400326 - Adobe Reader plugin crashes FireFox. [@ AcroRd32.dll@0xf395f]

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: PDF (Adobe), defect)

Description

[Robert Thawley]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.7) Gecko/20070914 Firefox/2.0.0.7

FireFox hangs the first time it is started after a system boot.  A forum message said to run FireFox in Windows 98 compatibility mode.  This fixed the problem.  However, it introduced a new problem which is Adobe Reader 8.1 crashes FireFox each time FireFox tries to read in a PDF file.

This, to me is problem enough to stop using FireFox.  Do you have a fix for it?

Thanks,
Bob Thawley

Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Comment 1

[Jesse Ruderman on Windows]

Robert, there seem to be two separate problems here:

* With Windows 98 compatibility mode off, Firefox hangs the first time it is started after a system boot.

* With Windows 98 compatibility mode on, viewing a PDF file crashes.

Are you still experiencing either of them in Firefox 3.5?

Comment 2

[Tyler Downer [He/Him]]

This bug was reported on Firefox 2.x or older, which is no longer supported and will not be receiving any more updates. I strongly suggest that you update to Firefox 3.6.3 or later, update your plugins (flash, adobe, etc.), and retest in a new profile. If you still see the issue with the updated Firefox, please post here. Also, give a stacktrace. Otherwise, please close as RESOLVED > WORKSFORME
http://www.mozilla.com
http://support.mozilla.com/kb/Managing+profiles
http://support.mozilla.com/kb/Safe+mode
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 3

[yeren]

the "crash on pdf" problem persists in 3.6.3 (under XP, didn't observe it when running Firefox/PDF on Windows 7 so far), it's now even worse than ever, because I'm out of workarounds. Any chance you team up with Adobe to get rid of this?

Comment 4

[Tyler Downer [He/Him]]

what version of reader do you have, and do you have a stacktrace?

Comment 5

[yeren]

Plugin version: 9.3.2.163; 
Reader 9.3.2,  Acrobat 9 Standard 9.3.2
I don't know how to create the stacktrace, but I'm willing to create one (pointer to instructions needed) [I said "yes" serval times in the crash window]

Comment 6

[Tyler Downer [He/Him]]

link in comment 2 gives instructions on how to obtain a stacktrace.

Comment 7

[yeren]

This is the status of the crash dialog. 
not a stack-trace, but better than nothing I guess

Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.7.3,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,[e-mail]:1.0,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}:6.0.19,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401080539
CrashTime: 1272292546
EMCheckCompatibility: true
Email: [e-mail]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1270572652
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 10257
StartupTime: 1272292435
Theme: classic/1.0
Throttleable: 1
URL: http://v3.espacenet.com/captchaChallengeController?original_requestUrl=http%3A%2F%2Fv3.espacenet.com%2FespacenetDocument.pdf&original_request_method=GET&original_request_parameters=popup__true%3B%3BFT__D%3B%3BKC__A5%3B%3BCC__DE%3B%3Blocale__en_EP%3B%3BNR__112006002482A5%3B%3Bdate__20080918%3B%3Bflavour__trueFull
Vendor: Mozilla
Version: 3.6.3

Comment 8

[timeless]

actually it's worse than nothing. please follow these instructions (as mentioned in comment 2):

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 9

[yeren]

ok, sorry for the delay. 
I believe all but 2 or 3 of the following stack-traces are .pdf handling related

bp-b3e5eb2c-7f75-4918-a371-5bee82100426	26.04.2010	17:29
bp-f8fd8baf-f041-45e4-bd19-6843c2100426	26.04.2010	13:45
bp-c8b4f3d7-9967-45aa-bab9-7c53c2100422	22.04.2010	18:33
bp-97c0194e-606e-49c7-a184-afd382100422	22.04.2010	18:32
bp-746aec21-288d-4f3d-a7d6-401b52100422	22.04.2010	09:40
bp-6035e09b-20a8-4eca-ab33-f1d7d2100422	22.04.2010	09:40
bp-fccad929-bb12-48ca-863a-9a16f2100422	22.04.2010	09:39
bp-5887edce-3821-4ddc-aaba-fa21e2100421	21.04.2010	20:59
bp-2eaa0929-6897-433a-8a16-d53b62100421	21.04.2010	20:57
bp-e61ed9ef-964a-4c1e-b7a9-827372100421	21.04.2010	20:52
bp-55429d07-f1bd-4307-b296-4192f2100421	21.04.2010	20:52
bp-e13864b9-3cde-4ac4-b5ff-712b22100421	21.04.2010	20:51
bp-7dcdc946-13b7-453f-a546-b275c2100421	21.04.2010	20:50
bp-52bb9b84-fdc2-43bd-a146-8c2fd2100421	21.04.2010	20:49
bp-5ca66ac9-8364-473c-92c2-e6c532100421	21.04.2010	19:35
bp-1c4dcd5c-fa1d-4040-9db4-09cd32100421	21.04.2010	19:35
d9b46478-f626-4a4f-96eb-a845750e53a8	20.04.2010	12:02
6f0ed474-8ccb-4a86-acf0-3d8f0d8a0484	20.04.2010	12:01
bp-6bed92b4-2af3-488c-8759-6ef722100419	19.04.2010	15:03
bp-684f411e-5c3b-44a8-baa3-afecc2100419	19.04.2010	14:52
bp-a4dbc5c8-df14-4bff-b410-3f7ad2100305	05.03.2010	14:41
bp-e0cd3386-601d-4235-ab92-ca6e22100122	22.01.2010	15:43
bp-763fe5e4-5120-46d9-8565-336402100122	22.01.2010	15:31
bp-53c344a5-458b-46a4-b8cc-822802100122	22.01.2010	15:30
bp-6d4c2e9a-37e2-49ef-8a69-fe9552091019	19.10.2009	13:07
bp-0d2e360a-a7e8-484e-900b-6ca412091014	14.10.2009	16:02
bp-88dd9203-a935-4071-abd1-df58e2091014	14.10.2009	16:00
bp-2f49756a-c645-4f24-9635-333cd2091014	14.10.2009	16:00

Comment 10

[timeless]

At least 16 of your crashes are this:
Signature	AcroRd32.dll@0xf395f
UUID	b3e5eb2c-7f75-4918-a371-5bee82100426
Time 	2010-04-26 08:29:33.896521
Uptime	111
Last Crash	10257 seconds before submission
Product	Firefox
Version	3.6.3
Build ID	20100401080539
Branch	1.9.2
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 14 stepping 8
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x7c812afb
User Comments	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	kernel32.dll 	RaiseException 	
1 	AcroRd32.dll 	AcroRd32.dll@0xf395f 	
2 	AcroRd32.dll 	AcroRd32.dll@0x7296c1 	
3 	AcroRd32.dll 	AcroRd32.dll@0xb8500b 	
4 	AcroRd32.dll 	AcroRd32.dll@0x1701b9 	
5 	AcroRd32.dll 	AcroRd32.dll@0x2a6020 	

Filename 	Version 	Debug Identifier 	Debug Filename
nppdf32.dll 	9.3.2.163 	E1708E9B742940A88350E37F2AAB96951 	Nppdf32.pdb

the others are:
(two instances)
Signature	AcroRd32.dll@0xf3340
UUID	e0cd3386-601d-4235-ab92-ca6e22100122
Time 	2010-01-22 06:43:59.235025
Uptime	638
Last Crash	648 seconds before submission
Product	Firefox
Version	3.6
Build ID	20100115144158
Branch	1.9.2
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 14 stepping 8
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x7c812afb
User Comments	somehow version 3.6 ignores my settings from 3.5 about not directly embedding pdf documents.. f**ck already crashed multiple times in a row.
Processor Notes 	
Related Bugs

        * Bug 547686 UNCONFIRMED Firefox crashes while opening PDF document with Adobe Reader plug-in [@ AcroRd32.dll@0xf3340]

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	kernel32.dll 	RaiseException 	
1 	AcroRd32.dll 	AcroRd32.dll@0xf3340 	
2 	AcroRd32.dll 	AcroRd32.dll@0x726d3f 	
3 	AcroRd32.dll 	AcroRd32.dll@0xb80c7b 	
4 	AcroRd32.dll 	AcroRd32.dll@0x16fbe9 	

Filename 	Version 	Debug Identifier 	Debug Filename
nppdf32.dll 	9.3.0.148 	4FFD851609824F7F9C67F4B02BDF5D171 	Nppdf32.pdb

(two instances)
Signature	RaiseException | AcroRd32.dll@0xf20d0
UUID	6d4c2e9a-37e2-49ef-8a69-fe9552091019
Time 	2009-10-19 04:07:31.328342
Uptime	50
Last Crash	421514 seconds before submission
Product	Firefox
Version	3.5.3
Build ID	20090824101458
Branch	1.9.1
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 14 stepping 8
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x7c812afb
User Comments	
Processor Notes 	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	kernel32.dll 	RaiseException 	
1 	AcroRd32.dll 	AcroRd32.dll@0xf20d0 	
2 	AcroRd32.dll 	AcroRd32.dll@0x723821 	
3 	AcroRd32.dll 	AcroRd32.dll@0xb7b06b 	
4 	AcroRd32.dll 	AcroRd32.dll@0x16e899 	

Filename 	Version 	Debug Identifier 	Debug Filename
nppdf32.dll 	9.1.0.163 	2523BFB3B09F4631B698A96E8338A7B41 	Nppdf32.pdb

My guess is that this is all the same bug.

Comment 11

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.