42997 - Mozilla hangs when started when Outlook 2000 is running

Status: VERIFIED WONTFIX

(SeaMonkey :: General, defect, P3)

Description

[Dameon D. Welch-Abernathy]

Win 98SE, using M16 build of Mozilla win32. If I start up Mozilla first then
start Outlook 2000, everything appears to work fine. If Outlook is running
when I try to start Mozilla, I don't even get a splash screen.

Comment 1

[Doron Rosenberg (IBM)]

m17 200061908, win98, outlook express, it worked for me. Could you get a m17
nightly and try again?

thanks

Comment 2

[Dameon D. Welch-Abernathy]

I said Outlook *2000*, not Outlook *Express*. They are very different beasts. I
know, because I use them both. Outlook Express doesn't have the problem, Outlook
2000 does.

Comment 3

[Blake Ross]

works absolutely fine for me with win98 SE, 2000061920, Outlook 2000...

Comment 4

[WD]

Verified   Win98SE 2000062608
WFM

Comment 5

[Dameon D. Welch-Abernathy]

Mozilla isn't the only application this occurs for. I did a little hunting on
the net (specificially on DejaNews) and older versions of InstallShield also
experience this problem (i.e. hang when Outlook is running). Someone tracked it
down to a problem with how slow Outlook is at handling MAPI events. Supposedly,
the SR-1 upgrade to Outlook solves this problem, but it does not in my case.

InstallShield resolved this issue by a small redesign. Perhaps Mozilla could
also do something similiar. 

Comment 6

[Stephen Koren]

Wfm 080908 Win98 with Outlook 2000. Due to the majority of people describing
this as wfm, resolving it as that.

Comment 7

[Dameon D. Welch-Abernathy]

Using the same build as you, with outlook 2000 running, Mozilla does not start. 
The moment I quit Outlook 2000, Mozilla starts up immediately. Is there some way 
I can help debug this (i.e. is there some way to run Mozilla in a debug mode and 
send the output of what the !@#!@ it's doing?)

Comment 8

[Stephen Koren]

Removing verifyme, but if no one else can repro I'll mark it wfm again. Daemon:
could you please try and find someone that can reproduce this? I am adding
helpwanted to this.

Comment 9

[Asa Dotzler [:asa]]

qawanted is the correct keyword.  helpwanted is seeking help fixing the problem.
 We still havent isolated the problem.

Comment 10

[Stephen Koren]

I believe that 50238 is a dupe of this. Marking it so.

Comment 11

[Stephen Koren]

*** Bug 50238 has been marked as a duplicate of this bug. ***

Comment 12

[Dameon D. Welch-Abernathy]

I eliminated this problem by performing the following steps:

1. Quit Outlook 2000
2. rename all instances of mapi32.dll to mapi32.old
3. Start Outlook 2000 again. It will give some complaints about missing
mapi32.dll. Allow it to fix the problem.
4. Quit and restart Outlook 2000

The problem with Mozilla seemed to disappear after this. Don't ask me why.
There's an article about corrupted versions of mapi32.dll on Microsoft's site
that talks about this. 

Comment 13

[Doron Rosenberg (IBM)]

Ok, setting this wontfix, as it is a fiel corruption outside of mozilla's range.

Just another warning that ms sucks ;)

Comment 14

[Dameon D. Welch-Abernathy]

I think it might be worth release noting this, however. Also, I think the Win2k
issue (which was marked as a duplicate of this) is probably not the same issue.

Comment 15

[Blake Ross]

vrfy

Comment 16

[:deanis74]

Dameon, I think that you're probably on the right track that it was extremely 
close to, if not the exact same, problem that InstallShield encountered with 
Outlook 2000.  I was plagued by that bug for a long time.  I couldn't start up 
an IS installation with Outlook 2000 running.  It would always hang at 99% 
during the preparation step.  Very good to release note.

Comment 17

[Jesse Ruderman]

It will be interesting to see if the fix for bug 53952 fixes this...

Comment 18

[Azrael AOD]

I came across a similar thing a while ago, and only decided to report it today
as my mind came back to it (sorry).
I started Mozilla, but nothing happened. A while later i decide to close IE,
then all of a sudden Moz launches, as if it was waiting.
This was on Win98 .. can't recall what build number.. but I'm not sure it
matters that much, as I haven't spotted it for ages... just I think it is one of
these rare occational gremlins.
But just wanted to make a record of the fact. (leaving as wfm as I can't
reproduce it myself)