364639 - Error opening file for writing: \r\n\r\nfirefox.exe\r\n\r\nClick Retry to try again, or \r\nCancel to stop the installation.

Status: RESOLVED WORKSFORME

(Toolkit :: Application Update, defect)

Description

[Carsten Book [:Tomcat]]

This is different than Bug 364593

User reports on irc that they get Error Messages like (for 2.0.0.1): 

Error opening file for writing: \r\n\r\nfirefox.exe\r\n\r\nClick Retry to try again, or \r\nCancel to stop the installation 

and for 1509 Update:

error opening to write file n\n\nnspr4.dll 

and on reboot: procedure entry point ?ListernerDied@nsCategoryObserver@@QAEXXZ could not be located in dynamic link library xpcom_core.dll

Users are running as Admin.

Comment 1

[Mardeg]

Some windows users have found that they cannot delete firefox.exe as it's "in use" upon attempting to uninstall or delete the install folder before re-installing.
As mentioned in http://forums.mozillazine.org/viewtopic.php?p=2658892#2658892 this could well be a sign they are infected with the Poison Ivy trojan.

It's worth the time for someone with this problem to read http://kb.mozillazine.org/Firefox.exe_always_open#Confirming_the_presence_of_malware

Comment 2

[Nick Thomas [:nthomas] (UTC+12)]

(In reply to comment #0)
> This is different than Bug 364593
> 
> User reports on irc that they get Error Messages like (for 2.0.0.1): 
> 
> Error opening file for writing: \r\n\r\nfirefox.exe\r\n\r\nClick Retry to try
> again, or \r\nCancel to stop the installation 

I thought this was a installer bug. If so, please file something in Toolkit::NSIS Installer.

> and for 1509 Update:
> 
> error opening to write file n\n\nnspr4.dll 
> 
> and on reboot: procedure entry point ?ListernerDied@nsCategoryObserver@@QAEXXZ
> could not be located in dynamic link library xpcom_core.dll
> 
> Users are running as Admin.

I don't think the updater complains about individual files. 

Comment 3

[Carsten Book [:Tomcat]]

From Mozilla Feedback:

1.Installation stalls & get message: error \r\n\r\ncomponents....string
2. Then when restarting Firefox 2.0.0.1 get error message: Software
Update Failed - One or more files could not be updated....
3. Tried Downloading 2.0.0.1 from the Download page again. Same problem.
4. Firefox runs, I can use it with no apparent problems but each time it
loads, the Software Update Failed Message appears.

Comment 4

[Robert Strong (they/them - no direct email)]

This is actually an installer bug that has been fixed for a while now... resolving wfm since I'm not going to bother finding the bug that fixed it