354424 - Firefox can't access Adobe web site under Vista 5600 or 5728

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Charles]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1) Gecko/20060918 Firefox/2.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.8.1) Gecko/20060918 Firefox/2.0

Bizarrely, Firefox isn't able to go to Adobe's web site (adobe.com) under Vista.

When this happened under Vista build 5600, I assumed I was insane.

Since this also happens with Vista 5728, and I have no problems going to adobe.com with IE, I have to assume that this is a Firefox problem.


Reproducible: Always

Steps to Reproduce:
1.  Install Vista
2.  Install Firefox 2 rc1
3.  Try to go to adobe.com

Actual Results:  
Firefox attempts to load the page forever (or at least for a half hour).

Expected Results:  
Firefox loads adobe.com pages lightnin'-fast.

Comment 1

[Doug Turner (:dougt)]

wfm today.  firefox latest 2.0 custom build -- no non-install changes.  not sure what the issue is or was. 

Comment 2

[Doug Turner (:dougt)]

charles, marking wfm.

Comment 3

[Thorsten]

Hey,
I have got the same problem in Vista Final (build 6000) and with Firefox 2.0.0.1

I cannot open the Adobe website. I also cannot install Flashplugin.

Comment 4

[Steven Johnson]

I work at Adobe and have never seen this problem. Have you reported it to anyone at Adobe?

Comment 5

[Doug Turner (:dougt)]

steven, nothing has been reported by us.  Do you know who we might talk to at adobe to see if this can be reproduced?

Comment 6

[Steven Johnson]

For the problem loading adobe.com, I'd suggest starting with Alyn Kelley <[e-mail]>... not sure if she's the right person but she can probably direct you at the right person.

For being unable to install Flash, start with Ed Costello <[e-mail]>, the engineering manager for Flash Player. (But note: if the unable-to-install-Flash problem is on a 64-bit Vista+Firefox build, this is probably expected behavior, as Adobe hasn't released a 64-bit plugin for any OS or platform yet.)

Comment 7

[Charles]

Per my original report, this issue isn't Flash related.  Problems installing Flash is a direct side-effect of not being able to access adobe.com with Firefox on Vista.

As the original reporter, it seems reasonable to close this since it's working for me as I write this.  However, I see that someone else reported the same problem just a couple days ago.

Comment 8

[daron]

I have the same problem with firefox and adobe website. I''m running Vista Business Build 6000.
There is no solution for this problem?