Closed Bug 400326 Opened 17 years ago Closed 8 years ago

Adobe Reader plugin crashes FireFox. [@ AcroRd32.dll@0xf395f]

Categories

(Plugins Graveyard :: PDF (Adobe), defect)

Product:
Plugins Graveyard
Component:
PDF (Adobe)
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: rthawley, Unassigned)

Details

(Keywords: crash, Whiteboard: [needs retesting on WinXP])

Crash Data

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7

FireFox hangs the first time it is started after a system boot.  A forum message said to run FireFox in Windows 98 compatibility mode.  This fixed the problem.  However, it introduced a new problem which is Adobe Reader 8.1 crashes FireFox each time FireFox tries to read in a PDF file.

This, to me is problem enough to stop using FireFox.  Do you have a fix for it?

Thanks,
Bob Thawley

Reproducible: Always

Steps to Reproduce:
1.
2.
3.
Robert, there seem to be two separate problems here:

* With Windows 98 compatibility mode off, Firefox hangs the first time it is started after a system boot.

* With Windows 98 compatibility mode on, viewing a PDF file crashes.

Are you still experiencing either of them in Firefox 3.5?
Whiteboard: [needs retesting on WinXP]
This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Also, give a stacktrace. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
Keywords: hang
Version: unspecified → 2.0 Branch
the "crash on pdf" problem persists in 3.6.3 (under XP, didn't observe it when running Firefox/PDF on Windows 7 so far), it's now even worse than ever, because I'm out of workarounds. Any chance you team up with Adobe to get rid of this?
what version of reader do you have, and do you have a stacktrace?
Version: 2.0 Branch → 3.6 Branch
Plugin version: 9.3.2.163; 
Reader 9.3.2,  Acrobat 9 Standard 9.3.2
I don't know how to create the stacktrace, but I'm willing to create one (pointer to instructions needed) [I said "yes" serval times in the crash window]
link in comment 2 gives instructions on how to obtain a stacktrace.
This is the status of the crash dialog. 
not a stack-trace, but better than nothing I guess

Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.7.3,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,jqs@sun.com:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}:6.0.19,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401080539
CrashTime: 1272292546
EMCheckCompatibility: true
Email: yeren@gmx.net
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1270572652
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 10257
StartupTime: 1272292435
Theme: classic/1.0
Throttleable: 1
URL: http://v3.espacenet.com/captchaChallengeController?original_requestUrl=http%3A%2F%2Fv3.espacenet.com%2FespacenetDocument.pdf&original_request_method=GET&original_request_parameters=popup__true%3B%3BFT__D%3B%3BKC__A5%3B%3BCC__DE%3B%3Blocale__en_EP%3B%3BNR__112006002482A5%3B%3Bdate__20080918%3B%3Bflavour__trueFull
Vendor: Mozilla
Version: 3.6.3
actually it's worse than nothing. please follow these instructions (as mentioned in comment 2):

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
ok, sorry for the delay. 
I believe all but 2 or 3 of the following stack-traces are .pdf handling related

bp-b3e5eb2c-7f75-4918-a371-5bee82100426	26.04.2010	17:29
bp-f8fd8baf-f041-45e4-bd19-6843c2100426	26.04.2010	13:45
bp-c8b4f3d7-9967-45aa-bab9-7c53c2100422	22.04.2010	18:33
bp-97c0194e-606e-49c7-a184-afd382100422	22.04.2010	18:32
bp-746aec21-288d-4f3d-a7d6-401b52100422	22.04.2010	09:40
bp-6035e09b-20a8-4eca-ab33-f1d7d2100422	22.04.2010	09:40
bp-fccad929-bb12-48ca-863a-9a16f2100422	22.04.2010	09:39
bp-5887edce-3821-4ddc-aaba-fa21e2100421	21.04.2010	20:59
bp-2eaa0929-6897-433a-8a16-d53b62100421	21.04.2010	20:57
bp-e61ed9ef-964a-4c1e-b7a9-827372100421	21.04.2010	20:52
bp-55429d07-f1bd-4307-b296-4192f2100421	21.04.2010	20:52
bp-e13864b9-3cde-4ac4-b5ff-712b22100421	21.04.2010	20:51
bp-7dcdc946-13b7-453f-a546-b275c2100421	21.04.2010	20:50
bp-52bb9b84-fdc2-43bd-a146-8c2fd2100421	21.04.2010	20:49
bp-5ca66ac9-8364-473c-92c2-e6c532100421	21.04.2010	19:35
bp-1c4dcd5c-fa1d-4040-9db4-09cd32100421	21.04.2010	19:35
d9b46478-f626-4a4f-96eb-a845750e53a8	20.04.2010	12:02
6f0ed474-8ccb-4a86-acf0-3d8f0d8a0484	20.04.2010	12:01
bp-6bed92b4-2af3-488c-8759-6ef722100419	19.04.2010	15:03
bp-684f411e-5c3b-44a8-baa3-afecc2100419	19.04.2010	14:52
bp-a4dbc5c8-df14-4bff-b410-3f7ad2100305	05.03.2010	14:41
bp-e0cd3386-601d-4235-ab92-ca6e22100122	22.01.2010	15:43
bp-763fe5e4-5120-46d9-8565-336402100122	22.01.2010	15:31
bp-53c344a5-458b-46a4-b8cc-822802100122	22.01.2010	15:30
bp-6d4c2e9a-37e2-49ef-8a69-fe9552091019	19.10.2009	13:07
bp-0d2e360a-a7e8-484e-900b-6ca412091014	14.10.2009	16:02
bp-88dd9203-a935-4071-abd1-df58e2091014	14.10.2009	16:00
bp-2f49756a-c645-4f24-9635-333cd2091014	14.10.2009	16:00
At least 16 of your crashes are this:
Signature	AcroRd32.dll@0xf395f
UUID	b3e5eb2c-7f75-4918-a371-5bee82100426
Time 	2010-04-26 08:29:33.896521
Uptime	111
Last Crash	10257 seconds before submission
Product	Firefox
Version	3.6.3
Build ID	20100401080539
Branch	1.9.2
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 14 stepping 8
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x7c812afb
User Comments	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	kernel32.dll 	RaiseException 	
1 	AcroRd32.dll 	AcroRd32.dll@0xf395f 	
2 	AcroRd32.dll 	AcroRd32.dll@0x7296c1 	
3 	AcroRd32.dll 	AcroRd32.dll@0xb8500b 	
4 	AcroRd32.dll 	AcroRd32.dll@0x1701b9 	
5 	AcroRd32.dll 	AcroRd32.dll@0x2a6020 	

Filename 	Version 	Debug Identifier 	Debug Filename
nppdf32.dll 	9.3.2.163 	E1708E9B742940A88350E37F2AAB96951 	Nppdf32.pdb

the others are:
(two instances)
Signature	AcroRd32.dll@0xf3340
UUID	e0cd3386-601d-4235-ab92-ca6e22100122
Time 	2010-01-22 06:43:59.235025
Uptime	638
Last Crash	648 seconds before submission
Product	Firefox
Version	3.6
Build ID	20100115144158
Branch	1.9.2
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 14 stepping 8
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x7c812afb
User Comments	somehow version 3.6 ignores my settings from 3.5 about not directly embedding pdf documents.. f**ck already crashed multiple times in a row.
Processor Notes 	
Related Bugs

        * Bug 547686 UNCONFIRMED Firefox crashes while opening PDF document with Adobe Reader plug-in [@ AcroRd32.dll@0xf3340]

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	kernel32.dll 	RaiseException 	
1 	AcroRd32.dll 	AcroRd32.dll@0xf3340 	
2 	AcroRd32.dll 	AcroRd32.dll@0x726d3f 	
3 	AcroRd32.dll 	AcroRd32.dll@0xb80c7b 	
4 	AcroRd32.dll 	AcroRd32.dll@0x16fbe9 	

Filename 	Version 	Debug Identifier 	Debug Filename
nppdf32.dll 	9.3.0.148 	4FFD851609824F7F9C67F4B02BDF5D171 	Nppdf32.pdb

(two instances)
Signature	RaiseException | AcroRd32.dll@0xf20d0
UUID	6d4c2e9a-37e2-49ef-8a69-fe9552091019
Time 	2009-10-19 04:07:31.328342
Uptime	50
Last Crash	421514 seconds before submission
Product	Firefox
Version	3.5.3
Build ID	20090824101458
Branch	1.9.1
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 14 stepping 8
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x7c812afb
User Comments	
Processor Notes 	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	kernel32.dll 	RaiseException 	
1 	AcroRd32.dll 	AcroRd32.dll@0xf20d0 	
2 	AcroRd32.dll 	AcroRd32.dll@0x723821 	
3 	AcroRd32.dll 	AcroRd32.dll@0xb7b06b 	
4 	AcroRd32.dll 	AcroRd32.dll@0x16e899 	

Filename 	Version 	Debug Identifier 	Debug Filename
nppdf32.dll 	9.1.0.163 	2523BFB3B09F4631B698A96E8338A7B41 	Nppdf32.pdb

My guess is that this is all the same bug.
Severity: major → critical
Component: General → PDF (Adobe)
Keywords: hang → crash
Product: Firefox → Plugins
QA Contact: general → adobe-reader
Summary: FireFox hangs on first startup after PC boot and Adobe Reader 8.1 crashes FireFox. → Adobe Reader plugin crashes FireFox. [@ AcroRd32.dll@0xf395f]
Version: 3.6 Branch → 9.x
Crash Signature: [@ AcroRd32.dll@0xf395f]
Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Product: Plugins → Plugins Graveyard
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