352595 - system crash resulted in lost email account and address books in TB, and lost bookmarks in FF

Status: RESOLVED DUPLICATE of bug 193749

(Thunderbird :: General, defect)

Description

[Doug DeWitt]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6

After a crash this morning I rebooted and found that TB use account was empty and I was asked to open a new account. All but one small address books were also missing. In addition, my bookmarks in FF are gone. I tried a system restore and that had no effect. In the AppData/TB/profile folder there is one file folder - 54isln22.default (XUL.mfl)

Reproducible: Didn't try

Steps to Reproduce:
1.can't reproduce...can't open email account
2.
3.

Comment 1

[Mario Grimm]

I have the same problem. Yesterday TB crashes the whole system, after closing TB. It produces a Blue Screen with "Process has locked pages" Message. There was no executable nor dll given. Only this one message. After memory dump and rebooting the system, TB asked me for creating a new mail account. I miss adress book and all my preferences. Inside program folder there is no profile folder nor other folder where my account preferences are stored. All is gone.

It is the first time, that after a TB crash all Data is gone. But TB crashes really often my system if i close TB. Everytime with the same Blue Screen "Process has locked pages".

Sometimes this Blue Screen comes up immediately after closing TB and sometimes this happens after 5 seconds.

I closing TB using Close Button Top Right Corner (X).

My System:
Windows 2000, SP4
1GB RAM
2x Athlon MP
TB 1.5.0.7 (20060909)

From my point of view, it looks like that TB will clean up the memory and there are some locked areas in memory which are not TB related. Could that be?

Comment 2

[timeless]

wrt bsod, please follow steps from bug 321723 comment 8

Comment 3

[Matthias Versen [:Matti]]

bookmark loss is bug 193749, marking as dupe