370899 - Cannot delete mail from inbox, receive message "The current command did not succeed. The mail server responded: [TRYCREATE] Mailbox does not exist.."

Status: RESOLVED WORKSFORME

(Thunderbird :: Account Manager, defect)

Description

[Craig Bond]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.1) Gecko/20061204 Firefox/2.0.0.1
Build Identifier: 1.5.0.9 (20061207)

I cannot delete mail from my inbox. I receive the message "The current command did not succeed. The mail server responded: [TRYCREATE] Mailbox does not exist.." I recently changed my email address from [e-mail] to [e-mail] and simply made the adjustment in the Account Settings area.  Before I made the change, I had no problems, and began to receive this message right after.  I then deleted my email account all together and created it from scratch, but I am still receiving the same error.

Reproducible: Always

Steps to Reproduce:
1.Changed an account in the Account Settings area
2.Was using [e-mail], changed to [e-mail]
3.As a note, these accounts are IMAP, Port 143, with Never selected for secure connection, using mail.2430cinema.com as the SMTP.
Actual Results:  
As with before, I lost the Drafts and Templates folders.  Also, the Sent and Trash folders were automatically moved under the Inbox instead of remaining under the account heading.  Now, when I try to delete anything from my Inbox, I receive the same message as above "The current command did not succeed. The mail server responded: [TRYCREATE] Mailbox does not exist.."

Expected Results:  
I should have just been able to rename my account with my new email address.  It is, after all, using the same SMTP server.

I selected "Major" for Severity because I would say that it's a pretty huge problem that my email accounts do not function properly in an email handling program.

Comment 1

[David :Bienvenu]

Sounds like the namespace/online directory is confused for your account, and it sounds like you have an IMAP server that requires all folders to be sub-folders of the Inbox.  If you do Tools | account settings | server settings  and click the Advanced... button, what do you see for your online directory and your personal namespace? I'm guessing this is a Courier server; if so, you could set your online directory to "Inbox." to get Sent and Trash folders out from under your Inbox...

Comment 2

[Craig Bond]

My IMAP server directory is blank and my personal namespace reads "INBOX."

I fixed the problem by unsubscribing to my Trash folder which appears as a subfolder under my Inbox.  So everything seems to work, I can now delete messages from my Inbox and Sent folders, but I have no idea why.  It works though. =)

Comment 3

[Wayne Mery (:wsmwk)]

why would unsubscribe change the behavior?

Comment 4

[Wayne Mery (:wsmwk)]

=> WORKSFORME - the bug has no patch
see https://bugzilla.mozilla.org/page.cgi?id=fields.html#resolution