38366 - unhandled exception in mozilla.exe (GKGFXWIN.DLL): 0xC0000005: Access Violation

Status: VERIFIED DUPLICATE of bug 38356

(Core :: XPCOM, defect, P3)

Description

[Chris Hubick]

BuildID:    2000050513

Crash on startup.  I get the splash screen, and a window frame for the start 
page with the title "mozilla.org at a glance", and then an error dialog: 
title: "mozilla.org at a glance - Mozilla: mozilla.exe - Application Error " 
Dialog content: "The instruction at "0x60b32f09" referenced memory 
at "0x00000014". The memory could not be "read".
Having VC++ installed, if I click "Cancel" to debug..VC gives me the 
message "unhandled exception in mozilla.exe (GKGFXWIN.DLL): 0xC0000005: Access 
Violation".

Note I experience bug 37792 on the initial startup (after deleting previous 
Users50, mozregistry.dat, and the install dir files). I experience this bug 
(not 37792) on subsequent startups (and initial I think).

Reproducible: Always

Dr watson event log:
------------------------------------
Event Type:	Information
Event Source:	Application Popup
Event Category:	None
Event ID:	26
Date:		5/5/2000
Time:		11:42:17 PM
User:		N/A
Computer:	CHLAP
Description:
Application popup: mozilla.org at a glance - Mozilla: mozilla.exe - Application 
Error : The instruction at "0x60b32f09" referenced memory at "0x00000014". The 
memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

Comment 1

[Chris Hubick]

Attachment: Regmon log from initial launch.

Comment 2

[John Morrison]

Chris Hubick -- are you running win2k with a multiple monitor setup? Also, if 
you can do this again, can you either submit the talkback report (fill in your 
email address as above and I can find it), or attach a Dr. Watson log of the 
crash to this bug report. Thanks. 

Comment 3

[Chris Hubick]

I am running a single monitor (Sony laptop model pcg-505hs).  I sent two 
talkbacks last night and one just now, using the same email ([e-mail]).

Comment 4

[John Morrison]

Awesome. Thanks for following up. This is a duplicate of bug #38356, in that
it is crashing in code for multi-monitor handling, on win2k, when the user
does not have a multi-monitor system. [Chris, add yourself to CC: list on 
38356 if you'd like].

By the way, bug #37792 which you mention also experiencing, is actually bug
#37125 -- despite appearances, it's not a serious error and can be safely 
ignored; it's just an obsolete DLL that needs to be removed from the mozilla
talkback builds.

*** This bug has been marked as a duplicate of 38356 ***

Comment 5

[Stephen Walker]

verifying as a dupe