441000 - Having installed Thunderbird it just doesn't open

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[John Morcom]

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506)
Build Identifier: 2.00.0.14

Having clicked on Launch Mozilla Thunderbird and given consent to the program to run, it never opens!

Reproducible: Always

Steps to Reproduce:
1. Launch Mozilla Thunderbird
2. Consent to Program by entering 'Continue'

Actual Results:  
Just by following the above steps and trying to open and Run Mozilla Thuneive emailderbird.  Vista Security is set to allow Mozilla Thunderbird

Expected Results:  
I would hope to be able to use Mozilla Thunderbird to send and receive emails!

Opened the Thunderbird screen to allow me to send and receive emails!

Comment 1

[Joshua Cranmer [:jcranmer]]

Could you be more specific about what happens?

a) Does a dialog pop up explaining an error?
b) Does the program appear in the task manager for a short while before disappearing?
c) Does blanking your profile (after backing up, of course) cause it to run?
d) What dialogs or confirmations do appear?
e) Are you running as a user or as an administrator? Is the UAC activated?

Comment 2

[John Morcom]

(a) No
(b) No
(c) How do I blank my profile?
(d) None
(e) Have tried both - it makes no difference!

Comment 3

[Magnus Melin [:mkmelin]]

c) => "thunderbird.exe -p" and choose create new profile

Tried re-installing into another, empty folder?

(I doubt you wanted to resolve this as wontfix - https://bugzilla.mozilla.org/page.cgi?id=fields.html#resolution)

Comment 4

[Wayne Mery (:wsmwk)]

John, did you figure this out?   You game "consent" to what message?

Comment 5

[Gary Kwong [:gkw] [:nth10sd] (NOT official MoCo now)]

John, any response to comment #4?

Comment 6

[[:Aureliano Buendía]]

Closing Incomplete for lack of answers at 2009-07-09. 

Feel free to reopen if you can provide more information.