_Depend/mozilla/mail/app/nsMailApp.cpp, line 62] kernel32.dll + 0x16d4f (0x7c816d4f)
Keywords: talkbackid
Summary: mail crashed - doesn't open anymore except to display the error reporting dialogue box → mail crashed - doesn't open anymore except to display the error reporting dialogue box [@ ntdll!RtlAllocateHeap+0xef]
Version: 1.5 → unspecified
Version: unspecified → 1.5
2117h GMT +7 I still can't open TB in safe mode (no extensions).
crash stack is now different. bug 372615 also has nsMsgAccountManager::SetSpecialFolders in the stack, but stack isn't the same. TB32055719 Stack Signature nsMsgIdentity::getFolderPref dd7a7089 Product ID ThunderbirdTrunk Build ID 2007051103 Trigger Time 2007-05-11 19:19:30.0 Platform Win32 Operating System Windows NT 5.1 build 2600 Module thunderbird.exe + (00591055) URL visited User Comments reinstalled thunderbird-3.0a1.en-US.win32.installer then re-ran on commandline thunderbird.exe -safemode; still not success Since Last Crash 3 sec Total Uptime 5 sec Trigger Reason Access violation Source File, Line No. d:\builds\tinderbox\tb-trunk\winnt_5.2_depend\mozilla\mailnews\base\util\nsmsgidentity.cpp, line 293 Stack Trace nsMsgIdentity::getFolderPref [mozilla/mailnews/base/util/nsmsgidentity.cpp, line 293] nsMsgIdentity::GetFccFolder [mozilla/mailnews/base/util/nsmsgidentity.cpp, line 184] nsMsgAccountManager::SetSpecialFolders [mozilla/mailnews/base/src/nsmsgaccountmanager.cpp, line 1386] NS_InvokeByIndex_P [mozilla/xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp, line 102] XPCWrappedNative::CallMethod [mozilla/js/src/xpconnect/src/xpcwrappednative.cpp, line 2245] Telibert, please report back after doing the following ... starting at #4 in http://kb.mozillazine.org/Standard_diagnostic_-_Thunderbird do the first 3 items, up to and including 'delete the "chrome" and "extensions" folders' do you have one profile, with two accounts? and are the accounts imap or are they pop?
Summary: mail crashed - doesn't open anymore except to display the error reporting dialogue box [@ ntdll!RtlAllocateHeap+0xef] → crashed on startup [@ nsMsgIdentity::getFolderPref] [@ ntdll!RtlAllocateHeap+0xef]
>do you have one profile, with two accounts? >are the accounts imap or are they pop? please commennt on the questions above >And also I could not get Talkback back. don't care about talkback for now. please give more detail on the steps you did: * did it crashed after deleting "localstore.rdf" and starting ? * did it crashed after deleting delete the "chrome" and "extensions" folders and starting ?
Assignee: mscott → nobody
This crash doesn't exist on crash-stats, nor in talkback TB2018. Reporter "changed laptops and so far, I've not encountered that problem again." =>WFM
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → WORKSFORME
correction, 3 crashes in last 3 weeks in version 3.0a3 only bp-c8567bc5-0130-4bb0-b8db-f64912081211 is one another example bp-1c78d1ba-d1f7-47f0-a992-c97972081202 Signature [Expand] Source RtlAllocateHeap NtdllpAllocateStringRoutine RtlValidSid RtlCreateUnicodeStringFromAsciiz RegOpenKeyExA shlwapi.dll@0xa46d shdocvw.dll@0x21786 shell32.dll@0x70248 shell32.dll@0x102c10 shell32.dll@0x102fec shell32.dll@0x91437 shell32.dll@0x2c522 shell32.dll@0x3ace7 shell32.dll@0x3219a shell32.dll@0x31eca shell32.dll@0x31d3c shell32.dll@0x31db0 InternalCallWinProc UserCallWinProcCheckWow DispatchClientMessage __fnDWORD KiUserCallbackDispatcher shell32.dll@0x31d5a SendMessageW comctl32.dll@0x1aff0 comctl32.dll@0x46ea4 comctl32.dll@0x6cac7 comctl32.dll@0x47f03 comctl32.dll@0x4dd03 comctl32.dll@0x4eca9 comctl32.dll@0x515bd InternalCallWinProc UserCallWinProcCheckWow DispatchClientMessage __fnDWORD KiUserCallbackDispatcher comctl32.dll@0x50c81 comctl32.dll@0x6258c comctl32.dll@0x6b719 comctl32.dll@0x46746 comctl32.dll@0x467a0 comctl32.dll@0x512c5 InternalCallWinProc UserCallWinProcCheckWow DispatchClientMessage __fnDWORD KiUserCallbackDispatcher CAttributeToken::AppendSourceTo parser/htmlparser/src/nsHTMLTokens.cpp:1640 TestWindowProcess SendMessageW CUxScrollBar::DoScroll xxxMoveThumb _TrackThumb xxxSBTrackLoop _SBTrackInit HandleScrollCmd _alloca_probe _ThemeDefWindowProc ThemeDefWindowProcW GetPropW comctl32.dll@0x50d71 InternalCallWinProc UserCallWinProcCheckWow DispatchClientMessage __fnDWORD KiUserCallbackDispatcher nsListBoxBodyFrame::DoInternalPositionChanged layout/xul/base/src/nsListBoxBodyFrame.cpp:971 RealDefWindowProcW DoMsgDefault OnDwpNcLButtonDown _ThemeDefWindowProc ThemeDefWindowProcW GetPropW comctl32.dll@0x50d71 InternalCallWinProc UserCallWinProcCheckWow DispatchMessageWorker DispatchMessageW IsDialogMessageW DialogBox2 InternalDialogBox DialogBoxIndirectParamAorW DialogBoxIndirectParamW NewGetFileName NewGetOpenFileName GetFileName GetOpenFileNameW nsFilePicker::ShowW widget/src/windows/nsFilePicker.cpp:250 nsFilePicker::Show widget/src/windows/nsFilePicker.cpp:402 NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 xptiInterfaceInfo::GetMethodInfo xpcom/reflect/xptinfo/src/xptiprivate.h:706 XPCCallContext::~XPCCallContext js/src/xpconnect/src/xpccallcontext.cpp:380 XPC_WN_OnlyIWrite_PropertyStub js/src/xpconnect/src/xpcwrappednativejsops.cpp:508
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
http://crash-stats.mozilla.com/report/index/22f7b8c7-13a6-48c2-b169-2fd7b2090226 This is top crasher number 2 for TB3.0b2 0 thunderbird.exe nsMsgIdentity::getFolderPref nsMsgIdentity.cpp:343 1 thunderbird.exe nsMsgIdentity::GetArchiveFolder nsMsgIdentity.cpp:264 2 thunderbird.exe nsMsgAccountManager::SetSpecialFolders nsMsgAccountManager.cpp:1394 3 xpcom_core.dll NS_InvokeByIndex_P xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp:101 4 thunderbird.exe XPCWrappedNative::CallMethod js/src/xpconnect/src/xpcwrappednative.cpp:2424 5 thunderbird.exe XPC_WN_CallMethod js/src/xpconnect/src/xpcwrappednativejsops.cpp:1583
Flags: blocking-thunderbird3?
Version: 1.5 → Trunk
Ignore #12
Flags: blocking-thunderbird3?
Version: Trunk → 1.5
(In reply to comment #10) > This crash doesn't exist on crash-stats, nor in talkback TB2018. Reporter > "changed laptops and so far, I've not encountered that problem again." > > =>WFM as before ... nowhere to be found on talkback. and also on crash-stats reclosing WFM
Status: REOPENED → RESOLVED
Closed: 16 years ago → 16 years ago
Flags: blocking-thunderbird3?
Resolution: --- → WORKSFORME
Flags: blocking-thunderbird3?
Crash Signature: [@ nsMsgIdentity::getFolderPref] [@ ntdll!RtlAllocateHeap+0xef]
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