Closed Bug 392590 Opened 17 years ago Closed 17 years ago

update fails to install completely and gives the error message listed below. . and No acces to Thunderbird old or new

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
VERIFIED DUPLICATE of bug 404609

People

(Reporter: rams8466, Unassigned)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6
Build Identifier: 

My wife's Thunderbird email crashed when updating to new Thunderbird. . attempt to reinstall Thunderbird gets the following error message

error opening file for writing:
c:\program files\mozilla thunderbird\mozmapi32.dll


Reproducible: Always

Steps to Reproduce:
1.download new Thunderbird
2.attempt to install
3.halts partway through installation with the above message



it should have installed the newest release of Thunderbird, as happened on my computer but it has effectively blocked her from access to her e-mail
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago
Resolution: --- → FIXED
Status: RESOLVED → UNCONFIRMED
Resolution: FIXED → ---
Status: UNCONFIRMED → RESOLVED
Closed: 17 years ago → 17 years ago
Resolution: --- → DUPLICATE
we took the problem to a local computer whiz and he fixed it. . removed the offending dll, deleted the old Thunderbird and reinstalled and everything works fine now
Resolution: DUPLICATE → FIXED
changing the resolution to dupe

Fixed mean in bugzilla a code change (patch/fix) in Thunderbird.
Resolution: FIXED → DUPLICATE
Status: RESOLVED → VERIFIED
You need to log in before you can comment on or make changes to this bug.