User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:126.96.36.199) Gecko/20080702 Firefox/188.8.131.52 Build Identifier: Mozilla/5.0 ...... Firefox/3.0.1 After upgrading to 3.0.1 I cannot startup Firefox. It always crashes. I have tried starting up in safe mode (disabling and reseting everything) I have also tried removing my profile folder (Application Data/Mosilla) thinking that it would recreate it. I had also tried upgrading to 3.0.0 when it was first released and got the same problem. I always get the crash report and it always fails to send the crash report so I thought I would post the crash reports here. Reproducible: Always Steps to Reproduce: 1. upgrade/install 3.0.1 2. attempt to startup firefox 3. Actual Results: I get a crash reports Expected Results: Firefox would startup
Can you try to start Firefox with a different Profile , see http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile A crash report ID from the Firefox Crash Reporter would help us too.
Version: unspecified → 3.0 Branch
Mine is exactly the same. I want action on this immediately. The upgrade has not only left me without Firefox but Internet explorer crashes in the same way too. The only way I have managed to get online to send this is using Safari This is the crash report, which I don't think is being sent! BuildID: 2008070208 CrashTime: 1219826954 InstallTime: 1219794278 ProductName: Firefox SecondsSinceLastCrash: 537 StartupTime: 1219826609 Theme: classic/1.0 URL: UserID: f61caf9a-c1a1-44c3-ac32-d9ffeb2469a5 Vendor: Mozilla Version: 3.0.1 This report also contains technical information about the state of the application when it crashed.
I have since uninstalled 3.01 and reinstalled the previous version. You can get links to old downloads here http://www.mozilla.com/en-US/firefox/all-older.html Interestingly Internet Explorer is still crashing in the same way, so I am assuming that Mozilla has somehow modified a file that affects both browsers. I am writing to Microsoft on this matter and I'm sure they will be interested to know what is happening here.
Re comment #2 I followed the instructions for a "Clean reinstall" from that link and that fixed my problems. Thank you very much :) I had tried all these steps before except for deleting the content from "C:\Program Files\Mozilla Firefox" after the uninstall. I think I would like to see a feature where there should be an option in the uninstall process to remove profiles and plugin which should completely delete the "C:\Program Files\Mozilla Firefox" folder and the "../Application\Data\Mozilla\Firefox/" folder as well. This may avoid annoying bugs like this one. Is anyone interested in looking at the content of the old "C:\Program Files\Mozilla Firefox" from version 2 before I deleted it as this might help locate the core problem? I backed it up before deleting it. If not then this bug can be closed. Thanks.
Problem solved. The cause of the problem is not solved. But it may get solved in bug 113593. Closing bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 years ago
Depends on: 113593
Resolution: --- → FIXED
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