448785 - Started up my computer, Thunderbird is blank -- asking me about setting up a new account!

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Emily]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16
Build Identifier: Mozilla 2.0

I turned on my computer and tried to open my email on Thunderbird.  Thunderbird asked me about setting up a new account -- the account I have been using for a year is gone.  

I am not very computer savvy, so I would greatly appreciate some help in very "easy" terminology?  (I am probably one of the dumbest people about figuring out my computer.  I know there are dumber people, but I just haven't met many of them.)  If you are able to help ... please use small words.

Reproducible: Always

Steps to Reproduce:
1.  click on Thunderbird/try to open thunderbird
2.  asks to create account
3.

Comment 1

[Matthias Versen [:Matti]]

Read http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Bugzilla is not for help, you should go to http://support.mozilla.com instead, there is also a chat system for help.

Comment 2

[rsx11m]

There have been reports of apparently spontaneous loss of the profile. If this was *not* observed as the consequence of a crash or incorrect shutdown of your computer, this is probably a duplicate of bug 392956.

Per comment #1, use http://forums.mozillazine.org/viewforum.php?f=39 to get directly to the MZ Thunderbird Support forum if you need further help.

Comment 3

[rsx11m]

Emily, could you please get back to this report within two weeks whether or not this has been resolved? Otherwise, I'd assume that it is the same issue.

Comment 4

[Joshua Cranmer [:jcranmer]]

RESO INCO per lack of response to the last question. If you feel this change was made in error, please respond to this bug with your reasons why.

Comment 5

[rsx11m]

Duping this against bug 392956 based on the information provided in the initial description, also to keep track of these cases.

Comment 6

[WADA:World Anti-bad-Duping Agency]

Closing as INCOMPLETE again, because DUPing to bug 392956 is not appropriate.

Comment 7

[mcwasho]

I need to have my old account back because of all of the saved mail.
I hoped up a new account now.

Comment 8

[rsx11m]

mcwasho, this bug is closed. Please see the discussion in the related bug and seek support in the forums or newsgroups per comment #2 if you need help.