361820 - accountonline.com - can't copy Citibank Virtual Credit Card number in Firefox

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[Scott Field]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.1pre) Gecko/20061122 BonEcho/2.0.0.1pre
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.8.1.1pre) Gecko/20061122 BonEcho/2.0.0.1pre

As reported in 317806 the Citibank Virtual Credit Card will not let you enter a user ID in Firefox. When reported to Citibank they said to use IE

Reproducible: Always

Steps to Reproduce:
1.(Need Citbank Credit Card.) go to https://www.accountonline.com/View?docId=LoginVAN&siteId=CB&langId=EN
2.Log-in
3. Click on "Launch it from our website"
4. Accept terms and conditions
5. Virtual Account Numbers sign-on appears in new window or tab
6. Enter User ID and Password

Actual Results:  
User ID and Password cannot be typed or pasted in

Expected Results:  
User ID and Password accepted and virtual credit card created

Wrote to Citibank.  Their response:
"With the 10.0 Macintosh Operating System, you would need to use Internet Explorer as your browser in order to utilize the Virtual Account Number program.

We apologize for any inconvenience this may have caused."

Comment 1

[Scott Field]

You can now login and create a virtual credit card. You cannot copy the number using the edit menu or contextual menu, you can copy it with the keyboard command.

Comment 2

[richard]

www.citibank.fr does not work well, either.  Even with UTF-8 set, high ASCII (accented characters) are shown as question marks (?).  This does not happen with Safari on the Mac, nor does it occur with Firefox on Windoze.

Comment 3

[Smokey Ardisson (offline for a while; not following bugs - do not email)]

Comment 1 sounds more like a menu validation bug in Firefox than a TE bug, offhand.

Comment 2 should be filed as a separate bug, as citibank.fr is a different site than https://www.accountonline.com (and has a different problem, anyway.)

Comment 4

[Chris Lawson (gone)]

Scott, can you try this in Camino (and a Firefox 3 beta) and see if it's equally broken? That would help confirm or refute Smokey's theory in comment 3.

Comment 5

[Chris Lawson (gone)]

INCOMPLETE since no one seems to want to answer any questions.

Comment 6

[richard]

re: comment #2: citibank no longer has a site in France.  However, the small info page they put still has the wretched 'black diamonds with a question mark' for the characters that cannot be displayed.  But it does the same with Safari as well... so you can close my original complaint out.  Thanks for the follow-up.

Comment 7

[Scott Field]

Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9) Gecko/2008051202 Firefox/3.0 ID:2008051202

In FX 3RC1 you still cannot copy the virtual account # from the menu or contextual menu. (If you try to use the contextual menu an information window pops up.) You can copy and paste using keyboard commands. The original problem - not being able to enter user id and pw is no longer a problem.

Camino Version 1.6.1 (1.8.1.14 2008051211) will allow you to log in but will not allow you to copy the account # by any method.

Comment 8

[Chris Lawson (gone)]

Can you take a screenshot of the thing we're dealing with here? I'm not entirely clear on why copy and paste would be broken other than bug 315824. (Are they using Flash as part of this?)

Comment 9

[Scott Field]

Attachment: Screenshot showing virtual account window and window that pops up when you try to use conextual menu to copy account #

Comment 10

[Scott Field]

Attachment: Page source for Accountonline virtual account number window

The page source seems to indicate that the virtual account window contains a flash object

Comment 11

[Chris Lawson (gone)]

(In reply to comment #9)
> Created an attachment (id=323327) [details]
> Screenshot showing virtual account window and window that pops up when you try
> to use conextual menu to copy account #

So that little Javascript sheet (the "Copyright blah blah blah" thing) is what comes up when you try to use the contextual menu? How are you triggering the contextual menu (in either Firefox or Camino)?

It doesn't look like that virtual account number is a text field; it looks like it's part of the Flash itself. What's the "normal" means for copying the account number in Internet Explorer?

Comment 12

[Scott Field]

Contextual menu is triggered by a control-click.
I'm using Mac OS X 10.4.11. Internet Explorer is no longer produced for the Mac. The three methods for copying would by the same in IE as in Firefox. Highlight the text then select copy from the Edit menu, highlight then use copy from contextual menu or use the keyboard command. The "normal" method is the user's preference - mine is to use the keyboard command.

Comment 13

[Chris Lawson (gone)]

So the account number 5466 2838 8869 0326 *is* highlightable text, then? I don't see anything remotely resembling text in the source of the page you uploaded here, and it looks more like an image than text. Is anything else in that "credit card" image highlightable?

What happens when you use the Edit->Copy menu item in Firefox? Absolutely nothing, or do you get a system beep? The reason I ask is because Command-C and Edit->Copy should always do exactly the same thing. Is the "Copy" menu item disabled (greyed out) when you highlight the account number?

The inability to use the contextual menu is *probably* intentional on their part; I'd be willing to bet if you can get Mac IE 5 running on OS X 10.4.x (I don't think I ever tried it, but it should work if you can find it) that it'll have the same "problem" with the contextual menu, as will probably any Windows browser. I haven't dug around in the source code that you've provided too much, but I'd bet they're trapping the right-click event in Javascript and throwing that dialog in place of a menu. You should be able to test this theory by disabling Javascript and trying the contextual menu again.

I'm beginning to think Firefox's ability to use the keyboard shortcut for Copy is an accident, given that Camino fails in the exact same situation.

Comment 14

[Chris Lawson (gone)]

Scott, have you had a chance to investigate the questions in comment 13 any further?

Comment 15

[Scott Field]

Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9) Gecko/2008061004 Firefox/3.0 - Build ID: 2008061004

Sorry for the delay. For the last few nights I have been unable to log into Citibank with FX3. I just get a spinning ball. Tried Safari and was able to log in. I then tried FX 3.01pre Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.0.1pre) Gecko/2008062404 GranParadiso/3.0.1pre and was able to log in. I'll have to try 3.0 with a clean profile.

In addition to the credit card #, my name, the expiration date, the CVC code and the remaing balance are highlightable.

When I use the Edit->Copy menu item in Firefox absolutely nothing happens. When I use Command-C, the Edit menu flashes. 

I can log into the site with IE 5.2.3 for Mac, but get an error message "you do not have the plug-in needed to view text/plain", but when I go to the plug-in page, it wants me to install the Flash Player for OS 9

Comment 16

[Chris Lawson (gone)]

RESOLVED INCOMPLETE due to lack of activity. If you are willing to contact the site in question and work with them on getting this bug fixed, please feel free to re-open.

Sorry for the bugspam; filter on "NO MORE OLD UNCO TE BUGS" to remove.