User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; fr-FR; rv:1.9a1) Gecko/20061017 SeaMonkey/1.5a Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; fr-FR; rv:1.9a1) Gecko/20061017 SeaMonkey/1.5a For a while I'm having a lot of trouble with the Acrobat Plugin. I had a look at most of bug 336184 related ones, but couldn't find a true dup. I had been running the latest of Acrobat Pro 6.0.x series I'm now running Acrobat Pro 7.0.8 with the same trouble. Reproducible: Sometimes Steps to Reproduce: 1. Start SeaMonkey 2. Browse some web sites, open PDF files in the browser (preferably not present in cache) 3. Quit SeaMonkey 4. Look at taskmanager Actual Results: Acrobat.exe (pro version) is still running as a process, but no visible window And two Adobelm_Cleanup processes are running If you restart SeaMonkey, redo steps 1-2, usually PDF files will not display in the browser, and usually will lock the application (nothing can be performed, but the taskmanager doesn't show the SeaMonkey application as not responding) It is needed to kill the Acrobat.exe process to recover the display of PDF files Expected Results: Quit properly Acrobat.exe when this one is not opened outside of SeaMonkey. Display PDF files. Plugin version Adobe Acrobat File name: D:\Program Files\Adobe\Acrobat 7.0\Acrobat\browser\nppdf32.dll Adobe Acrobat Plug-In Version 7.00 for Netscape MIME Type Description Suffixes Enabled application/pdf Acrobat Portable Document Format pdf Yes application/vnd.fdf Acrobat Forms Data Format fdf Yes application/vnd.adobe.xfdf XML Version of Acrobat Forms Data Format xfdf Yes application/vnd.adobe.xdp+xml Acrobat XML Data Package xdp Yes application/vnd.adobe.xfd+xml Adobe FormFlow99 Data File xfd Yes I also suspect this to affect memory usage (I often reach 600Mbytes of virtual memory usage after HALF a day of usage of SeaMonkey with heavily animated Flash content) and to be related to plugins in general since I experience other plugin hangs : see bug 359739
Created attachment 245096 [details] running acrobat processes when Acrobat files are not being displayed anymore
After exiting SeaMonkey, it is not possible anymore to launch the standalone Acrobat Pro windows application either.
In no way this bug severity is major. Acrobat process remaining in task bar is a feature. Remaining process will also happen like that in other browsers too. *** This bug has been marked as a duplicate of 167165 ***
Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → DUPLICATE
And not showing the PDF files after restart is also a feature ? Not being able to start the windows application is also a feature ?
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
The two Adobelm_Cleanup processes don't remain either when using MS IE for example
(updated the summary to focus on the issue) Adobe Acrobat processes seem unable to properly be released from SeaMonkey after loading PDF files within SeaMonkey, closing the PDF window, browsing other pages, possibly when other plugin contents are being displayed (like Flash, player version 9 r16), closing SeaMonkey. When these processes remain, it will not be possible anymore to open the standalone Acrobat application nor PDF files within a restarted SeaMonkey application: Acrobat.exe acrotray.exe Adobelm_Cleanup Adobelm_Cleanup Adobelmsvc.exe
Summary: Acrobat is never unloaded properly: process remains and PDF files will not show up after SeaMonkey is restarted → When multiple Acrobat processes remains, PDF files will not show up after SeaMonkey is restarted
Olivier, you changed the summary where your original description of the problem was clearly identified as the Adobe Acrobat Reader process remaining. The phenomenon is entirely between Adobe and your operating system: Mozilla has nothing to do with this. Whenever you say "kill the Acrobat.exe process", "still running", "launch the standalone Acrobat", "not showing the PDF files after restart", "being able to start the windows application", etc.., you're referring to software interaction between the application (Acrobat Reader AcroRd32.exe) and your operating system. I repeat: Mozilla has nothing to do with this and is not involved in these issues. Acrobat.exe, acrotray.exe, Adobelm_Cleanup, Adobelm_Cleanup, Adobelmsvc.exe are not processes generated/controlled by Mozilla Seamonkey and have not been written by Mozilla developers as far as I know. Finally, you believe this is a *major* _Mozilla_ bug? I do not. It could well be a major Adobe Acrobat bug though. If you see/have more than 1 issues, then you should open separate bug reports for each of them. Your description should be about 1 issue: 1 issue only for 1 bug. I still believel this bug report should be resolved as a duplicate of bug 167165 Regards, Gérard
Still trying to better understand the issue and clarifying the description of this bug (yes I updated again the summary): This behavior only happens after having used Mozilla SeaMonkey, and affects the ability of SeaMonkey to open PDF files after a restart of SeaMonkey (I'm sure there has been a bunch of bugs describing situations where PDF sometimes didn't open in Mozilla, I'm trying to narrow down on this). This is why I believe this is a seaMonkey bug. It has been occuring with multiple versions of Acrobat 6.0.x and 7.0.x and raised only with a release of SeaMonkey (but probably 5-6 months ago and until now I thought I had something wrong: after upgrading to 7.0.8 and since Flash player 9 is out, I don't see any other option than reporting this bug) Gerard, OK it is not major, and thanks for your help in focusing on the core of the issue.
Severity: major → normal
Summary: When multiple Acrobat processes remains, PDF files will not show up after SeaMonkey is restarted → When these 5 Acrobat processes remain after viewing a PDF in SeaMonkey, PDF files will not display -blank page- in SeaMonkey after restart
Version: unspecified → Trunk
> This behavior only happens after having used Mozilla SeaMonkey Which behavior exactly? Because you are mentioning several behaviors. I do know that process remaining (AcroRd32.exe) is not specific to Seamonkey: it happens in other browsers as well and such behavior is a feature, an Adobe feature. Process remaining in memory and re-initializing the Adobe Acrobat Reader application are 2 distinct Acrobat issues, not 2 Mozilla bugs. Management of the 5 processes you refer to are done by the operating system; those 5 processes you refer to are not coded/developed by Mozilla developers but by Adobe software developers. Please keep that in mind. > It has been occuring with multiple versions of Acrobat 6.0.x and 7.0.x (...) > I don't see any other option than reporting this bug) First place to check is with Adobe; first thing to do is to report/feedback/bug-report behaviors you find abnormal or wrong or incorrect to Adobe: it's their software which is implied/involved at the foremost perspective.
It seems that it doesn't happen anymore since I updated a third party software, outside of SeaMonkey and Acrobat. I don't understand why it could have interfered, but it also solved an issue between SeaMonkey and Real Player
Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago → 12 years ago
Resolution: --- → WORKSFORME
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