433849 - sometimes hangs when I “Drag'n'Drop” attachments to desktop or crash [@ ntdll.dll@0x659c3]

Status: RESOLVED WORKSFORME

(Thunderbird :: Message Reader UI, defect)

Description

[Guillaume Dualé]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686 (x86_64); en-US; rv:1.8.1.12) Gecko/20080208 Remi/2.0.0.12-1.fc6.remi Firefox/2.0.0.12
Build Identifier: Windows XP Pro SP2 US 

Hello,
I have a problem when I “Drag'n'Drop” attachments in Thunderbird.

My configuration:
- Windows XP Pro SP2 US
- Thunderbird US 2.0.0.12 (20080213)
- IMAP account
- Option activated: “Make the messages in my Inbox available when I am working offline”

The problem:
When I receive a mail with attachments, if I “Drag'n'Drop” the attachment to the desktop or to a windows folder, sometimes Thunderbird freeze completely.

Someone have an idea to solve this problem please ?

Thanks,
Guillaume.

Ps: I have already posted my question in the forum: http://forums.mozillazine.org/viewtopic.php?p=3372012


Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Comment 1

[Wayne Mery (:wsmwk)]

crashed for me bp-b53cc578-493e-11dd-8c15-001cc45a2ce4 [@ ntdll.dll@0x659c3]

0  	ntdll.dll  	ntdll.dll@0x659c3  	
1 	ntdll.dll 	ntdll.dll@0x65882 	
2 	kernel32.dll 	kernel32.dll@0x4c56e 	
3 	msvcr80.dll 	msvcr80.dll@0x4c38 	
4 	xpcom_core.dll 	nsProxyCallCompletedEvent::`scalar deleting destructor' 	
5 	xpcom_core.dll 	nsRunnable::Release 	nsThreadUtils.cpp:51
6 	xpcom_core.dll 	nsCOMPtr_base::~nsCOMPtr_base 	nsCOMPtr.cpp:81
7 	xpcom_core.dll 	nsThread::ProcessNextEvent 	mozilla/xpcom/threads/nsThread.cpp:523
8 	xpcom_core.dll 	NS_ProcessNextEvent_P 	nsThreadUtils.cpp:227
9 	thunderbird.exe 	nsBaseAppShell::Run 	mozilla/widget/src/xpwidgets/nsBaseAppShell.cpp:170
10 	thunderbird.exe 	nsAppStartup::Run 	mozilla/toolkit/components/startup/src/nsAppStartup.cpp:181
11 	thunderbird.exe 	XRE_main 	mozilla/toolkit/xre/nsAppRunner.cpp:3170
12 	thunderbird.exe 	NS_internal_main 	mozilla/mail/app/nsMailApp.cpp:103
13 	thunderbird.exe 	wmain 	mozilla/toolkit/xre/nsWindowsWMain.cpp:87
14 	thunderbird.exe 	__tmainCRTStartup 	crtexe.c:594
15 	kernel32.dll 	kernel32.dll@0x44910 	
16 	ntdll.dll 	ntdll.dll@0x3e4b5 	
17 	ntdll.dll 	ntdll.dll@0x3e488

Comment 2

[Wayne Mery (:wsmwk)]

Guillaume can you reproduce using latest version 2?   with version 3 beta or nightly?
(backup your profile before using)
http://en-us.www.mozillamessaging.com/en-US/thunderbird/early_releases/downloads/
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/latest-trunk/

WFM using Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1b5pre) Gecko/20090429 Shredder/3.0b3pre
Note: comment 1 was with 3.0a2pre 2008070205

Comment 3

[Guillaume Dualé]

Hi,
I have not anymore this computer and I will never had it.
I can't do the test at all.
Sorry.

Comment 4

[Wayne Mery (:wsmwk)]

can you reproduce. any current notes in newsgroups or 'mzine?

Comment 5

[Guillaume Dualé]

Wayne Mery,
Is your message for me ?
I don't understand :/

Comment 6

[rsx11m]

Guillaume, if a comment adds a couple of people to the CC list, this usually implies that the question is for them. I'm not using offline storage on a regular basis though and haven't run into this issue otherwise.

Comment 7

[Wayne Mery (:wsmwk)]

(In reply to comment #6)
> Guillaume, if a comment adds a couple of people to the CC list, this usually
> implies that the question is for them. I'm not using offline storage on a
> regular basis though and haven't run into this issue otherwise.

rsx11m thanks for testing. I can't reproduce using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1pre) Gecko/20090606 Shredder/3.0b3pre  
Joe perhaps can confirm

Comment 8

[Joe Sabash [:JoeS1]]

Not a common use case for me either, but have not seen any similar complaints in forums or newsgroups.

Comment 9

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

(In reply to comment #8)
> Not a common use case for me either, but have not seen any similar complaints
> in forums or newsgroups.

Great to hear, Joe.

Just to be a bit more complete, I DnD attachments to Desktop often and this WFM. I'm on Mac, Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1pre) Gecko/20090619 Lightning/1.0pre Shredder/3.0b3pre

Comment 10

[Denis BUCHER]

I also have this problem for a long time. It happens especially with big attachements, it seems Thunderbird tries to move the file to desktop before it finished creating it ?

I have Thunderbird version 2.0.0.22 (20090605) under Windows XP.

This bug is really not RESOLVED !

Comment 11

[Denis BUCHER]

(In reply to comment #10)
> I also have this problem for a long time. It happens especially with big
> attachements, it seems Thunderbird tries to move the file to desktop before it
> finished creating it ?
> 
> I have Thunderbird version 2.0.0.22 (20090605) under Windows XP.
> 
> This bug is really not RESOLVED !

Oups sorry, I made a mistake, THIS bug doesn't happen on my machine, it's another bug : same explanation but simply I get this message :

"Cannot move <name of file>: It is being used by another person or program. Close any programs that might be using the file and try again"

Should I open a new bug for it ?
Many people seem to have this bug :

http://forums.mozillazine.org/viewtopic.php?f=39&t=598205&start=0

Comment 12

[Denis BUCHER]

But it seems to be :
https://bugzilla.mozilla.org/show_bug.cgi?id=384590

Comment 13

[stephanotto]

this bug is still present in TB 2.0.0.24
os: Win xp