450095 - fails to install update and interferes with use

Status: RESOLVED DUPLICATE of bug 452162

(Thunderbird :: General, defect)

Description

[Aharon Eviatar]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.16) Gecko/20080702 Firefox/2.0.0.16
Build Identifier: 22.0.0.14

For several weeks whenever I open T-Bird, I am offered an update.  The software jumps through the hoops and then tells me "one or more files could not be updated" and starts the whole process again.  I tried reinstalling the works and that failed too.  I manage to get T-Bird up by repeatedly clicking on the icon until the unwanted update gives up.  This is most irritating and I would like it to stop and to continue using Thunderbird as I have it.

Reproducible: Always

Steps to Reproduce:
1.open thunderbird
2.
3.
Actual Results:  
A window opens and tells me that Thunderbird is installing an update.  Then it fails and starts over.

Expected Results:  
Either install the update and go away or just go away.

This happens on both my desktop and my laptop and also to colleagues who are as exasperated as I am

Comment 1

[Mark Banner (:standard8)]

Try disabling logitech quick cam if you've got one installed. Some of the comments on bug 340535 may help. Either way, this is a duplicate of that bug.