426112 - vanguard.com - Can't log into vanguard.com w/ beta 3 or 4

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[Eli Collins]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b4) Gecko/2008030714 Firefox/3.0b4
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9b4) Gecko/2008030714 Firefox/3.0b4

I can't log into vanguard using the above page with beta 3 or beta 4. It doesn't seem to "recognize the computer I'm using" or get the correct value for the "Answer" field when I submit. I've verified that the info I'm entering is correct by logging in via firefox 2 and ie 7.

Reproducible: Always

Steps to Reproduce:
Go to https://personal.vanguard.com/us/hnwnesc/PMLogin, it doesn't recognize the computer and doesn't accept correct answers to security questions.



Could be a bug with vanguard.com but it would be good to know why this behavior isn't backwards compatible.

Comment 1

[Mats Palmgren (inactive)]

Does it work if you fake the UA string to look like Firefox 2?
1. load about:config
2. on the list context menu, New->String
3. enter "general.useragent.override" without the quotes
4. enter "Mozilla/5.0 (X11; U; Linux i686 (x86_64); en-US; rv:1.8.1.13) Gecko/20080311 Firefox/2.0.0.13" without the quotes
5. try logging in to the site...
(to undo the above: go to about:config, click "Reset" on the context menu
for the entry you added above)

Comment 2

[Eli Collins]

Yes, faking the user agent to report Firefox 2 works. I reported the issue to vanguard.

Comment 3

[Mats Palmgren (inactive)]

(In reply to comment #2)
> Yes, faking the user agent to report Firefox 2 works. I reported the issue to
> vanguard.

Thanks!

Comment 4

[Mats Palmgren (inactive)]

Maybe dupe of bug 417955?

-> Evang

Comment 5

[Chris Lawson (gone)]

David, does this look like bug 417955 to you?

Comment 6

[David E. Ross]

I'm using SeaMonkey 1.1.9 to login successfully to my account at Vanguard.  I spoof Firefox only when I plan to view my tax forms.  With either my actual UA or a spoofed UA, I have had no trouble with a login.  Thus, I'm not really sure that this is the same as bug 417955.  

Vanguard has plenty of problems with its Web site, including an excessive use of JavaScript.  I would leave this bug report open, in parallel with my own 417955 (neither blocking the other).  

Comment 7

[Eli Collins]

After some back and forth with "Vanguard Web Technical Support Services" they have realized its probably not a firefox bug and are investigating.

Comment 9

[David E. Ross]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.19) Gecko/20110420 SeaMonkey/2.0.14

I have no problem logging onto or navigating through vaguard.com.  Furthermore, I just now marked my own bug #417955 as resolved.