348040 - Random, almost immediate timout message when opening IMAP mailboxes or mails

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Frank Thommen]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6
Build Identifier: Thunderbird 1.5.0.5 (20060719)

Since I upgraded from TB 1.0.7 to TB 1.5.0.5 I get random but very frequent (every fifth or forth time) timeout error messages when opening a mailbox or a mail: Connection to server <my_imap_server> timed out.

The messages appear almost immediately after opening the mailboxes/mails.  The same mailbox can show this effect several times one after another or only once.  The error messages appear with and without SSL.  The messages don't appear at all if using TB 1.0.7.

This e.g. makes it impossible to reliably copy a mailbox from one location to the other.

The error appears also with clean user profiles when nothing else than the mail account settings have been entered.

Reproducible: Sometimes

Steps to Reproduce:
1. Get a mail or mailbox via IMAP with TB 1.5.0.5
Actual Results:  
Timeout error message

Expected Results:  
Mailbox listing or mail content

No extensions loaded (not even talkback) and no additional themes loaded.

Comment 1

[Frank Thommen]

Maybe similar to Bug ID #341103, but this one is on Linux

Comment 2

[WADA:World Anti-bad-Duping Agency]

See followings, and get NSPR log, and attach log via. "Create a New Attachment"
link.
 (NSPR_LOG_MODULES=IMAP:5,nsHttp:5,nsSocketTransport:5,nsHostResolver:5)
 (mime-type='text/plain' is preferable).
 - Troubleshooting Mail/News
   ( http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap )
 - HTTP Debugging (Capturing a HTTP log)
   ( http://www.mozilla.org/projects/netlib/http/http-debugging.html )

If real timeout issue, timestamp may be required.
Combination of NSPR log data of nsSocketTransport:5 and eathereal capture with timestamp may help problem analysis.

Is similar phenomenon to Bug 307527 on Linux?
(Hardware timer use issue of MS Win on multi cpu/core with acpi)

Comment 3

[Frank Thommen]

Sorry.  I feel kind of silly now :-(: After having the problem for two whole days, - *immediately* after upgrading Thunderbird and absolutely reproducible -, there hasn't been a problem now for over 24 hours.  No timeouts any more.  TB and system haven't been reconfigured and according to our network people, the network has been OK all time...??  Not sure, to which status the bug should be changed, so I leave this to you.  Sorry.  frank