355882 - Suntrust Bill Pay does not work with Firefox.

Status: RESOLVED DUPLICATE of bug 264594

(Tech Evangelism Graveyard :: English US, defect)

Description

[dan]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061003 Firefox/2.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061003 Firefox/2.0

At first I was confused when I tried to pay my bills through suntrust's website. They said Firefox was not supported. Weird, so searching through google I found: 
http://www.velocityreviews.com/forums/t293820-suntrust-bank-has-no-love-for-firefox.html

The meat of it is here:
"Thank you for contacting SunTrust regarding your browser compatibility
inquiry.

We apologize for any inconvenience; however, Firefox browsers are not
supported with Bill Pay. The only Mozilla-based browser we can dedicate
support to is Netscape Navigator. Due to the frequent release schedule
of browsers like Firefox, we are unable to commit support for these
browsers. For more information regarding supported browsers, you may
wish to contact our Internet Banking Department at 800-382-3232.

If you have any additional questions or comments, please feel free to
contact us. We are available 24 hours a day, 7 days a week and look
forward to satisfying your financial needs.

Sincerely,
Stacy T.


SunTrust will never send unsolicited emails asking for your personal or
account information, such as passwords, Social Security numbers, PINs,
credit or Check Card numbers, or other confidential information."

Also, from what I understand Canada's largest banking system is able to support Firefox. In addition to all IBSNet credit card systems (which is also very large).

I wonder why Suntrust won't really support FF. When you click on Bill Pay from their main page (after you login) it says that FF is not supported, but IE (along with Netscape Navagator) is.

They must not like FF, shame on them.

Reproducible: Always

Steps to Reproduce:
1. log on to Suntrust
2. Click on Bill Pay
3. Problem occurs

Actual Results:  
yes, it works.

Expected Results:  
website should have taken me to the bill pay site.

none.

Comment 1

[dan]

http://www.psychophil.com/weblog/?p=462

Is another link in case anyone does not have an account.

Comment 2

[Felix Miata]

*** This bug has been marked as a duplicate of 264594 ***