403635 - Update help for the new SSL error pages

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Articles, task, P3)

Description

[Serge Gautherie (:sgautherie)]

Bug 403219 comment 6:
{{
[e-mail]   2007-11-13 06:49:37 PST

If there isn't a bug on adding help for the new SSL error pages, and removing
the help pages for these dialogs, can you file one please?.
}}

NB: I filed this under FireFox to get 'blocking‑firefox3=?' ... Feel free to change this if inappropriate.

Comment 1

[Ian Neal]

That's fine as long as help is added for both firefox and SeaMonkey.

Comment 2

[Mike Connor [:mconnor]]

Seamonkey can copy the content, I'm not going to require people to patch both.

Comment 3

[AndrewM]

Does this bug also cover adding help for SSL errors to SUMO?

Comment 4

[Chris Ilias [:cilias]]

What are the new SSL error pages?

Comment 5

[Reed Loden [:reed]]

https://amazon.com, for example.

Comment 6

[Chris Ilias [:cilias]]

This should now be a Firefox Support KB article bug. Correct?

Comment 7

[Mike Connor [:mconnor]]

yes, correct

Comment 8

[Jason Barnabe (np)]

I've started a document at http://support.mozilla.com/kb/Secure+Connection+Failed . It covers self-signed and host mismatch, which are the two I've encountered so far. What are the others, and are there example sites? Are there others going to happen relatively frequently?

Comment 9

[Chris Ilias [:cilias]]

Looks good to me. I would only change some esthetic issues.
* I don't think users will be able to identify __(site)__ as the domain name. I would rather use something like (site name) without the bold. 
* I would also use the grey background to distinguish the error message quotes from their explanations. IOW, use ^error message^
* And generally speaking, I think the wording may be too advanced for regular users.

Comment 10

[Jason Barnabe (np)]

OK, comments addressed.

I'm having a hard time explaining the messages accurately and simply without being uselessly vague. Hopefully this is better.

Comment 11

[Chris Ilias [:cilias]]

Moved to KB at:
Tue 11 of March, 2008 13:06 EDT

Any further discussion about the article should take place on the staging copy
of the article: <http://support.mozilla.com/kb/*Secure+Connection+Failed>.

Comment 12

[Serge Gautherie (:sgautherie)]

(In reply to comment #11)
> Any further discussion about the article should take place on the staging copy
> of the article: <http://support.mozilla.com/kb/*Secure+Connection+Failed>.

This article is Firefox "specific".

Neil, or Ian,
it looks like nothing has been done about SeaMonkey yet, isn't it ?
How shall we proceed ?

Comment 13

[Stefan [:stefanh]]

(In reply to comment #12)
> (In reply to comment #11)
> > Any further discussion about the article should take place on the staging copy
> > of the article: <http://support.mozilla.com/kb/*Secure+Connection+Failed>.
> 
> This article is Firefox "specific".
> 
> Neil, or Ian,
> it looks like nothing has been done about SeaMonkey yet, isn't it ?
> How shall we proceed ?
> 

Please file a bug in "MAS: Help", making it depend on this one.