453753 - KB article: Bookmarks and toolbar buttons not working after upgrading

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Matthew Middleton (:zzxc)]

Documentation for bug 452469

Comment 1

[Matthew Middleton (:zzxc)]

Article up

Comment 2

[Majken Connor [:Kensie]]

verified

Comment 3

[Chris Ilias [:cilias]]

Did anyone review this before it was moved to the KB?

Can we get a better name, without the commas in the title? See <http://support.mozilla.com/en-US/kb/Best+Practices+for+Support+Documents>.

We also have overlapping articles, that people might go to before this page:
<http://support.mozilla.com/en-US/kb/Bookmarks+not+saved>
<http://support.mozilla.com/en-US/kb/Buttons+stop+working+until+you+refresh>

Comment 4

[Chris Ilias [:cilias]]

How about the text on the front page? "Bookmarks and History not showing or not updating in Firefox 3"

Comment 5

[Matthew Middleton (:zzxc)]

Should the broken navigation toolbar buttons still be mentioned in the title?  A lot of questions being asked about this are about the back/forward buttons not working, since these are used more often than bookmarks.

Comment 6

[David Tenser [:djst]]

Maybe it's enough if it's mentioned in the summary, along with the other symptoms.

Comment 7

[Chris Ilias [:cilias]]

Is there an issue with Norton keeping firefox.exe running after using File-->Exit?

Comment 8

[Chris Ilias [:cilias]]

style review done:
- added {SHOWFOR(spans=on)/}
- reworded instructions on closing Firefox to coincide with dynamic content
- added screenshot for accessing the task manager
- use bold for selectable elements of the UI, that don't fall into other quicktags
- use the FILE tag for file/folder paths/names
- removed the line about Ask a question. It's at the bottom of every article.
- correct capitalization on ((Lost bookmarks)). If some of these are not updating when an article is not renamed, capitalization may be a reason.

If Norton 360 is not causing firefox.exe to linger after Firefox is closed, then we should get rid of that section, and go straight from closing Firefox to opening windows explorer.

Comment 9

[Matthew Middleton (:zzxc)]

Part of this problem is that the firefox.exe process does not end, so killing it with task manager is necessary.