406288 - Firefox won't start after update to 2.0.0.11

Status: RESOLVED WORKSFORME

(Firefox :: Shell Integration, defect)

Description

[Milan A. Rao]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Q312461; SV1; .NET CLR 1.1.4322)
Build Identifier: Firefox 2.0.0.11

Error message states:

firefox.exe - Bad Image

The application or DLL C:\Program Files\Mozilla Firefox\nss3.dll is not a valid Windows image. Please check this against your installation diskette.

Reproducible: Always

Steps to Reproduce:
1.Try to open Firefox
2.
3.
Actual Results:  
Nuthin' doin', chief.

Expected Results:  
Firefox opens.  Life is complete.

Downloaded update file from Firefox.com will not open (shows file corrupt).

Comment 1

[Josh]

see also
https://bugzilla.mozilla.org/show_bug.cgi?id=406274

same issue.

Comment 2

[Josh]

perhaps mark as duplicate of bug 406274

Comment 3

[Carsten Book [:Tomcat]]

works for me with Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.11) Gecko/2007112718 Firefox/2.0.0.11

milan, can you try with a new profile (http://kb.mozillazine.org/Profile_Manager) and maybe with a installation in a different firefox directory (as exam xple c:\program files\firefoxtest 

do you have any extensions installed, did you update from Firefox 2.0.0.10 ?

Josh, if you get a similar error message, please attach this to this bug, since this bug has a little more info (error message), can you also please try the steps from above

Comment 5

[Josh]

i get no error message. simply doesnt start. tried complete uninstall, cleaned registry of all mozilla keys, reinstalled. still no go. must be some files firefox is leaving behind that are messed up.

Comment 6

[Josh]

update: found application data left behind and moved so firefox couldnt see it. reinstalled. now firefox says that it is already running. which isnt true. there is no firefox process in the task manager. even restarting my compy have the same error.
after replacing the app data. firefox loads into task manager but never appears

Comment 7

[Ria Klaassen (not reading all bugmail)]

Josh, if you don't remove the profile entirely the part left behind can cause the message that firefox is still running.
Did you reinstall Firefox in an EMPTY folder? Just delete the folder in Program Files manually before reinstalling Firefox.

Comment 8

[Ryan Hemingway]

Unfortunately, I just logged a similar bug 406315.  Firefox loads for a short while, but once I start navigating a wesite it crashes.  I just tried your recommendation of manually deleting the directory.  Now I can't even load it.  It creates an error report. I can send it if it will help.

Comment 9

[Milan A. Rao]

Tried to create a new profile, but upon trying to run Firefox from the command line, got the same 'Bad Image' error message.  Was upgraded from 2.0.0.10 with a couple of add-ons (ForecastFox and Adstop).

Will try to reinstall in a new directory, but will have to download a new .exe as the one I have comes up as corrupt.

Will update.

Comment 10

[Milan A. Rao]

Update: downloaded new firefox.exe, ran, and installed fine.  Firefox works again!  Same installation location as before.  Perhaps the previous update file was corrupt?  Are there different versions of the file?  

Anyway, it is resolved for me.  You other may want to try downloading and installing again now.

Comment 11

[Josh]

ok directory fully removed, profile fulle removed. working now. sucks that it got screwed up tho.. gotta reset all my settings :\

Comment 12

[Josh]

fully*

since the both authors of these bugs have been satisfied, you can mark as resolved. ryan has his own bug and is being helped so hes good too...

Comment 13

[Bob]

I have also tried to put 2.0.0.11 on my wife's machine and it failed to start after the install.  I checked with Mcafee and made sure that the firewall was not blocking it and it was OK.  I removed foxfire and tried a new install and same thing.  So I then tried my machine that has never had foxfire and the same problem it installed but will not start.  When I try to start it I get a windows error message Bug 406288 FireFox won't start after update.  I never had it installed so why does it mention an update.  This is serious and will be causing a great many people some serious problems.  On my wife's machine I did a restore to last Thursday and FireFox ran once then it crashed and refused to run again.

Comment 15

[Tyler Downer [He/Him]]

WFMing per comment 12