Mail folders missing after new build update

RESOLVED INVALID

Status

--
major
RESOLVED INVALID
13 years ago
11 years ago

People

(Reporter: teachingtheword, Unassigned)

Tracking

({dataloss})

SeaMonkey 1.0 Branch
x86
Windows XP
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

13 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060516 SeaMonkey/1.0.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060516 SeaMonkey/1.0.2

After updating to the new 1.0.2 build 2 mail folders are missing.  I have done extensive searches and even downloaded a file recovery program (PC Inspector File Recovery) and they are not showing up anywhere.  

Reproducible: Always

Comment 1

13 years ago
Could you please make a screenshot of it please so we can help or contact me :)
(Reporter)

Comment 2

13 years ago
(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4)
> Gecko/20060516 SeaMonkey/1.0.2
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4)
> Gecko/20060516 SeaMonkey/1.0.2
> 
> After updating to the new 1.0.2 build 2 mail folders are missing.  I have done
> extensive searches and even downloaded a file recovery program (PC Inspector
> File Recovery) and they are not showing up anywhere.  
> 
> Reproducible: Always
> 

(In reply to comment #1)
> Could you please make a screenshot of it please so we can help or contact me :)
> 

There is no screenshot.  Unless you want a shot of my mail folders.  There isn't an error message they just disappeared.

Comment 3

13 years ago
You used SeaMonkey 1.0.1 before?
(Reporter)

Comment 4

12 years ago
(In reply to comment #3)
> You used SeaMonkey 1.0.1 before?
> 

Yes, This occurred when I updated to 1.0.2.

Comment 5

12 years ago
Are your account(s) POP or IMAP?
Assignee: general → mail
Component: General → MailNews: Main Mail Window
QA Contact: general
Version: unspecified → 1.8 Branch
(Reporter)

Comment 6

12 years ago
(In reply to comment #5)
> Are your account(s) POP or IMAP?
> 

POP

Comment 7

12 years ago
OK, so the folders would be in [profile folder]\Mail\account_name\
http://www.mozilla.org/projects/seamonkey/releases/seamonkey1.0.2/installation.html#files_profiles

Are the folders there (each folder would be a file) and not showing up in the UI or just not there at all?
(Reporter)

Comment 8

12 years ago
They disappeared completely.  I was able to locate them but not restore them.  

Comment 9

12 years ago
(In reply to comment #8)
> They disappeared completely.  I was able to locate them but not restore them.  

What folders are missing?
Where did you locate the missing folders (as you say above)?
And, what directory is your profile in?

Based on your report in bug 207672 Comment 48 perhaps you installed SM into a temp directory, which may explain all your problems. Your comments include ...
  "I'm getting error messages when trying to open most of my files; see 
  below. This happens with all similar files, any clues?"  
and
  "Components to download:
        Mozilla XPCOM found: C:\DOCUME~1\STACYS~1\LOCALS~1\Temp\ns_temp\
   ..."
Keywords: dataloss

Comment 10

12 years ago
[correction ...] your comment in bug 307672 Comment 48 (not bug 207672)

you may want to seek more timely assistance in the SM support forum http://forums.mozillazine.org/viewforum.php?f=40&sid=7f95ea825a574e0befe99cdbbce9c261
(1.5+ years later)

No reply from reporter.

SeaMonkey v1.0.x is not supported anymore.

R.Invalid.
Severity: critical → major
Status: UNCONFIRMED → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → INVALID
Version: 1.8 Branch → SeaMonkey 1.0 Branch
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