359554 - Deletion of Archived Messages

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[HadrianLivius]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1) Gecko/20061010 Firefox/2.0

Your program deleted WITHOUT prompting the archive of all my personal messages. They are gone. GONE. I can find no way to recover them. If I cannot I will NEVER use a Mozilla product again. This is totally unacceptable. These represent a major personal archive.

Reproducible: Always

Comment 1

[Magnus Melin [:mkmelin]]

Which version?

Are you sure the mail is gone? You didn't just accidentally set the view to "unread" or something like that? You can also try the advise from http://kb.mozillazine.org/Disappearing_mail

The folder properties are not set to delete mail after a certain time are they?

Comment 2

[John Hendry]

I had a similar problem.  I was able to reproduce the error.  If you have thunderbird set to leave messages on the server and you have messages in an archived state they get deleted.  It works fine as long as you only have messages in your inbox.  I was able to recover all my deleted archived mail by going into the trash bin.  I tried this several time and it seemed pretty east to reproduce.  I am using 2.0.0.17 (20080914).

Test case would be to use pop (port 995) to connect to pop.gmail.com using ssl.  The server settings were:
1) check for new messages at startup
2) check for new messages every 10 minutes
3) automatically download new messages
4) leave messages on server.
All other server settings left unchecked.  (Obviously, only "leave messages" is important but I included the others to eliminate questions.)

All other settings are default.

Comment 3

[[:Aureliano Buendía]]

(In reply to comment #0)
> User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1)
> Gecko/20061010 Firefox/2.0
> Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1)
> Gecko/20061010 Firefox/2.0
> 
> Your program deleted WITHOUT prompting the archive of all my personal messages.
> They are gone. GONE. I can find no way to recover them. If I cannot I will
> NEVER use a Mozilla product again. This is totally unacceptable. These
> represent a major personal archive.
> 
> Reproducible: Always

Have you try simply with "rebuild indexes"?

Comment 4

[[:Aureliano Buendía]]

[e-mail]  and  John Hendry have you set "Allow antivirus clients to quarantine individual incoming messages" OFF in your configuration?  

If is yes, can you see if your antivirus has quarantined all inbox folder?

Comment 5

[Joshua Cranmer [:jcranmer]]

RESO INCO due to lack of response to last comment. If you feel this change was made in error, please respond to this bug with your reasons why.