389457 - Thunderbird crashes on New Mail Notification with Tango Theme

Status: RESOLVED DUPLICATE of bug 364328

(Thunderbird :: General, defect)

Description

[Steven Garrity [:sgarrity]]

If you enable the "Show an alert" option and use the Tango Theme for Thunderbird [1], new mail notifications consistently cause a crash. I've only been able to test on Linux.

I'm one of the maintainers of the Tango Theme for Thunderbird - and this is clearly something we're causing, but as the theme is just CSS+PNGs, I figured this may be exposing some underlying Mozilla/Thunderbird bug.

This was originally filed in Launchpad [2].

[1] https://addons.mozilla.org/en-US/thunderbird/addon/2258
[2] https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/119836

Comment 1

[Adam Guthrie]

Firefox uses the same alert when a download completes (as long as browser.download.manager.showAlertOnComplete is true). I'd be curious to know whether the hang occurs in Firefox as well when using the Tango theme.

I'd also be curious to know whether the same thing happens when using a Thunderbird trunk build.

Comment 2

[Scott MacGregor]

Actually, Thunderbird doesn't use the same alert as Firefox. We use a custom one that includes subject, sender and message preview text for each new message....

Comment 3

[Scott MacGregor]

Does talkback come up after the crash Steven? 

Comment 4

[Steven Garrity [:sgarrity]]

Attachment: [no symbols] Command-line output from crash

Scott, I'm not seeing talkback, but if I run Thunderbird from the command line and get the crash, I get this output (attached).

Comment 5

[Adam Guthrie]

Hmm... no symbols for that stacktrace. If you're running Ubuntu's Thunderbird, you should be able to install the thunderbird-debug package and get symbols. It would also be useful to get symbols for libstdc++.so.6 and libc.so.6, but I don't know off hand which packages those are in.

Comment 6

[Magnus Melin [:mkmelin]]

For the default theme we had (likely) the same problem on branch in bug 332160, just worked around it since it wasn't a problem on trunk. Dupe of bug 364328 I think...

Comment 7

[John Vivirito]

Can anyone still reproduce this bug with latest Thunderbird 2.0.0.14? This is a fairly old bug with no updates for a while

Comment 8

[Jens Gustedt]

(In reply to comment #7)
> Can anyone still reproduce this bug with latest Thunderbird 2.0.0.14? This is a
> fairly old bug with no updates for a while

I confirm the bug is still present. This is Version 2.0.0.14 (20080505) as of Ubuntu Hardy, amd64.

It took me long time to find out, I had appearingly random crashes (segfaults) and traces similar to the ones in this thread. (Basically containing not much info and cut in the middle). Starting in safe mode didn't help, so probably one can't blame any extension code for that.

But, changing the theme back to default helped, thunderbird is stable and reliable again. Currently I am using the `Doodle Plastic' theme, which is ok, too.

Please reconsider to look into that. This was really an annoying experience. The time being the themes for which we know that such a thing may happen should be clearly marked on the download site. And if I can be of any help let me know.

Jens

Comment 9

[Wayne Mery (:wsmwk)]

Comment on attachment 273780 [details]
[no symbols] Command-line output from crash

Jens, can you try alpha 3 http://www.mozillamessaging.com/en-US/thunderbird/early_releases/ and get a crash report?

Comment 10

[Wayne Mery (:wsmwk)]

going with "this is a theme bug - bug 364328 comment 7