392637 - Incoming unread (new) messages which are filtered to add tags or stars cause "new messages" indicators to deceptively persist

Status: RESOLVED WORKSFORME

(Thunderbird :: Mail Window Front End, defect)

Description

[Kramer]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)
Build Identifier: version 2.0.0.4 (20070604)

If:
   a) You have a filter set up to tag or star incoming messages
   b) A new message comes in and is tagged or starred by the filter
   c) You go into Thunderbird and read the new message

Then:
   a) Thunderbird does not hide the "new message" tray icon
   b) Your "Inbox" folder remains bold

The only way to get these erroneous "new mail" indicators to desist is to click a different folder in your mailbox. This seems to make Thunderbird re-think its stance on new mail.

Reproducible: Always

Steps to Reproduce:
1. Open Thunderbird with zero unread messages
2. Set up a filter which will tag or add a star to all incoming messages from yourself
3. (OPTIONAL) Set up a search folder which will show you any tagged/starred messages 
4. Observe:
     a) No "new mail" indicator in the system tray
     b) "Inbox" folder is not bold
5. Send yourself a message which will be applicable to the filter you just created
6. Wait for the message to arrive
7. Observe:
     a) "New message" tray icon appears
     b) "Inbox" becomes bold with (1) new message count
8. Read the message from "Inbox"

Actual Results:  
9. Observe:
     a) Applicable search folders un-bold and lose message count (if you did step #3)
     b) Message itself un-bolds
     c) "Inbox" remains bold!
     d) "New message" tray indicator icon remains visible!

Expected Results:  
All "new message" indicators should update to indicate accurate status. Indicators which indicate incorrect information undermine the purpose of their existence. Severity "Major" because the "new message" indicator is a pretty central feature, IMHO.

Using IMAP on port 143 (Private server)
Security settings:
  TLS, if available
  Not using secure authentication
Checking for new messages every 10 minutes & at startup
Using IDLE command (if server supports it)
Default theme

Comment 1

[Wayne Mery (:wsmwk)]

Kramer, did this work correctly in v1.5?
does it work with newer build for example pre-release of 2.0.0.8? http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/2007-10-19-05-mozilla1.8/

Comment 2

[Kent James (:rkent)]

(In reply to comment #0)

I can't reproduce this bug, on either TB2.0.0.14 or trunk 2008-06-28

> 
> Actual Results:  
> 9. Observe:
>      a) Applicable search folders un-bold and lose message count (if you did
> step #3)

which is expected behavior

>      b) Message itself un-bolds

also expected behavior

>      c) "Inbox" remains bold!

I cannot reproduce this, it works for me.

>      d) "New message" tray indicator icon remains visible!

Also works for me

> 
> Expected Results:  
> All "new message" indicators should update to indicate accurate status.

I can only hope that my definition of "accurate status" is the same as yours.

> Indicators which indicate incorrect information undermine the purpose of their
> existence. Severity "Major" because the "new message" indicator is a pretty
> central feature, IMHO.

I agree that these are serious issues. I am in a position to fix them if I can reproduce them. Sorry that I cannot reproduce!

The issues with search folders are different. I have not been able to see any problems with stars. Tags have know problems, see bug 428427 which will fix unread issues. New flags are in bug 441932 and 372372

Comment 3

[Rob Blomquist]

This bug is the #1 problem that bugs me using TB. I am using TB 2.0.0.16 under Winders XP SP3, and this bug has been persistent through the last couple of years of using TB as my email client. I use TB as a POP client with gmail.com as my only source of email.

My view of the problem:

I filter 75% or more of my email from the inbox to different folders under Local Folders.

When a message is filtered to a folder other than the inbox, I find that when I read it, and the message is marked as read, TB keeps the Windows Tool Box icon after the email is read.

The only way I use to remove the icon from the tool box is to place the focus on the inbox.

This is reproducable for me with every filtered email.

Comment 4

[Wayne Mery (:wsmwk)]

Kramer, can you reproduce with beta 3?  If not, please close bug setting resolution to WORKSFORME
 http://www.mozillamessaging.com/en-US/thunderbird/early_releases/
(backup your profile first)

Comment 5

[Kramer]

I cannot reproduce this issue in 2.0.0.14 (20080421). Rob (of comment #3), if you can reproduce this issue please report, otherwise this bug is closed. Thank you.