431060 - Crash with Gmail 2.0 closing [@ fun_trace] [@ js_GC]

Status: RESOLVED WORKSFORME

(Core :: General, defect)

Description

[eXtractor]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; ru; rv:1.9b5) Gecko/2008041514 Firefox/3.0b5
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; ru; rv:1.9b5) Gecko/2008041514 Firefox/3.0b5

Fx3b5 crashes when I close Gmail 2.0.

No problems with old interface.

Reproducible: Always

Steps to Reproduce:
1. Open Gmail
2. Close Gmail
3. Profit
Actual Results:  
Firefox crashes


Default theme.
Extensions: Greasemonkey, Compact Menu 2, Ubuntu Firefox Modifications.

Comment 1

[Kevin Brosnan]

Do you get the crash reporter? If yes type about:crashes in the address bar and put the link to the crash ID into this bug.

Comment 2

[eXtractor]

No.

Comment 3

[Mats Palmgren (inactive)]

Does the problem also occur in Firefox Safe Mode?
http://kb.mozillazine.org/Safe_Mode

If yes, does the problem also occur in a recent Firefox trunk build?
http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/latest-trunk/

Comment 4

[eXtractor]

No, in safe mode all's ok.

Comment 5

[Mats Palmgren (inactive)]

Did you submit the crash data?  If so, please type about:crashes in
the URL bar and copy-paste a few crash IDs here.  Thanks.

Comment 6

[eXtractor]

>Did you submit the crash data?

No. How I can enable crash reporter?

Comment 7

[Mats Palmgren (inactive)]

If you're using a build from Mozilla it should be builtin and enabled
by default.  Not sure about builds from Linux vendors.

It could also be that this is not a "real crash" but an XError which
does not trigger the crash reporter.  If you start firefox from a
console window and then reproduce the "crash", do you see any
error messages?

Comment 8

[eXtractor]

** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
GCJ PLUGIN: thread 0x805e158: NP_GetMIMEDescription
GCJ PLUGIN: thread 0x805e158: NP_GetMIMEDescription return
GCJ PLUGIN: thread 0x805e158: NP_GetValue
GCJ PLUGIN: thread 0x805e158: NP_GetValue: returning plugin name.
GCJ PLUGIN: thread 0x805e158: NP_GetValue return
GCJ PLUGIN: thread 0x805e158: NP_GetValue
GCJ PLUGIN: thread 0x805e158: NP_GetValue: returning plugin description.
GCJ PLUGIN: thread 0x805e158: NP_GetValue return
Segmentation fault
xtr@extracomp:~$     

Comment 9

[Mats Palmgren (inactive)]

Maybe it crashes in GCJ plugin and that's why crash reporter isn't triggered?
Can you crash it inside in a debugger to confirm?
http://kb.mozillazine.org/Getting_a_stacktrace_with_gdb

Does the crash go away if you disable Java in Preferences?

Comment 10

[ismail ismailoglu]

I have been having a similar problem on WinXP with FF3 RC1. After closing Gmail Firefox crashes. It is not immediate, takes half a minute or so, but happens every time.

Comment 11

[ismail ismailoglu]

And here is a crash report id:
52f50787-2664-11dd-8d27-0013211cbf8a

Comment 12

[Mats Palmgren (inactive)]

Ismail, your crash seems like a separate problem -- please open a new
bug for it.  Thanks.

Comment 13

[lillian angel]

I cannot reproduce this. What version of gcjwebplugin do you have installed (see about:plugins)?  I tried with 1.2 and 1.3.

Tried these versions:
Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9) Gecko/2008052912 Firefox/3.0

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9b5) Gecko/2008043010 Fedora/3.0-0.60.beta5.fc9 Firefox/3.0b5

$ java -version
java version "1.6.0"
OpenJDK  Runtime Environment (build 1.6.0-b09)
OpenJDK Server VM (build 1.6.0-b09, mixed mode)

$ rpm -qa java-1.6.0-openjdk
java-1.6.0-openjdk-1.6.0.0-0.14.b09.fc9.i386

Comment 14

[eXtractor]

Now I'm using Fx 3 RC1

«GCJ Web Browser Plugin (using IcedTea) 1.0» is now disabled, but the problem remains.

java version "1.6.0_06"
Java(TM) SE Runtime Environment (build 1.6.0_06-b02)
Java HotSpot(TM) Client VM (build 10.0-b22, mixed mode, sharing)

Comment 15

[Thomas Fitzsimmons]

(In reply to comment #14)
> Now I'm using Fx 3 RC1
> 
> «GCJ Web Browser Plugin (using IcedTea) 1.0» is now disabled, but the problem
> remains.

Disabled meaning it is not present in the plugin load path?  about:plugins doesn't mention it?

> java version "1.6.0_06"
> Java(TM) SE Runtime Environment (build 1.6.0_06-b02)
> Java HotSpot(TM) Client VM (build 10.0-b22, mixed mode, sharing)

Mats, how do you handle potential bugs in Sun's Java plugin?

Comment 16

[Mats Palmgren (inactive)]

(In reply to comment #15)
> Mats, how do you handle potential bugs in Sun's Java plugin?

If it's a confirmed crash in (latest version of) the plugin itself
then we should contact someone from Sun I guess.

I doubt that is the case here though.  The crash is more likely
triggered by an extension since it didn't crash in safe-mode.

eXtractor, can help us find out which one?
In Tools->Add-ons, Extensions tab:
Try disabling all of them; if you don't crash, enable half of them.
Continue enabling/disabling half of the pool until you find one
thing that causes the problem. (restart Firefox after each change)
Thanks.

Comment 17

[eXtractor]

If I disable ALL extensions and plugins, the problem remains.

Comment 18

[eXtractor]

Now RC2

Comment 19

[krzysztof]

i'm having the same problem:"No matter how many tabs I am using, FF3 crashes always when closing gmail tab(no matter it's main site of gmail, or mail opened in a new tab), no matter is that tab active or inactive, no matter installed or not installed some plugins, no matter with version of ff3(beta, rc, FINAL!). launching from terminal, after crashing shows: segmentation fault. only way i can solve this problem:
-not closing gmails tab
-CHANGING ADRESS(on other site)
ubuntu 8.04 gnome 2.22.2
Gecko/2008061015 Firefox/3.0"
what's more problems occour even in safe mode...

Comment 20

[Ian Weiner]

I can reproduce this bug reliably on the Firefox 3.0 release, under Vista SP1, *in safe mode*, when using Gmail V2 (new interface only). 

See crash id: d120a39c-3dc0-11dd-bee5-001cc45a2ce4 (happened in safe mode)

My procedure: Open fx3, load Gmail, view a few messages in my inbox, close tab, load a new webpage. It sometimes takes a few minutes but it always eventually crashes, sometimes when closing the firefox window itself.

Note that other crashes I've reported (not in safe mode) have different signatures besides js_gc but all of them seem to happen after closing gmail. Some more of these crash ids: 
8edb25b5-3dbb-11dd-ba88-0013211cbf8a
15a0c968-3c41-11dd-9e59-001cc4e2bf68
6745b21e-3c2b-11dd-9ee5-001cc4e2bf68
88dc3600-3190-11dd-bb17-0013211cbf8a
6ca7fa63-3dbb-11dd-a2c9-0013211cbf8a

If there's anything else I can do to help let me know.

Comment 21

[timeless]

your crashes seem to vary a bit...

what are these:
mhook.dll
ahWinUtils_32.dll
gesso.dll
infra.dll
farchns.dll

i think you have a thinkpad (thinkvantage)... could you try not having those things loaded?

Comment 22

[Peter Craig Martin]

In Firefox 3.0, when I close a tab that has a Gmail page loaded in it -- by doing ctrl-W or by clicking on the tab's individual close button -- Firefox hangs.  When I examine the firefox.exe process in Windows Task Manager, I see rapidly escalating memory usage, around 30,000KB per second, from a normal baseline of around 190,000KB to around 1,300,000KB.  During this time, Firefox and much of the rest of the Windows GUI is unresponsive.  When the firefox process reaches the 1,300,000KB "ceiling," the hang suddenly ends and the memory usage drops back down to normal.  Most of the time, this is too long to wait, and the most convenient solution is to terminate the firefox.exe process tree.  

NOTE: This happened very frequently in Fx3RC2 and it happens nearly every time in the official final release -- at least when Gmail tabs are closed by doing ctrl-W or clicking on the tabs' close buttons.  I think it might not not happen when a Gmail tab is closed by right-clicking on the tab and choosing "Close tab" -- or at least not every time.  

My config:

Generated: Sat Jun 21 2008 18:17:19 GMT-0700 (Pacific Daylight Time)
User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build ID: 2008052906

Enabled Extensions: [35]
- Adblock Filterset.G Updater 0.3.1.3: http://www.pierceive.com/
- Adblock Plus 0.7.5.5: http://adblockplus.org/
- AI Roboform Toolbar for Firefox 6.9.89: http://www.roboform.com
- All-in-One Sidebar 0.7.5: http://firefox.exxile.net/aios/
- Better Gmail 2 0.5: http://www.ginatrapani.org/workshop/firefox/bettergmail2/
- Card Games 0.98: http://cardgames.mozdev.org/
- Craigslist Image Preview Ext 1.0: http://www.google.com/search?q=Firefox%20Craigslist%20Image%20Preview%20Ext
- CustomizeGoogle 0.72: http://www.customizegoogle.com/
- Download Statusbar 0.9.6.3: http://downloadstatusbar.mozdev.org/
- DownThemAll! 1.0.3: http://downthemall.net/
- ErrorZilla Mod 0.31: http://www.jaybaldwin.com/Blog.aspx?cid=4
- Favicon Picker 2 0.3.4.3: http://www.google.com/search?q=Firefox%20Favicon%20Picker%202
- Forecastfox 0.9.7.6: http://forecastfox.mozdev.org/
- Foxmarks Bookmark Synchronizer 2.0.47.4: http://www.foxmarks.com/
- GUtil! 2.3.2: http://www.gridpulse.com/gutil/
- Image Zoom 0.3.1: http://imagezoom.yellowgorilla.net/
- Java Console 6.0.06: http://www.google.com/search?q=Firefox%20Java%20Console
- Linkification 1.3.3: http://yellow5.us/firefox/linkification/
- MR Tech Toolkit (formerly Local Install) 6.0.1: http://www.mrtech.com/extensions/
- myibay Firefox extension 1.0.0.8: http://www.myibay.com/
- NoScript 1.6.9.3: http://noscript.net
- OpenBook 2.0.0.0: http://www.chuonthis.com/extensions/
- PDF Download 1.0.1.2: http://www.pdfdownload.org
- PicLens 1.7.0.3459: http://www.piclens.com/
- QuickDrag 1.0.4: http://mozilla.ktechcomputing.com/quickdrag/
- Redirect Remover 2.5.5: http://redirectremover.mozdev.org
- Searchbar Autosizer 1.3.8: http://searchbarautosizer.mozdev.org
- Skype extension for Firefox 2.2.0.87: http://www.skype.com
- Speed Dial 0.7.1: http://speeddial.uworks.net/
- StumbleUpon 3.23: http://www.stumbleupon.com/
- Tab Mix Plus 0.3.6.1.080416: http://tmp.garyr.net
- Text Formating Toolbar 0.1.2: http://codefisher.org/toolbar_button/format_toolbar
- Toolbar Buttons 0.5.0.5: http://codefisher.org/toolbar_button/
- Unhide Passwords 1.2.2: http://www.contrex.ca/gecko
- Winamp Toolbar 5.2.1.1: http://www.winamp.com

Installed Themes: [4]
- Classic Compact 3.0.8: http://blog.environmentalchemistry.com/2008/03/firefox-theme-classic-compact.html
- Default: http://www.mozilla.org/
- Phoenity Aura 0.3: http://phoenity.com/
- Qute 3.3.2: http://arvidaxelsson.se/

Installed Plugins: (14)
- Adobe Acrobat
- DivX Player Netscape Plugin
- DivX Web Player
- Google Updater
- Java(TM) Platform SE 6 U6
- Microsoft® DRM
- Mozilla Default Plug-in
- QuickTime Plug-in 7.5 (861)
- RealNetworks Rhapsody Player Engine
- RealPlayer Version Plugin
- RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) 
- Shockwave Flash
- Silverlight Plug-In
- Windows Media Player Plug-in Dynamic Link Library

Comment 23

[Paul]

I am experiencing the exact same issue as Peter above on WXP SP2, Fx3 Final

My config:

Generated: Mon Jun 23 2008 13:01:34 GMT+1000 (AUS Eastern Standard Time)
User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0
Build ID: 2008052906

Enabled Extensions: [6]
- Download Accelerator Plus Integration 8.0.6.5: http://speedbit.com/
- Java Console 6.0.06: http://www.google.com/search?q=Firefox%20Java%20Console
- MR Tech Toolkit (formerly Local Install) 6.0.1: http://www.mrtech.com/extensions/
- Skype extension for Firefox 2.2.0.87: http://www.skype.com
- SwitchProxy Tool 1.4.1: http://mozmonkey.com/
- Web Developer 1.1.6: http://chrispederick.com/work/web-developer/

Installed Themes: [1]
- Default: http://www.mozilla.org/

Installed Plugins: (8)
- 2007 Microsoft Office system
- getPlus for Adobe 12250
- Java(TM) Platform SE 6 U6
- Microsoft Office 2003
- Microsoft® DRM
- Mozilla Default Plug-in
- Shockwave Flash
- Windows Media Player Plug-in Dynamic Link Library

Comment 24

[Ian Weiner]

timeless,

I have Toshiba M400 Tablet PC which includes some of the same extras a Thinkpad might, like a fingerprint reader.

> mhook.dll

Mouse gestures program "StrokeIt"

> ahWinUtils_32.dll

I can't find this file anywhere on my computer right now. Whatever it was, I must have uninstalled it since then(?)

> gesso.dll

The "gesso" Firefox extension, adds Text Services Framework support to Mozilla, which helps in Tablet PC input. 

> infra.dll
> farchns.dll

Both of these seem to be from the fingerprint reader drivers/software.

I tried rebooting Vista in Safe Mode and running Firefox in Safe Mode. I couldn't get a crash, at least not with the method I used before. In fact, when running Vista in Safe Mode, just disabling the gesso Firefox extension seems to prevent a crash with GMail 2.0. But, disabling this extension when not running Vista in Safe Mode doesn't prevent a crash, and as I noted before, not even running Firefox in Safe Mode (with Vista regular) prevents a crash. So I don't know if it's right to just blame gesso for this. Any thoughts?

Also note, gesso is written by Jim Chen, who is currently working on bug 88831, implementing Text Services Framework directly in Mozilla. If it is primarily a gesso bug it should be squashed before it reaches the full Mozilla codebase.

Comment 25

[Ian Weiner]

Update: The Firefox 3.01 beta seems to fix this crash for me (or at least it's no longer reproducible). Since bug 435047 was a tablet PC specific fix included in 3.01, maybe this was the root of the crash, for me at least. 

Comment 26

[ling lai seng]

i have the same problem
everytime i log out from gmail it crash
evertime i close the gmail tab, it crash


and additional thing is that everytime i go to this link it crash http://www.catcatforum.com/thread-2872302-1-1.html
i have a nightly build of (firefox 3.6a1pre)

Comment 27

[Nickolay_Ponomarev]

So:
eXtractor: sorry you didn't get a reply. Generally, a problem that does not happen in Safe mode indicates that the issue is in one of the things that Safe mode disables (usually extensions and plugins). If you can still reproduce this problem, we could try figuring it out separately.

Others: if you still experience problems, please ask for help at http://support.mozilla.com/ Bugzilla isn't a good place for trying to troubleshoot these.