379033 - Update "Status" page to reflect new INCOMPLETE resolution

Status: RESOLVED FIXED

(bugzilla.mozilla.org :: General, defect)

Description

[Majken Connor [:Kensie]]

We need to add info about the new INCOMPLETE to
https://bugzilla.mozilla.org/page.cgi?id=fields.html#status

My proposed text:

"The problem is vaguely described with no steps to reproduce, or is a support
request. The reporter should be directed to http://mozilla.com/support for help
diagnosing the issue. If there are only a few comments in the bug, it may be
reopened only if the original reporter provides more info, or confirms someone
else's steps to reproduce. If the bug is long when enough info is provided a
new bug should be filed and the original bug duped forward."

Comment 1

[Samuel Sidler (old account; do not CC)]

That link to m.c/support should probably be to m.o/support given that projects other than Firefox/Thunderbird will be using this resolution.

Comment 2

[Majken Connor [:Kensie]]

the .m.o page is a lot to throw at someone and doesn't link to the nice m.c page. Also, not all products in bugzilla have support from .m.o either. I'd rather either not reference a link at all, or specify .m.c is for firefox and tb. For the sake of not ever having to update the page again if support links change, I'll vote for not referencing a link.

"...directed to the product's support page for help..."

There should probably be a list somewhere though with the support links for the products on bugzilla for easy reference, but that's another issue.

Comment 3

[Samuel Sidler (old account; do not CC)]

Removing the link sounds good to me.

Comment 4

[Gervase Markham [:gerv]]

It continues to be difficult to write patches for b.m.o. unless one is Reed :-|

Reed: can you insert a hook into the file to allow the addition of extra resolutions, then write a mini-template for the hook to insert with the text above, as modified?

Gerv

Comment 5

[Reed Loden [:reed]]

Staged on prodpatches. Please check https://landfill.bugzilla.org/prodpatches/page.cgi?id=fields.html and let me know if it's ok.

Comment 6

[Majken Connor [:Kensie]]

I think the changes to the last sentence make it harder to understand, but I'll defer based on others' opinions.  Also, I think the comma added to it is wrong.

Comment 7

[Gervase Markham [:gerv]]

I kept reading the last sentence as the equivalent of:
"If the bug is long when new info is provided, a new bug should be filed..."
so I asked for a disambiguating comma to be inserted. It makes the structure of the sentence match the previous one (which has a comma).

I really don't think we should use the phrase "duped forward". You have to have quite a bit of Bugzilla experience to understand that.

Gerv

Comment 8

[Majken Connor [:Kensie]]

Gerv, I agree with where you put the comma in your comment just now.

Ok, I get what you're saying about "duped forward."  I'd be happy if instead of the last "of it" it's "of the new bug." 

Comment 9

[Martijn Wargers (dead)]

Also documentation about the INCOMPLETE resolution should be added to:
http://developer.mozilla.org/en/docs/What_to_do_and_what_not_to_do_in_Bugzilla#Resolving_bugs_as_INCOMPLETE

Comment 11

[Reed Loden [:reed]]

This was pushed live in tonight's bmo upgrade.